Enterprise Rent-A-Car

My wife and I had an online reservation at another enterprise location (the one by Sawgrass Mills Mall). I called over there the day before because we would need to be picked up and they said that they don’t start doing pick ups until noon and that we would have to call back the day of pick up so that they don’t get confused??? Well, I called back the next day, twice because no one answered the first time, and found out they wouldn’t pick up where our hotel was at anyways. So they gave us this location’s phone number… thank goodness they gave us this locations number.

What a difference this place was compared to the other location. They picked up on the first ring and said that they had a pick up time at 9 am (in about an hour) not noon like the other place. Then the manager of this and 2 other locations near or in Weston (not really sure as we were vacationing from Chicago) picked us up and was great! He was very friendly and even recommended a couple of restaurants we should try while we were in town. Both of his recommendations were fantastic by the way. (Poc and 15 St. fisheries).
He did tell me that this location would actually be closing down and moving to some place off of North Park Drive. When I dropped off at the new location it was very busy but the staff handled it very well, working quickly and efficiently to get everyone on their way.

This place does not even deserve 1 star. I had the WORST experience renting a car here. This Enterprise location gave me a car rental that they, «Didn’t have time to check it over for problems because it had returned a few minutes ago.» The vehicles dashboard was broken (gas gauge was broke, I couldn’t ever tell how much gas was in the tank) and the check engine light was on. On top of all of the vehicle issues, Enterprise gave me a vehicle with a 3 month old expired license plate. I had a 3 hour drive from coast to coast in Florida, and thankfully didn’t get a ticket. Enterprise said to me, «Well since you didn’t get a ticket it’s not a problem.» I will never rent here or with Enterprise ever again. Not only was the the vehicle broken, but the customer service was worse.

Worst car rental place ever.
This place reminds me of the DMV and the post office put together. Had to wait an hour and a half just for them to «vacuum» the car out. I wouldn’t come back here to rent a car. Also wanted to add that they don’t have a large selection of cars.