We just came in to window shop but Stan showed and explained all the options and helped us select a mattress that was perfect for both my husband and his bad back and myself which needed a mattress not so firm. We left buying and having mattresses delivered tomorrow. Thanks Stan
Lisa K.
Rating des Ortes: 3 Fort Lauderdale, FL
I had a hard time with the mattress. First one was ripped, second one took about a week to get to me and was not what I ordered I immediately contacted the store and they sent another one out later that night… it was still the wrong one. The delivery man showed me that the plastic bag that encases the mattress had it labeled as the mattress I ordered but the tags on the mattress did not match the plastic thus giving me the wrong mattress twice. I contacted Dave at the store that night and he assured me he would contact the warehouse manager to have him inspect the next mattress and have it delivered the next evening which he did and finally the fourth mattress was correct. However for all this hassle all I was offered was a pillow,
Kimberly M.
Rating des Ortes: 5 Brea, CA
Went there today and Andrea gave us a thorough explanation of options available, let us take our time trying out most of the beds at the store and although we originally planned to look at a few stores, we made a purchase here on our first visit. Waiting for our delivery now… same day delivery!
Ryan M.
Rating des Ortes: 5 Davie, FL
Went to look for a bed David the salesman was very helpful in helping me find the right fit for the right price. Highly recommend this store.
Steve D.
Rating des Ortes: 5 Fort Lauderdale, FL
Andrea was great, not the typical salesperson who wants you in and out. She took her time, explained the pros and cons for our personal needs in a mattress. The whole staff was very friendly. Keep up the good work guys and thankyou very much.
Isabel M.
Rating des Ortes: 5 Fort Lauderdale, FL
Great service and caring too. Delivery was better than expect. 2nd nite sleeping on my new twin best purchase I ever made. The sales person very knowledgeable. She called me after the delivery to ask how I had slept and if I had any concerns.
Ivan I.
Rating des Ortes: 5 Wynwood, Miami, FL
Had a great mattress buying experience. Went in «just to look» and quickly realized I didn’t need to go elsewhere. The manager was extremely friendly and helpful. He helped us find the perfect mattress for us. The prices were great, too. Financing options make it very easy to buy a new mattress. Delivery was very quick, too. Can’t recommend this store enough… Oh yea… and I’m loving my new mattress. Got a king pillow top mattress and it’s great.
Abigail B.
Rating des Ortes: 5 Cooper City, FL
My husband and I went shopping at Mattress Firm yesterday to buy a queen set for one of our guest bedrooms, but ended up purchasing not only the queen, but also 2 fulls for our other 2 guest bedrooms to take advantage of tax free weekend. We had a fun, informative experience with our sales consultant, Andrea. She was very happy to show us the wide selection and all of their features. In all honesty, I tend to shy away from large stores in favor of smaller independent shops, but I was very impressed and comfortable with our experience at Mattress Firm and especially with Andrea. There are lots of mattress chains in S. Florida, but I highly recommend comparing and shopping with this store :)
Kat S.
Rating des Ortes: 5 Hollywood, FL
If I could give more stars I could ! JeanPaul was AMAZING at helping us pick the perfect bed! His service, personality and how he went the extra mile was terrific! we would refer him to anyone!
Ty M.
Rating des Ortes: 5 Hollywood, FL
Adam and Jean-Paul are great! It was a first class experience buying a mattress here. They walked through all of the options and helped us find the perfect mattress for us! I would recommend these guys to everyone. They were very knowledgeable and made selecting a mattress easy. Amazing customer service! I am extremely pleased!
Chad H.
Rating des Ortes: 5 Fort Lauderdale, FL
As a first time Unilocal user, I literally downloaded this app to write this review. Myself and my girlfriend stopped in to this mattress firm, weary of shark like salesmen who push you into whatever best fits their sales. Instead, Mr. Jean Paul Ruiz greeted us like old friends and proceeded to assist us as we went through dozens of beds and options. Mr. Ruiz went above and beyond to ensure we found exactly what we needed and were not only happy with the quality of the bed but also the affordability. I am now a MattressFirm customer presently and in all future needs, thanks mostly in part to the excellent customer service and support we had on June 9th, 2015.