Public Storage

The facility is clean, however I am extremely disappointed with customer service. Although I was a loyal customer for over 6 months, my rent was raised significantly!
Public Storage will attract new customers by offering low rates (and even $ 1 for the first month), however they have the right to raise your monthly fee at any time! When I called out of concern, I was put on hold and had to leave multiple voicemails prior to someone calling me back. Finally, I was told that there is nothing I can do about it. I mentioned that there were cheaper prices listed online for my same unit, and they told me I could cancel my current unit (however they wouldn’t prorate the month) and then move all of my stuff into the other unit for the cheaper rent… which is RIDICULOUS! They should have just honored the same price.
There are plenty of other storage places to use. Do NOT use Public Storage!

I came in to get quotes on a unit. I’m selling my condo so I wanted to shop around different locations since I don’t know where I’m going to move next and need a place to store my stuff.
I came into this location and a very nice and friendly woman by the name of Shannon greeted me. She showed me around and gave me different options on what would work for me. She let me know they have all the supplies I would need to move right there (like boxes, mattress covers, furniture wrap, etc) so I wouldn’t have to worry about going all over town to buy them. She was patient and willing to help, even knowing I wasn’t going to get a unit yet. At other locations as soon as I told them I wasn’t getting a unit yet they immediately didn’t want to help me anymore and directed me to their website for information. This young lady went above and beyond which is why I felt I needed to write a review.
If you come to this location, ask for Shannon. Her customer service is a rare one to find these days.

VERY disappointed. Been a very loyal customer for at least 12 years.
Had to file an insurance claim because of their neglect to the ac system which caused terrible mold, mildew & water damage to all of our stuff! It was furry and black and caused much aggravation!
Needless to say we had to move to the other building. They changed things up, put a more secure door so it shuts and keeps moisture and humidity under control. Due to my move I had to unfortunately pay an increase because my original unit size wasn’t available. They did discount $ 14.00 each month, but not without drama (some times I had to call up to ask about a late fee waiver because the «extra $ 14.00 wasn’t taken off in a timely manner»…some of the girls even asked why not permanently take it off the rent so we don’t have to «remove it each month” — but that would be too easy)! They had to just follow the rules which I totally understood!
Now today for my check in: I was called to say a smaller unit would be available for move in. Keep in mind I have a 10×10 I’m paying $ 160.00 a month plus taxes for. I am now moving to a 10 X 5 clear across to the other side of the bldg! This will be $ 130.00. I’m thinking… Yay! $ 30 savings! Well I see the long hike to move all of our stuff and one last plea I ask is there anything closer same size? The nice girl looks and says actually there is but it’s a 10×10 for cheaper! Same row as my unit NOW! I asked how much?
She tells me $ 98.00. WHAT!!!
I’m so angry! I just moved all of my crap from point A to point B to save $ 60.00 a month!!! I almost got suckered into a hole in the wall for $ 130.00! This place is a rip off and clearly good loyal long term customers definitely DONT get recognized only ripped off!!!
Can’t wait to donate all of my stuff and never look back!!!
Recap– moved from exact same size about 6 units down for $ 60 less… What a joke.

Another s***y company. I had a middle unit here, somehow when it rained water came through the roof and got into my unit. How does that even happen? I sit here thinking about how bad the stuff in the unit above mine must look since the water had to leak through that one to get to mine. I wrote a letter to the company letting them know what happened and of course… they never wrote back. Avoid this place, how does a building made of cement have a leaking roof?