T-Mobile

10yr TMO customer. This location is an EMBARASSMENT to the company. Theyre great at selling phones. But they SUCK at anything having to do with customer service service or your account. As a TMO owned (flagship) store its expected that they know their stuff. They focus on sales. If your there to buya new phone or new account they are eager to help. if you have any othr problem they give you bad info and rush you out of the store felling like crap. Happend to me on several occassions. Even with the store manager standing right there.

went in to the store to upgrade our phones, upon walking there were 4 employees hovering around the front desk, all with really bored faces, we went through the process, I have a Note 3, and 2 Galaxy S4’s, they knew the phones we were planning to upgrade to, and after going around in circles they tell us, they don’t have the phones in stock, did nott offer to call another store, they all coped an attitude very unprofessional and to top it all off, start giving us attitude. They did not even give us his name, really poor experience. If a client walks in the store with a certain phone and asks to upgrade, and there is only one upgrade, wouldn’t logic dictate that the first thing you do is tell the client, they don’t even have the phone they are planning to upgrade to, before even taking the phone apart and making people waste time?
No clue who the manager is, but I’ve never been in a store with such bad customer service, stopped by ATT and considering changing carriers, been with T-​mobile since 2007.

Helpful staff and very professional. Robert was very knowledgeable