Ulta Beauty

The only reason that I come here is because the closest Sephora is over 20 min away. This customer service in this store is despicable. There is NO ONE on the floor willing to help you. Every time I’ve asked for help finding shades or a specific product, I’m either re-​directed to someone else or I’m told how to find foundation that matches your skin. No one comes up to you and asks you if you’re looking for anything or if they can be of any assistance. If anything, they walk in the opposite direction from customers. The only time I’ve met friendly employees here that are willing to help you find things are when they have sales representatives from different makeup brands (Too Faced, Urban Decay, etc) that are only trying to sell you THEIR products. So it’s difficult to get an honest opinion from them because all they’re trying to do is sell their brand. I like trying new makeup products out and whenever I ask the employees what products they’ve been loving, they have NO idea. The employees will also lie to the customers. I really wanted a shade of Stila lipstick and I had gone on 3 separate occasions looking for it and they never had it. I asked an employee if they knew when they were getting more and she said the next Monday. I came in the next Monday and told another employee about the information that was relayed to me and she said the employee must’ve lied because they don’t know when they get shipments, they just get them. Don’t waste your money here. Drive the extra 20 min to Sephora where you’ll actually be treated like a human being.

Walking into this store the first thing I noticed was the cleanliness. I was very impressed with how clean and organized the items were. The music and atmosphere was also nice and welcoming. The make up is available to test and try out if your not sure what shade or color you like.

If you’re going to tomorrow night’s Elite event, I’ll understand if you keep staring at me.
I finally found a way to make my eyebrows look good. (There are parts that have little hair so it’s hard to make them look full. There, I’ve said it.)
So you’d have thought that I would have sought someone to make them look good — I did a few years ago but she did harm to my face that required my doctor to do a small dermatological procedure. I got chicken. I didn’t want to trust anyone.
But then yesterday I went to Ulta Beauty because I read on Unilocal that there are these Benefit (cosmetics) Brow Bars in Ulta and some Macy’s stores. I walked in to Ulta yesterday and got an appointment in a half hour. Going to Trader Joes in the same lot, I banged out my grocery shopping while awaiting my appointment.
I returned for my appointment and Veronica sat me down. She cleaned my eyebrows. She shaped them and showed them to me before filling them in (I got the «brow wax and tint»). I learned that that means she shapes the eyebrow and then uses a tint to fill them in so they look great for about 3 weeks. I never did that before.
And when you check out the pics you’ll HAVE to agree the eyebrows look great. I woke up today and even though I took my makeup off last night, my eyebrows are looking rather great! I made my next appointment before I left the store. (My mom wants great eyebrows too so I have to make her appointment today.)
Veronica was a delight. She is very knowledgeable and skilled. We talked and laughed throughout. When we were done, we hugged and kissed each other’s cheek. I’m not a girlie-​girl and this was a stretch for me but she was just wonderful. We laughed and became quick friends.
I signed up to join the Ulta customer base. I get points for dollars spent, birthday gifts, special discounts, etc. I didn’t buy anything else while I was there because I’m gonna have trouble. They have the Bulgari perfumes I love and the Benefit mascaras I swear by (and purchased through the net, not knowing I could but it locally). They offer some upscale costmetics and I heard they do hair and makeup.
Even when I checked out at the counter, I was treated like I was in a spa and not a retail store. The woman at the counter entered my info to make me a rewards customer even though there was a line. She also talked into her mic to get a peer to help a customer. And she agreed that Veronica rocked. She was calm and I swear must have worked in upscale spas to have the rap down so well. I loved it. I felt loved there.
And my brows have never looked better!

This Ulta is so organized and has the nicest most helpful staff! I wasn’t a big Ulta fan because I was absolutely addicted to Sephora but what I love about Ulta is the fact that on one side you have drugstore products and on another side there are brand name products. It’s a one stop shop and coming to this store makes makeup shopping even better.
The staff is friendly, helpful & not pushy. For makeup addicts like myself I enjoy the experience shopping here & love that fact that they always have merchandise and are clean and organized.

I have been searching every ultra I could find for there Shea moisture exclusive and today I found it. Yay me.

I was so disappointed with the Davie store. I may be over 50 and not in the demographic or age profile for the usual Ulta customer, but I would at least expect the courtesy of being approached for assistance. I spent 25 minutes on my own trying to find hair products. In the meantime there were at least 5 – 6 people re-​doing the cosmetic display. Not once did anyone approach me, greet me, or offer any assistance. I hesitate to even give them a star

I usually NEVER write reviews but I knew I had to after getting my hair done here. I was very hesitant and nervous primarily because I was going to cut my hair relatively short for the first time in years but I could not have asked for a better stylist. Armando was not only super nice but he ensured I was comfortable every step of the way. I love how my hair color and cut came out and I will definitely be going back to him!

This Ulta used to be my go-​to location. After tonight’s visit I doubt I will return unless it’s a last resort. The shelves were a mess & unorganized. The best word to describe the nail polish selection would be ‘sorry’. When I commented that their nail polish section & selection was sorry, a clerk, whom as I approached the registers was behind the counter doing vogue gestures to the gentleman who cashed me out, advised me they had several boxes of polish that has not been put out on the shelves because they are lacking the time & manpower. Maybe more time should be spent stocking products on the shelves by one of the 3 people doing nothing behind the counter. There were also several baskets of products behind the counter to be re-​stocked. To top it off, the gentleman who cashed me out was completely inattentive. That should do it. Davie Ulta, you are a disappointment.

I gave this store 3 stars based Only on the assistance I received from the It sales associate on the floor. She was very helpful, however the store and Ulta staff I encountered deserved no stars.
The store was a mess. Products were a mess on shelves. This is not how a high end store should look.
At check out I realized I did not have my 20 percent off coupon, I mentioned this to the cashier and instead of trying to provide assistance she said I can’t do anything call customer service. My bill was over 100 dollars I think she could have at least spoken to the manager or at least make an attempt to assist.
The store is conveniently located in a shopping mall that has many stores and restaurants but based on the mess and lack of assistance or the feeling that customers are not worth the effort to assist I will not be returning to this location.
I will take the cashiers advice I plan on contacting customer service and letting them know how disappointed I was with my experience at this location.

It’s unfortunate that a store with so much potential could be such a turn off! Need help? Don’t bother looking or asking because there isn’t anyone around! The store is so under staffed, there are no associates on the floor for assistance and usually 1 if maybe 2 at the register with a line extending through the store. I’ve tried going during different times and days to see if it’s any better but it’s just not worth my time anymore. Management really needs to take a look at their staffing and consider their customers if they want to make it in a high volume shopping center like this,

About a year ago I used to love this location. It was clean, fully stocked on both the drugstore and higher end products, and organized. I go to Ulta every couple of months as they are the only retailer that carry my particular curl cream. I was just there this week & the store was FILTHY, DIRTY & DISGUSTING. I went this Tuesday, as soon as I walked in I was greeted by staff. I made my way around the store, several staff asked if I needed help which is greatly appreciated. The store is self was a horrible mess. The floors were full of dustballs and hair balls. Product boxes were dusty or opened. The stations which they normally have a mirror, makeup remover, tissues/​cotton swabs etc, were gross. The mirrors were dusty and the stations were completely empty and again, full of dust as if they had not seen a wipe in months. With the amount of staff I saw strolling around, taking selfies (yes, selfies on their phone) and chatting, why wasn’t anyone maintaining the store? Why wasn’t anyone cleaning the floor? Why wasn’t anyone wiping down stations and restocking them? At least wipe down the mirrors. Why wasn’t anyone «working»? The store was not busy, it was a Tuesday at 2pm. No one was there!
One more thing… Why doesn’t staff tell you your point balance or ask if you want to redeem your points when they ring you up? Another popular retailer does this every single time. Oh an another thing… Why does staff look at you like you are crazy when you ask them about a gift with purchase that is advertised. Why do they not just offer the gift up front? Step it up Ulta. At least keep your store clean.

The store is great and always fully stocked with the best merchandise and very friendly and helpful staff. I’m writing this review in particular for the salon located in the store. Cindy, the manager, has been doing my hair for a few months now and she’s great! Always finds time for her customers, does a great job with keratin, cuts, color, and styling, and the prices are reasonable. I will definitely keep coming back for Cindy!

I gave the Ulta salon a shot this past weekend. My hair dresser was Cynthia, whose also the manager as well. She was very friendly and welcoming. Felt like I’d known her for years. Prices are very fair, i loved my hair cut too! I had a great experience and I’m excited to have found a new hairdresser!

You would think a store this size and with this much merchandise would have enough employees to accommodate you. Well they definitely need more help.
I had a 20% off coupon for my entire purchase. So I would of definitely purchased a lot more then I did. New’s flash: This is a girls dream; makeup, hair products, perfumes, nail polishes and other personal items all girls need and want. Don’t know if you are like me but show me something new and exciting and I’ll buy it. All that said their customer service is really bad!
I did buy a few things that I needed only because I did have the coupon and you will never get 20% off higher end cosmetics. So next time I will go to their competitor which does give you the best service.
I didn’t give them one star because I think there is a market for this type of store. You would just think that they would be helping you and looking to sell more merchandise.

Whoa! I didn’t get much time in here as I came for one thing but think a store similar to Sephora. Now I really have to scour the prices and see what the big differences are. I will honestly stay in these stores for hours!
After a few more visits I will update.

I love Ulta, however this particular store is a FAIL.
All the makeup was torn out and many of them were ripped open.
I went towards the Left side of the store, and 3 young girls were behind the aisle, opening all the lipsticks and rubbing them all over their lips & each others arms.
I went to tell the woman at the front desk, she looked at me like I was a moron.
There was makeup all over the floors. Looked like a bomb hit it.
Fix your Damn store.

I’m loving Ulta. They have a ton of products at a great price. But there are also some things that can be bought cheaper at your local grocery store/​convenience store. So anything else that is not available locally is totally worth it.

Probably among the most unhelpful places in South Florida. The service is not particularly unusual since most establishments of this type are awful for customer service. I usually know what I want or can reasonably choose between products on my own. I have their «rewards» card and learned today that the points expire after 90 days. I had to ask the cashier about the free gift with purchase which is advertised on their website. If I hadn’t mentioned anything I doubt I would have gotten anything. Even then what I got was different and when I asked her about it she seemed disinterested. The only reason for the second star is that they do seem to always have the appropriate amount of stock. Some of their other locations are always out of one thing or another.

Return policy is outrageous. Bought three items a week before Christmas at full price ($ 30). Not what my wife liked. Went to return or exchange them today, the day after Christmas without the receipt.
The cashier said without receipt she can only exchange them at the value the computer gives her, «which could be one penny.»
I said it’s brand new and unopened and being sold right now at full price on the counter. Didn’t matter, she said. She rang it up and the product came up as ZERO dollars!
I of course waited for any attempt at customer service to kick in but she just stood there…
I told her that if I returned it at zero dollars they would just resell it at current full price… they weren’t listening to reason, I guess.
If this is indeed their exchange policy, they have no idea what customer service is.

I was super excited when this location opened because I live less than a mile away and didn’t feel like driving to Pembroke Pines to go to Ulta. I love the store as a whole seeing as I’m a beauty product junkie (although I’m still more partial to Mac and sephora), but the reason for this scathing review is the awful customer service I received particularly my last visit 2 weeks ago.
I went in to peruse products (mainly shampoo) and decided I could wait until they had the liter sale to purchase. I decided on my way out to inquire about my «points» since I use my card every time I buy but have never received any perks. The girl at the counter looked annoyed, told me she couldn’t look it up for me, and gave me an 800 number to call to do it myself.
I got on the phone with the (friendly!) customer service agent, who informed me that the cashier could absolutely look up my points for me using my phone number. She informed me every dollar is a point and I had over 350. I looked on the website and that corresponded to «Level 6» entitling me to a free Hot Tools curling iron, a $ 40 value. Score!
I get off the phone and go back to the store, (I was in the same shopping center) and told the same cashier what the agent had told me. She informed me that without the physical CARD (rather than the phone # I use every time) I couldn’t redeem anything, and I would have to find it or request a new one mailed to me (1 – 2 week turnaround of course). I went home and found it in a purse and went back, excited for my new toy.
I then get into the store, they scan my card, and tell me I have $ 11 worth of points to spend. I inquire about the curling iron perk and she tells me I can take $ 11 off the $ 40 price tag to a total of $ 29. Um… what? I thought it was a free perk. What’s the disconnect? The manager comes over and informs me that Ulta corporate has 2 different points programs and I have a different one than they participate in because I signed up in the DC area and the Florida stores are different. What kind of company has this kind of discontinuity? It was SO confusing they way she was explaining it to me and I’m not stupid. I walked out of the store again empty handed and the cashier looked at me and said «you ain’t gon’ get nuttin wit yo’ $ 11?» UMMM, learn to speak first of all, and no.
Again, I called Ulta customer service and they were super friendly. Whoever spoke to me informed me that there are 2 points systems (why, who knows) but I could switch to the one where I got the free $ 40 product rather than $ 11 for spending over $ 350 in a year. Why I would want to switch from 40 to 11 is beyond me. So it’s going to take a few weeks to get the «voucher» I need to redeem the reward (apparently until November, ugh) but when it does come I’ll be ordering online or visiting another store. I don’t want to deal with the staff here. For your «drugstore» items, go to Target or CVS, and for my Prestige stuff, I go to Sephora. At least Sephora lets you use coupons on prestige (PS Ulta doesn’t-Wtf?)
End rant.