El Macero Cleaners

I get my laundry done here every week; button down dress shirts, pants, jackets and everything else always come back nicely. Staff is always kind and greets you when you walk thru the door.
Overall cost efficient and good way to preserve your clothes against machine washing every time at home. Alterations also available too.

Took my black pea-​coat to get cleaned. Still had dog hair all over it when I picked it up. I asked about it and the gentleman said, «Well, we have to pick them off one by one.» I lifted up the pocket flap and they hadn’t even lint-​brushed. The underside was still covered in lint and hair as was the inside of the coat.
I’ll be taking my cleaning someplace else. The owners obviously don’t care about quality or customer satisfaction.

This is probably the best laundry place that I have ever been to. The staff is so friendly and nice and are always willing to help with advice and provide excellent service. I’ve been taking my uniforms here for many years they are fast, affordable and do a great job! I highly recommend El Macero cleaners! *****

Exorbitant prices — when I asked why my coat was so expensive to clean she said because it had stains on it. It’s a black wool coat, it had lint on it. Basically they called everything stained so they could charge a premium. I will never go back here. Check your prices around town, this place is out of whack.

This place is NOT the place to go if you want your clothes clean!!! I went to have my winter coat cleaned and when I told them it still had cat hair on it the owner said it was clean enough. No refund, no trying to redo it, just give us our money and get out. If I could give them no stars I would because now I have to take my co at to another cleaner to get it cleaned, they really suck at cleaning and att customer service

I have used this dry cleaner for three years for suits, tuxedoes and my Indochino dress shirts. This is an excellent dry cleaner and Wendy (one of the family owners) is absolutely awesome. They have never had a problem with a garment cleaned or repaired by them. The prices are reasonable and the customer service is excellent. I have requested, and received, excellent rush service when it was necessary.
In all my years of coming here, I have heard the owners interact with many customers while dropping off and picking up. They have many very happy customers and I will be bringing my garments here for as long as I live in Davis.

First time here. Dry cleaned my winter coat about $ 15 for service. Very friendly. They were even nice when I forgot to pick up the coat. I would definitely return for future dry cleaning.

We have been using this dry cleaner for years. This is a excellent dry cleaner run by a very nice family. They are professional. In response to the person who said zero customer service, they don’t make promises they cannot keep, and they do the work for their regular customers in an orderly manner. I am sorry they could not accommodate the person wanting a rush item, but doing that item rather than taking care of the customers who are waiting for their items would be unfair.

First time coming here after using the dry cleaners in the Safeway shopping mall on Cowell. I would have to say that the lady did a good job on dry cleaning my suit and 4 shirts. Price was very reasonable compared to the other cleaner and she was able to get it to me within 3 days. If you are looking for some quick and reasonably priced dry cleaning, this is a «go to» for all the South Davis people. The lady is really nice as well and she’s Korean for all the Korean speakers out there.

One of the reviews for this place is whack. This Unilocaler complained about bad customer service but I highly disagree with this person. Of course your business is going to get turned away if you ask them to do a rush dry cleaning job. If you had taken your clothes to them earlier in the week, they’ll have your clothes ready in four or five days. If they don’t have the manpower to do your order asap, I totally understand. Obviously, they’re going to say no. I hate entitled customers who think that they are so important and expect to get taken care of immediately. Businesses have the right to refuse service. I took my items to the dry cleaners on Saturday and promptly got them back on Wednesday. Most dry cleaners have a turn around date within 3 – 5 days. Also, the same Unilocaler expected them to know local competitors in the area to give them a reference. That’s stupid. Again, she’s expecting that they know all the other dry cleaning businesses in the area. Why doesn’t this Unilocaler give them the benefit of the doubt that truly don’t know other nearby dry cleaners? Why can’t this Unilocaler just look it up themselves? Again, what annoys me the most is entitled people. I totally understand that if a customer had their clothes was damaged that they would write a negative review but come on, if you haven’t even gone to the place to get your stuff cleaned/​altered, you shouldn’t give this place such a negative review. I think it is completely misleading.
On another note, I had a good experience at El Macero. The two people there were super friendly and nice. Right when I walked in, they smiled at me and welcomed me in. Although they are on the more pricier side for dry cleaning, I had a pretty decent experience. The one issue I had with this place was that my sweater was a little damaged after it was dry cleaned. Two of the other items came out fine but the one sweater had its fabric ripped. All in all, they’re an okay dry cleaning business.

I think it is too bad that this place would rather turn away customers than help them.
FOR THAT… they get 1 star in my book.
I called ahead of time to see if they could press just ONE SHIRT. The lady who answered the phone was quite blunt and just said, «today is the last day and there is no one else here but me, and I don’t have time.»
First of all I find it hard to believe that she is the only person there, on a day that they say is their last day to do clothes, and she has to do everything herself, BS!
Anyways, I was nice enough to ask if she knew another place in Davis that could accomodate my request, the answer I got was– LOOK IN THE YELLOW PAGES MA’AM I CAN’T HELP YOU.
Talk about ZERO customer service.
On that note, I would gladly take my clothes all the way to Vacaville than deal with these people.
Sorry but you just lost a customer.

Great Customer Service! I get my shirts and pants cleaned and hemmed here. They do an excellent job

I have used their alteration services several times and have always been happy. They send out the work, and I think they do pickup/​dropoff on Tuesday and Thursday so be aware of that if you have a time sensitive alteration need. They are always really quick to measure and I’ve gotten things back in 2 days.

Whereas we used to swear by this business, El Macero Cleaners has taken an unfortunate slide in 2009-​10 with no resolution in sight and we are sadly moving on. This year we have had multiple garments damaged and missed deadlines with alterations.
Of course mistakes happen, however El Macero’s managers have done little to nothing to rectify these situations. E.g. a $ 250 pair of Italian slacks were ruined this week and we were told the manufacturer was to blame. We had an alteration deadline missed for a garment that was purchased for a third interview. The excuse was the alterations person forgot to bring the finished piece, but she only came in a few times a week so she would not return until after the interview. Our request to have someone drive to get the piece was denied, as was our request to go get it ourselves.
Thankfully Nordstrom is always willing to accept our business. Tailored and steamed the next day.
Sad to say El Macero Cleaners in Davis will no longer get our business.

By far the best dry cleaner in Davis! They take great care of your clothing and will even have things done in the same day if you need it. I’ve had minor alterations done here as well, and I would recommend them for hemming and shortening sleeves.