Hyatt Place UC Davis

We have stayed at this hotel many times since they opened but it sounds like ownership has changed. There used to be no parking fee and now it is $ 10 a day. Shuttle service used to be very early and until evening and we even used it to pick us up from an early morning train. Now shuttle service is very limited. This is a great location but disappointed about the changes.

I love this hotel– the customer service is beyond awesome. The manager Jessica is always there to help with everything and Victor was wonderful helping me with my breakfast and the elevator. This is my second stay here visiting my daughter at UC Davis and I love it and the food is great too!

Location is definitely very convenient…
There is a parking charge of $ 10/​night, which I wasn’t aware of.
Our room was on the 3^rd Floor & facing I-​80. If you are a light sleeper I wouldn’t recommend… The highway noise & 4^th floor noise is very noticeable.
Breakfast was great… Kept it re-​stocked & full… They were swamped.
Customer service was excellent… The hot water stopped working & they sent someone to look at it…

Great stay awesome staff they have food all day and it was freshly made also good deserts quiet hotel for being on campus would definitely stay again and price was decent
LVL

Beware they charge Campus fee and Parking fee which means 20 dollars more per night. This extra charge was not disclosed when we booked directly using Hyatt. Overall a good hotel clean, good breakfast and helpful staff. I was refunded the parking fee on my request.

This hotel has changed. We have been staying here 2 – 3 times a year since it opened. Initially, it was a breath of fresh air-​great location, newest hotel in town, nice staff, nice rooms. Our last two visits have been unpleasant and I feel the price of the rooms no longer matches the quality provided. A few examples:
*New $ 10/​night for parking charge is ridiculous for this hotel. The parking is uncovered, no security, and the lot is wide open. It is annoying enough that this extra 10 per night is enough to consider going elsewhere.
*Cable TV did not work the majority of our 2 night stay. I took my remote to the desk thinking it was the problem but they said they were re-​setting the system.
*Bed getting old and squeaky. They need to do some updates.
*Our last visit 7 months ago our room was given away. We had already paid in full for it online. I called when I arrived in town around noon to be sure all was well with my online reservation. No issues. We were with a family member in the hospital until after midnight. A large soccer convention was also in town. We arrived very late and they had given our room to someone from this group. The desk person panicked when he realized his error. They ultimately found us a room after waiting for someone to check out.
*I love this location but improvements are needed.

Date of service: ¹⁄₁ −1÷3
Been a faithful patron of Hyatt! First impression of this hotel was great located on the UC Davis campus, walking distance from the Mondavi performing arts center. The facility is well kept and maintained. We were allowed to checking 30 mins before 1500! That was sweet! The rooms are a perfect size for a family of five. Two queen beds and a sofa-​bed. The rooms were clean. We had a room 419, right in front of the elevator. The room faced the front of the building, the trains came by every couple of hours and would blow their horn, so if you have difficulty falling asleep or a light sleeper, request another room! The free breakfast was decent, pretty standard for a Hyatt Place. This facility does charge $ 10 per car per night since it is located on the UC Davis campus. There are signs posted all over the parking areas, to release Hyatt from anything loss or damage to you vehicle, so beware. Our mini van’s back window was bashed in! I communicated this occurrence to the front desk, they basically replied that there are signs stated, so they can do nothing. I did not even get, «I am sorry to hear that!» I get it too bad so sad! But I guess this a regular occurrence here since there was broken glass in other areas of the parking areas. Seems like a common problem here. So guest beware! We will be staying elsewhere in the future!

Located eastern edge of UC Davis Campus, nice clean and spacious rooms, decent free breakfast. Free WiFi.
One thing is, they charge $ 10.00 for parking when it seems there is no shortage of empty realestate around the hotel.

Elaine made my stay here just wonderful. She was chatty and polite, pleasant and caring. She literally hugged me on my way out the door… now that’s commitment!!! The hotel is quite nice and offers an outstanding breakfast, so come hungry. Rooms are spacious and well apportioned. Say hi to Elaine on your visit. You won’t regret it. She’s a sweet and wonderful person!

Been staying here a few times a year for work for three years now. I wish there was another hotel option in the area.
The rooms are large, but paper thin walls and floors make staying here miserable.
The food is terrible. Skip the free breakfast and go to a local spot instead. It’s just awful.
They recently started to charge for parking. There is no way to get to the hotel unless you travel by bicycle or want to take the Amtrak and walk from the station. I have never had trouble parking here, there are plenty of spaces. There is no reason to charge for uncovered parking. I asked about this, and they responded because the hotel is on campus.
The heating and air conditioning never works properly. The beds are always right up against the heating/​AC unit and vent. You set the heat on in the winter, and it continually switches between blowing warm air to cold air. That’s right, the middle of the night, in the winter, it can be 40 degrees outside or colder, and you will be woken up by the air conditioner switching on, and blowing cold air right onto the bed. During my first few stays, I thought my room had a faulty unit. Maintenance would come, do nothing, tell me that it’s working properly. I later figured out, that in order to prevent the A/​C from switching on and off all night, you just have to set the heat so that it is sweltering hot in the room.
The food is still terrible.

It’s 1:30am and I’m up writing this review not because I’m excited about this place but because the walls and floors are incredibly thin and the herd of elephants above me are making it impossible to sleep. I think they know it’s a problem because they charge extra to stay on a «high» floor. There’s only 4 floors, folks. When I called to complain about the noise, they said they would talk to the folks above me and if they were still a problem, they would move me. I guess I should have insisted that they move me then and there. My bad for not being more assertive.
The herd seems to be getting ready to sleep. Lots of back and forth from the bathroom and bouncing on beds.
OH WAIT! The train is coming through now. Joyous rapture!
I really need to get over my fear of motels. If I wanted to be this sleep deprived, I’m sure I could have done it more cheaply at the Best Western in town.
The ONLY reason I’m giving two stars is because of the size of the rooms. I usually travel in a group (kids) so it’s nice to have some living room.

Overall I was very pleased with the visit and enjoyed my stay. Despite the «cons» listed below, I would choose to stay here again.
PROS:
The hotel as a whole was extremely clean and well-​maintained, inside & outside. It is right on the south end of the UC Davis campus, making it easy to walk/​bike to your campus destination. It’s also very close to downtown. The rooms were spacious, modern, comfortable, and clean. The bed was reasonably comfortable. The staff was helpful and courteous. Breakfast featured hot items, including french toast, oatmeal, and breakfast sandwiches, rather than just your standard pastries. They offer a wide variety of items that can be borrowed if your forgot your own — this came in handy when I realized I forgot my phone charger!
CONS:
The hotel is right next to the freeway and very active train tracks — if you are a light sleeper, this will be a huge problem as trains go by every couple hours and blow the horn sometimes. In addition, I could hear people walking in the hallway above me, and one night I could hear my neighbors through the wall, laughing/​cheering (watching sports, I assumed). The hot water took WAY too long to reach the faucet in the sink & shower (5+ minutes at least) — in a drought, this is HIGHLY wasteful. Once the water was «hot» it was really only warm, making for a less-​than-​spectacular shower experience. The food was mediocre at best, unfortunately, and they do not offer room service/​delivery — you have to get the food from downstairs and take it to your room yourself. The rental bikes appeared to be very old or worn, I had no confidence in the maintenance of the bikes and chose not to rent one for this reason.

So starting with the good. Nice room. Spacious, tasteful with all the normal hotel things. The staff I encountered were all very pleasant.
Food, mediocre but I was starving & tired so the quasi Monte Cristo (it was a sandwich made with french toast rather than the full dipped Monte Cristo) I had for dinner was good enough and I only had to walk to the lobby to get it. Room service would have been SOOoo appreciated but at least I didn’t have to leave the hotel to get food.
If you do choose to stay here ask to be on the non-​train/​non-​highway side of the building… if you’re not accustomed to a fair bit of noise while you’re trying to sleep its Very bothersome. The lack of noise barriers applies to the walls and ceiling too. Other guests could be readily heard above me and to 1 side.
Parking, while not too terribly expensive ($ 10/​night), should really be included since there is no other option, unless walking a mile or so is an option. Not mentioned even when asked.
Last but not least Wi-​fi didn’t work even half the time I was there and when it did it lagged.

Two stars is a gift. Charging for parking when there is no other place to park without a pass is like cheating and they have TONS of space.
The cable in the room can’t keep a signal, so it’s pointless.
My wife ordered a salad and they ran out of the dressing… They only have 3 salads and two use a vinaigrette. The dressing they offered as a substitute is not even offered on the menu. The burger I ordered was cold, they did make another, but it was clearly microwaved and they still made me come down to get it.
I’ve stayed at many Hyatt Places and this is just disappointing.

AHHHHHH, is how I felt when we walked into our room. Unfortunately that thought was quickly replaced with, is it just me or is it hot as hell in here? After a couple of hours I went to the front desk and asked that question. Turns out they’d had that complaint before on our room and graciously offered us another across the hall. Now I’m cool and happy. Seems odd that they hadn’t fixed is since others had complained but there you go. Also have a decent selection of wines by the glass and beer on tap.
Very clean rooms and nice staff. We travel with our 15 lb Lhasa-​poo and I was a little surprised to find they charge a $ 75 pet fee. Most hotels we’ve visited are around $ 30.

WHAT! This place is legit. I mean the rooms are nice and spacious (we had a two queen room with a large sized couch). Easily slept 5+ people.
The overall hotel is clean and well kept. The location to campus is that IT’S RIGHT ON CAMPUS! So perfect for the prospective student who is coming up for a tour… or for the group of alumni who are coming back for a weekend of college reminiscing and debauchery. Those are practically the same right?
I believe it was $ 10 per car for overnight parking. Pretty standard.

I walk in with the reservation confirmation for my fiancé who’s driving /​on the road. I’m told «your name isn’t on the reservation, we can’t check you in. That’s fair (though if I had an email copy of her reservation, that would be quite a task to steal it to hijack her room — logic dictates since she forwarded the email to me that I’m a party to that privileged info).
I call my fiancé while she’s on the road and say to the attendant — «she’s on the road on her phone /​on the line right now — her name is on my phone which matches the reservation and the actual phone # provided on the reservation — can I hand you the phone to have her confirm I can get my key?» — attendant says, «sorry, I can’t check you in, that could be anybody… She will have to call my line directly (eg while she’s on the freeway… creating a driving hazard)
Sitting in the lobby now for the next 30+ minutes. Brilliant

Let me preface by saying that my husband and I had a HORRIBLE experience here. I got about 8 insect bites while staying at this hotel for a week. Initially, I ignored it but when I started getting them on my feet and thighs, I started getting mad. I went down to the lobby to investigate why my husband and I were both getting these bites (keep in mind that we never left our hotel while we got the bites). The front desk person said that they could put us in another room. We moved all our stuff but I still continued to get these itchy bites. They were very unpleasant. The next day, I went down to talk to the general manager, Josiah and he said that he would look into the issue. He told me to jot down my phone number and he follow up about the situation. He also mentioned that it wasn’t possible that it was an insect issue since we were on the fourth floor and they put pets on the first floor. Lastly, he said that «no one else had complained so it might be allergies.» I’ve had allergic reactions before and they don’t look like individual insect bites. They disappear and go away after a couple of hours. These suckers were still on me after about 6 days. Also, what were the chances that my husband and I both have these bites on our foot/​legs? He was totally unapologetic and not empathic to our situation.
The only solution he offered to us was to help us get booked at another hotel. I had made these hotel reservations a month prior so I could save on hotel costs. By booking a hotel at such a late date did not make any economic sense. In my mind, I was thinking, how is this a solution? We have to pay higher hotel costs because your hotel has flea/​insect issues? After talking to him, I followed up with a email, sending him pictures of my flea bites. He never even had the courtesy to respond to the email, confirming that he had received it. He also never called me, even though he had assured me that he would. This was terribly unprofessional and disrespectful.
Since the manager never got back to us, we called the hotel directly to follow up. The front desk person, Kate gave us a lot of attitude as well. She told us that the pest control person found nothing. To reassure us, they said that they would put us in a newer wing of the hotel so they could prevent any possible insect issues. However, when it came time to finding us a room, she asked us, «what is your preference? quiet room or newer wing?» In my head, I thought, what kind of question is that? My preferences are that I 1) don’t get bitten 2) have a quiet surrounding. Then she insisted, «it was probably your allergies. you are probably allergic to the lotion or soap. No one else complained…» I’ve stayed at this hotel before and never had any issues with their lotion, soap, shampoo, or down blanket. Their continued insistence that it was my problem just made me feel like they completely disregarded my concerns. This interaction was again very unpleasant. She was rude to us and gave us a lot of attitude.
Honestly, I wouldn’t have been so mad if they had said from the beginning, «we’re sorry that you had this experience, we’ll look into it for you» and then promptly follow up to let us know what was going on. I think a little empathy and understanding can go a long ways.
After calling Hyatt customer service number, Josiah finally agreed to give us Hyatt Gold Points for one evening to compensate us for our inconvenience. Of course, this never happened. It has been since October and these «points» have yet to be seen. The management and staff here are rude, un-​empathetic and unprofessional. I recommend that you stay at the Hallmark Inn or the Best Western down the street.

I always stay here when I am in town.
It is clean, modern and very convenient. Breakfast is great and include along with bikes to ride all over Davis.
This is the best place in town, believe I have stayed elsewhere.

3.5 stars. As an Aggie for life, I felt it was my duty to stay at the Hyatt Place. Reading the reviews prepared me for poor service and to be over-​charged, but neither happened.
Free parking, free breakfast and huge spacious rooms. The hotels I stayed in Sacramento for the same price were run down and cramped compared to the Hyatt. I will stay here again for the Picnic Day next year.