Swift Chrysler Jeep Dodge Ram & Kia

I love my Brand new car, and this dealer is amazing. Great service, clean, polite staff. I’ve never been here before but I don’t get good service at the other Chrysler dealer. I will return and I got an amazing performance package to save money and keep my automobile running smooth.
Thanks

Quick disapproval rating. Truecar sent us here via our insurance. I tried to contact a certain salesman per our insurance correspondence. While on hold for that person, another salesman «sniped» the call and took my information. I was then taken down the rabbit-​hole of scummy car salesman tactics.
The initial feeling over the phone alone was bad. Speculation only, but I’m sure it would only get worse in person.

Okay first off I’m cracking up that someone from the same IP address went through and gave this place positive reviews and was flagged. The reason anyone would need to do that is if this place was that terrible, and guess what… IT IS. The women who works in parts is the nastiest women I have ever met and right away had a bad attitude and wanted nothing to do with our service until it was on her time. If you work in retail, please get it together. If I could give zero stars for my review to be seen I WOULD. I would never come here and I’m so thankful I bought my new car through dodge in Vacaville. I have nothing to say about the sales men besides none of them know how to smile but I guess if my reviews were this low, I wouldn’t be smiling either.
They are so childish how they respond to these reviews are terrible. They blame everyone else but themselves and don’t try and ask for a better understanding. Terrible customer service. You should be ashamed.

Went in yesterday and received a complimentary oil change and car wash. They have an express lane if you want to just come in for your oil change. The customer lobby is big and there is wifi, tv, coffee, and a kids area while you wait.

Wish I could give a ZERO rating!
I normally don’t write negative reviews but Worst Service Experience ever!!! Our truck was there for 25 days for some warranty work. They called on Day 22 to say it was finally ready. After driving it for less than 1 mile, the check engine light came on. We drove it back immediately and one of the employee suggested it was our «driving tendencies»! Seems they forgot to replace the CO sensor after they insulted us. This was the first and last time going here. Hoblit in Woodland will be getting all of our business in the future.
Save your time and money and skip this place!

Not going back. Price was ok on the car but was a little higher taking into account an aftermarket touchscreen head unit with navigation. Thinking I could just contact company’s customer service to figure out phone connection issues, but come to find out it’s from a company that doesn’t even deal with the public and no updates for software. Completely useless with my phone, so I’m replacing the unit anyway. Also realized after deal done that I only got one key with the car and they want $ 225 for a 2^nd key and entry fob. Never bought a used car that didn’t come with 2 keys, same with everyone I’ve talked to, so didn’t even think to ask that question. Not even a heads up on that before signing. Wouldn’t have purchased car at that price had I known about the stereo and key issues. Feeling duped. Shame on me too though. Guess I should have read reviews first.

It’s been 8 – 9 months, trucks been repaired twice and still looks horrible. I’m beyond tired of dealing with this dealer and the crappy body shop (Cooks collision of Davis) they took it to. That body shops review will be posted as soon and the try and fix my truck for a 3^rd time.

Well I thought long and hard about this review but I decided to post it. I took my car in for its first oil change and it was a dark and overcast morning. It went smoothly but one of the express lane techs was standing near my car and was being a bit strange. Well I jumped in my car and took off to Pasadena to see a friend as I was running late. Well I get out of my car in Pasadena and then I see the nice new dent they put in my door at the dealership. I know it was not there when I went in. I am obsessive with my car and notice everything. Well it was too late to go back to them so now I have to fix a dent in my door because I got an oil change there. I won’t be returning and from now on I will be taking pictures from all angles of my car before I hand my keys over to any service department.
So the one star is for the dent but the rest of the service was acceptable and the prices were good but that great experience was besmirched by damaging my car. Would I tell people not to go there? No, but I would say to be more vigilant than I was.

Another day, another text about «ur vehicle» that looks like it was written by a teenager.
And YET ANOTHER automated phone call about some non-​specified mystery maintenance my car is «overdue» for with NO way to talk to a person and NO way to opt out.
In addition to reliably treating their customers like crap, I’m pretty sure autodialing without any way to opt out is illegal…

I bought a car here over a year ago, blacked out express crew cab 2014, loved the car and great price. I recently was involved in a traffic collision and my car was totaled out.
I began looking for a new Dodge, I went to the automall as well as three other dealerships. I went and contacted swift dodge davis and was helped by Tom May. Very helpful and knowledgeable about the trucks. I was very specific in what I wanted and my price range.
I know I was very indecisive at times and kept changing my mind on what I wanted. Tom was patient and made it easier because he was a funny guy. I ended up buying a new 2015 bighorn loaded. I love this truck more then the last and it was at a great price I couldn’t find anywhere else. Thanks to the team at dodge swift davis you guys are awesome, special thanks to Tom who made this experience great and I came out on top.
Would 100% recommend this place.

David was our sales rep and was extremely helpful. Non pushy. Bought my 2015 kia optima from their dealership and they got me in and out. Thanks guys!

I took my truck to the dealer because I was having trouble getting it to pass smog. The gentleman who greeted me named Cameron was very unfriendly and showed no desire to be helpful. He said it would be $ 290 to look at anything smog related. I asked if I could speak with a tech if they might have seen this issue before, because I had all the papers from the smog shop showing the exact problem. The problem was not emissions related, it was an issue with the computer booting up. He said no, if I wanted to speak with somebody it would be $ 290. I would not recommend even wasting your time talking to these people. Perhaps it was just this one guy who is so rude, but if he is at the front he is the face of their service. Never come here again!

This dealership is terrible,
It’s not clean, very dirty, bathrooms are gross.
Staff are very unprofessional, I actually seen the managers yell at staff in front of everyone!
I walked right out of there. DO NOT BUY OR USE THERE SERVICES!

DO NOT TRUST ANYONE HERE THEY WILL RIP U OFF B4 U KNOW IT DON’T GO HERE
Waring to woman do not go this dealer by yourself bring a trusted Male went in on Monday with my mom and my kids 18month N 3months to look for something to fit us with our Double stroller wanted something with 3rows n space we looked at a used minivan test drive it n was happy with it since my mum has one n we have used it n it has the space n we like it n went in to get the paper work rolling they told us that the bank will only finance a new car for us so we said ok long story short they talked us into getting a Journey looked ok from the outside they didn’t even asked to if we wanted to test drive it once paper work was sign we had been there all day they had no water bottle to offer kept going to refill a small cup got tired n my kids were hungry n tired n so was my mum n I we just wanted to go home so when we went to put our double stroller in we had to put the third row dow one side tired my mum said lets just go n fig it out home big mistake they gave us the car with 180 miles n said it was new BS tried to see the next day if we can take it back n get something bigger they said they cant coz its used now whatever u guys gave it to us used so now I’m stuck with a $ 38.000.00 car that really doesn’t work for us DON’t GO HERE they will talk u into buying something they cant sell n rip u off hate them for what they did to us

After months of researching cars, I narrowed it down between the Corolla and the Kia Soul. I opt’d for the soul because is was more fun to drive and easier for me to get in and out of. I researched and visited all the Kia dealerships in the area. Tom May was the sales rep I worked with and he was a real pleasure to work with. He was very knowledgable about Kia and the car buying process. All the other dealerships I visited, there was a tremendous pressure to buy buy buy… Tom was great, I never felt any pressure which made me decide to buy from them. I would highly recommend giving Tom a call if you have any interest in a Kia.

I went to swift looking for a very specific Dodge Challenger. They were very helpful and got the exact car with all the options that I wanted within one day. Very knowledgable on the car and great customer service. I would highly recommend!

Total worst place ever
Avoid at all costs. We had. A new transmission put in 3 months later needed a new one after waiting 1 month had to return same day for a leak and a ruined wire harness when we informed them about to wire harness they said to contact my auto insurance. Even the restroom was like a gas station the only nice person was the cashier.

I bought a 2014 Town and Country here. Ultimately, I did not have a great experience, but I did leave with the vehicle I wanted, and for a reasonable price.
Here are the issues I had:
1) Price haggling. Before arriving, I asked the Internet Rep, Justin, to quote me a «no haggle» price. He said he would discount the out the door sales price by $ 500 if I agreed to stop by Memorial Day weekend. While reviewing the figures, I noticed he did not discount the price. He mentioned that there is «always» a $ 200 – 300 discrepancy in the quoted price… and that he could not budge on the asking price. If this sounds confusing, it truly was. He promised me a $ 500 discount, but then he attempted to add $ 500 in accessories… when I told him to remove the accessories… that was his justification for the $ 500 discount. I nearly walked out at this point, but the asking price was still good, so I sucked it up and let it go.
2) Overselling of accessories. While viewing pictures of the minivan online, I could clearly see that the DVD system had a remote. So I asked him if that was included along with wireless headsets; and he said he had to check to see if the minivan still had it, it did not. My gripe here is that they had pictures advertising this online, but the end product was not a true representation of what was advertised. I did my homework prior to arriving to see how much these things ran online, and he was quoting me $ 140 ABOVE retail ! The accessory pricing was RIDICULOUS.
3) Overpriced keyfob. I asked Justin if I was going to get a 2^nd keyfob, and he mentioned it was extra…$ 299 extra! That was a little steep for me, but I didnt want to be in a situation without a 2^nd key, so I opted for it. He then mentioned I would have to drive back to the dealership another day, to get the 2^nd key, because the parts department wasn’t open. He said they need my vehicle to program the 2^nd key. At this point, my patience was wearing thin, so I decided to not get the 2^nd keyfob, but to instead get it at my local Chrysler dealership. About 30 minutes later, after him trying to talk me into this sale… he comes back with a 2^nd keyfob that is already programmed. This was really confusing. He said he found it with their spare keys, and that it just happens to already work with our van. And then came another sales pitch… he figured since he just saved us $ 299 on the keyfob, that we would be willing purchase some overpriced mats with that cost savings! I graciously thank him for «finding» this 2^nd keyfob, but held my ground on not wanting to purchase ANY accessories.
4) DIRTY! When I took the van for the test drive, I noticed that it had not been cleaned. It was clear that the van was never even vacuumed since it hit their lot. There were crumbs everywhere, drink stains around the cupholders, stains on the carpet, etc. This didn’t bug me too much, as I was an auto detailer in my younger years, so I knew that I could restore the van. However, I did expect them to at least give it a wash, vacuum, and wipe down before handing it over. Justin «promised» me when I returned the next day, that he would have the car detailed and address everything I pointed out. When I arrived the next day, he told me and my wife that the van was currently being detailed and completed before we hit the finance office. Well, two hours later after we signed all the papers, the van was still not ready. I seriously thought they must be addressing every single item that I pointed out. We waited another 15 minutes before I decided that I had to split and let my wife drive the van home while I rushed to another appointment. As I was leaving, Justin pulled up in the van and mentioned he still needed to gas it up for us. My frustration at this point was beyond measure, but he was giving me free gas, and I had to leave; I didn’t have an opportunity to look at the vehicle before I left. When we finally got home, NOTHING inside had been cleaned. They didn’t even vacuum the floors! It looked like they washed the outside, but even that was a poor job. It was obvious for the two + hours that we were there, that they were not «detailing» the van as stated.
There were a few other items that are just not worth mentioning. I obviously did not have a good car buying experience. I went through with the purchase because this van met all the requirements my wife asked for, and I didn’t feel like driving all throughout the bay area in search of the perfect minivan. The dealership gave me a decent price for a certified vehicle, and I am happy with that. However, I would caution anyone who is interested in purchasing a vehicle here, to look elsewhere. The salesman I dealt with was nice up front, but he truly did not know what the hell he was talking about, and made a bunch of promises that were never kept. Stay away folks… STAY AWAY!

I have been going to Swift for 2 years for routine maintenance without any issues. My headlight was not working, so they repaired it for a $ 400+ charge. No big deal, as it was the wiring that needed to be fixed and not the bulb.
6 months later the headlight goes out again, and they want another $ 400+. They did not replace both the female and male ends the first time they fixed it. I tell them I do not want to pay this and will do the repair myself, and they try and charge $ 100 for just looking at the truck.
I am a big Mopar fan, and was going to trade my Ram in for 2017 later this year, as well as buy my girlfriend a Jeep this summer. My business will go elsewhere now.
Please avoid this dealer.

I am a member of the NRA and I seen this through them and decided to look into it and the day of my car decides to push my limits to the point of no return so I gave Mark Peterson a call from the promotional deal from the NRA and I was blown away by the treatment. They were courteous and he pushed for my interests. I felt comfortable talking about my position and type of direction in the vehicle that I thought would suit my needs and I ended up 2.5 hours later with a dazzling truck with affordable payments and I would seriously recommend them!