Hank Graff Chevrolet

Worst service ever! Just 2 weeks ago they fixed my AC it took an entire day and cost $ 300. Last weekend the AC started to blow HOT air. Was told to being it at 7:30 so it would be fixed today. Now after 3 they still haven’t even looked at it and are telling me it may not be until tomorrow. I can either let them keep it or bring it back another day!!! Both of these options are inconvenient as I JUST had it in an entire day. Plus it’s inconvenient for me to get up crazy early when I take care of my stroke patient mom and kids and have them all home sleeping when I left to take it in which could also be dangerous! I Wes told by the service man it was inconvienent for them to get up early to get in also!!! Seriously! He told me it was inconvienent for them to go in to work in the mornings! Next time I will not take my car there. This time I only have it there as they just worked on it a few weeks ago. I will be looking for a new shop in Davison that cares about business and customers.

Took my impala in for some warranty work. It’s making rattle and squeak noises in the front and rear as well as rocking back and forth on the highway like a buggy with no sick absorbers. The driver window wouldn’t roll up. The rear defogger was not working. And the airbag system kept throwing lights and codes (third or fourth time in for this, but second time at graff) and a few other concerns (lifter tap, roll forward on start) which I was not sure were truly to be concerned about but wanted checked while it was in since there is at least a $ 100 deductible for each visit. I have a GMPP Major Guard (bumper to bumper) warranty. Which includes roadside and rental coverage if your vehicle needs service lasting more than 2 labor hours. I was told they would need a day and a half just to diagnose my issues to see if they’re covered and would be responsible for over $ 600 in diagnostic fees if my parts weren’t covered.
After some argument that I had not paid $ 1,640 to be without a car for more than a day, I was finally sent to enterprise (which on the plus is conveniently on their lot) to get my covered rental. I go about my day and a couple hours later, I get a call that while «testing some electrical systems» they had killed my battery and that I should replace it for a cost of $ 178. Which I declined as my battery was fine when I brought it to them and is still fine today (14.1+ volts on multimeter). The next day I get a call at around 4:30pm and I’m to return the loaner by 6 or be charged am extra day. My car is done but I owe my deductible plus $ 34 because they could not «duplicate» my suspension issues. Dropped everything which as any busy patent knows is no easy task, rushed over there and picked it up paid my 134 and change (car was running when brought in to me). I was also informed the technician had located an oil and vacuum leak coming from the intake manifold gasket, so that had been replaced.
Well I take her home and sure enough mild clunking and rattling on side roads, bucking back and forth on the highway, but I am too hot at the time to go back, and I had just made the 6 o’clock deadline so they were closed. Start it the next morning and the lifter tick is now much louder. Check my oil only to find it more than a quart low (hmmm, oil leak repaired). Changed the oil, and thankfully that had quieted down. But who fixes an oil leak and doesn’t have the courtesy to top off the oil, or at least inform me it is low. Graff Davison, that’s who.
I get a call the next week to check on my «satisfaction». I call back and speak with the woman who called (took me 2weeks to talk myself into being nice). But how does she respond to my concerns. Bring it back, let us have another look, no mention of who pays for this look. I tell her, I am a parent, a husband, have up until recently been the breadwinner of the family. Until my mother fell ill and I had to become her caregiver. I tell her that I will have to find another $ 100 and the time to give up my vehicle or at least get it back and forth. Still no acceptance of responsibility.
Well, no thank you Hank Graff of Davison. I’ll be taking my car to muffler man to be checked out for free. Then I’ll be taking it to another dealer (I’m pretty sure I have to use a dealer for GM warranty work) with a written estimate from a real mechanic. And I’ll be caught dead before I buy another GM product.

Once again Graff of Davison surpassed my expectation. They worked hard to make sure we got the best deal and made sure we were and still are very satisfied with our vehicles. The team at Graff makes us feel like more than just customers… they make us feel like great friends. If you need a vehicle they will put their everything into the entire process and you will never feel pressure
Keep up the great job and know you have life long friends and customers.

Worked with Geoff Gordon to find the right van for me. He was patient and professional. I enjoyed the experience and intend to buy another car within a year from Geoff. Great experience!

Tim Burnett was wonderful! He listened to what I wanted and worked with me to get me a car and payment that I’m comfortable with. It was a great experience and I will definitely send anyone looking for a new car to Tim.

This is the best car dealership we’ve ever been to. The service department staff are all very nice to deal with. The sales team is the best!

Typical salesperson process!
I have one question when I go shopping for a new vehicle and that’s how much! Took about an hour to get my rates and work some numbers on a lease. They seemed a little high so I tried Randy Wise Chevrolet and ended up getting twice the car for 70 less per payment on a 280.00 payment… that’s huge!
Leasing is very complicated, my advice is always shop around if your planning on leasing you will be surprised at how many different prices you will get for the same vehicle.

Was sold the «GM Car Care Promotion» which included, among other things, up to 6 quarts of oil and a filter. We were charged $ 17.94 for 6 quarts of oil. We were also charged $ 6.00 for the filter. Our $ 29.95 oil change turned into a $ 43 (plus tax) oil change. Very unhappy customer.

This dealer has been around forever.
No real complaints about them. No haggling over price or «let me check with my manager» or other creepy salesman tactics. Was dealt with straight and purchased vehicle was prepped and ready within an hour.
4 stars.