Enterprise Rent-A-Car

I arrived the third person in line 9:25pm Friday night. The counter agent spent 40 minutes with the customer at the counter. The next person was just a few minutes. I got to the counter, provided my reservation information and asked to rent a car to drive to Gainesville (my brother was dying in Shand’s hospital) and that I would drop the car off at Gainesville the next day. The agent said Enterprise does not take debit cards. I said I have used a debit card with Enterprise before to which he replied not at this location. I asked him to show me the policy to which he said they do not have the policies there. Not once did he, nor any of the counter agents at the other car rentals every wish me any kind of empathy or sympathy for what I was going through. I have been a Registered Nurse for 40 years and I have given much encouragement to others, but here when I needed some kindness, none! Shame on you, Enterprise! Had I been able to rent a car when I first got there, I would have been able to see my brother before he died. What a horrible experience with Daytona airport car rentals! Never will I go back to Daytona.

Our flight was one of the last arrivals at Daytona and we were exhausted by the time we made it to the Enterprise counter. I reserved a full-​size vehicle which they were out of so the gentleman upgraded us to a Chrysler Town & Country… thank you! When we had to return it, my daughter cried for «the white van» because she loved it so much. It was a painless and easy pickup and return. I will be using Enterprise for all future rentals!

Very friendly and helpful at counter in Daytona Beach airport, and when there was a little issue at turn-​in with amount of the bill, manager Michelle quickly and to my relief resolved it. Thank you and I recommend this place.

Very easy in airport check-​in, pick-​up, check-​out and return. The car ran fine and was clean.

Great deal compared with other car rental companies, pick up at Daytona airport and drop off at Orlando (MCO) even cheaper than coach /​bus. very simple highly recommended

I was able to get the Florida getaway rate $ 9.95 a day drop off any U.S. continental location. The service was great. Rep was courteous and businesslike. So I was pretty much pleased with this location.
I was not pleased with the hassle I had in going online to find a location that honored the FL getaway package though. talked to more than 3 reps who didn’t know what locations I could get this deal from. Finally I was put through to who I assume was Customer Relations who made the reservation for me. She was very professional and apologetic. Glad I was able to get the deal… finally

We rented a car for 6 weeks thru the web, when we picked it the contract was for only 30 days due to a issue with state laws, no big deal but, no one told me at the time I need to come back on day 30 and redo the contract, then the system tried to increase my price, the counter girl had to override the system, Car was great, when I talked to people to figure it out they were nice, but the whole thing should have been explained upfront when I pick up, the car

Very friendly. Didn’t have the car I reserved but upgraded me to a Camaro. I was excited because I had been wanting to drive a Camaro. I discovered I’m too old to drive a sports car. Returning the car was quick and easy. I was charged exactly what I was quoted. The counter agents when renting and returning we’re very helpful and quick. Also like the fact your spouse can drive the rental for no additional charge.

I’m not sure how my day and a half car rental went from about $ 130 to $ 226 when I turned my car in, but I felt extremely mad when I turned the rental in at the Orlando location and all they said was that they can’t adjust or look into anything because I didn’t originally rent the vehicle from them…
I thought $ 130 was expensive to rent a car for 2 days but I had to do it… but $ 226. That’s just ridiculous! NEVER renting from Enterprise again.
To everyone looking into renting a car. Consider yourself warned.