Rooms To Go

Buyer beware! Cindy Crawford needs to stick to modeling Depends or whatever she does now and stay away from furniture design!!! Bought the low-​quality Cindy Crawford Calvin Heights XL sectional from RTG a little less than a year ago for $ 1500. The thing is a POS!!! Less than 6 months after receiving it the stitching at the seams started to spread. Called Customer Service and had a «maintenance guy» come look at it. He barely sewed two stitches in it to keep the couch together. Now here I am almost a year later with a couch that has holes in it due to poor quality (the thing is literally coming apart at the seams)! Meanwhile, I have another couch from Haverty’s that is 7 years old and cost just as much and looks newer than this POS!

I went in this store and seen a coffee/​end table set that I really liked. It was a white table set by Belmar. We got home and ordered it online. Tables arrived damaged. One drawer in the end table was cracked down the middle. The coffee table had scuff marks on one corner side area. The glass for the coffee table has a lot of little scratches in it. I just called to have them replace the end table drawer and they said that they will ship a new drawer out to me. If it arrives without damage, I will be happy! I did not mention the scuff marks on coffee table, since my husband thinks he can fix it. I also did not mention scratches in coffee table glass, as I just assume that the next one would look the same. It was not top dollar stuff, but not real cheap either. I do not like to receive damaged items, but do know that it does happen. Not sure if I would place an online order through them again or not.
UPDATE 10-​10-​2015 New drawer for end table just arrived. It does not fit properly. 1^st I get a damaged end table and then have to wait for a new drawer that will not fit properly. Never will I order junk again from this store!

I have had pretty good luck with the furniture I have purchased at RTG… My last sofa actually lasted 10 yrs. Seems like the quality has gone down since then and the sales people don’t know anything about the product they are selling… might as well order online. I’m not happy about my recent purchase and the so-​called sales person. Pretty much lied to me about delivery to get me to purchase and then everything changed after I signed on the dotted line.

We have had nothing but great service from other Rooms to Go stores, but this one in Daytona is a joke. We bought a king sized bed, only the headboard arrived broken and we had to wait on pins and needles for them to deliver another. Thankfully the second one was intact. But then we ordered a media chest; you know, a simple TV cabinet. We paid $ 375 for it, and it arrived broken. The delivery man said that customer service would call us in a day or two to schedule a delivery for a new one. They never called, of course. So we called them, and a week later, they arrived with another broken media chest. They said that it fell on something in the truck. We didn’t even allow them to bring it in the house. So now we’re stuck with a completely broken media chest that must be picked up by the same incompetent delivery men in order for us to get a refund.

We bought a sofa set and several pieces of furniture from Rooms To Go at this location. All the Furniture within 2 years have received some sort of wear and damage (due to poor quality). Our «leather» couches cracked and our dining room table wood sides are broken. We called Rooms To Go and asked for a refund or a exchange for a different sofa, they told us that we have to send them pictures and they’ll decide, so I did that they called us the next day and told us to go to their store location and pick a sofa that matched our old sofas price. We ended up leaving the store miserable with a different type of sofa and $ 220 in the trash, turns out we had to pay for shipping and tax and the difference in price (Their prices went up) Rooms To Go didn’t want to waive the fees for selling us garbage furniture and it turns out their retarded workers don’t know a lot of math and the manager miscounted my money and almost took a extra $ 20 from me (good thing I counted the before hand) anyways I’ll never shop for furniture at rooms to go and I wouldn’t recommend anyone to go their.

Ordered furniture. Delivery man knocks on door tells me all 7 pieces are damaged. And shows me. He tells me to refuse shipment. And we call Customer service. They tell me that I will have to wait 7 – 10 days for them to empty truck and log in furniture refused. They explained it was there policy. I then asked for a refund. They tell me I would still have to pay for shipping. Even though it was damaged on there end and driver never unloaded it… Spoke to supervisor and they agreed to full refund. It has now been 7 days and no refund. Called and they tell me refund should be credited back soon… Poor customer service, poor quality furniture… A major disappointment

My honey just bought me a brand new living room set that was to die for in the showroom but not to my pleasing in MY OWN living room at all!
After many calls to what they call ‘customer service’, my demands have FINALLY been met! I will NEVER allow this cheap garbage into my home ever again-​yuck!
I should have stuck with ARMANI!