My experience with my salesman Randy, as well as Paul in the service department was very professional, responsive, and thorough during the purchase of a new vehicle and repair on my existing car.
Ronald H.
Rating des Ortes: 5 Golden Valley, AZ
I was extremely impressed with the professionalism of the staff! Hunter Loch made my purchase easier than I could have imagined. From picking up the truck at the dealer I had found it at to having the paperwork prepared when I arrived. All I had to do was sign and drive away. TOTALLYENJOYABLE!!! I’m looking forward to purchasing other vehicles at James Wood! I have already recommended the dealership, and Hunter to a couple of strangers that approached me to say what a nice truck I have. I can’t wait to make the same recommendation to FRIENDS!!!
B e.
Rating des Ortes: 5 Haslet, TX
I’ve been somewhat wary of big dealer service departments, but I had a warranty issue on my LML diesel, which I purchased at another dealer who was too far to drive to for service. JWM serviced my vehicle and treated me as a valued GM customer. My diesel’s fixed and I’m happy. The staff was courteous and friendly. I can’t say enough good things about the experience.
Patricia W.
Rating des Ortes: 5 North Bend, WA
We blew our tranny while towing our Corvette during a move from Seattle to Florida. The Parts Manager recommended a towing service to haul the pickup and tow the ‘Vette at the same time.(They showed up within an hour.) Unfortunately we broke down on a Friday afternoon(too late to get the parts in) but the service manager hooked us up with a brand new loaner so we wouldn’t be stranded at the hotel all weekend. We were in and out of the dealership within the hour. They got the parts in on Monday and we were back on the road Tuesday morning. This dealership sure knows how to treat their customers. If we were in the market for a new vehicle right now we sure would purchase from them! Good people, great service! Kudos!
Rosaura A.
Rating des Ortes: 5 Rhome, TX
Went for an oil change the other day, I was happy to get my car quick and clean from the car wash. Reasonable price compared to others around town. Thank you James Wood!:)
John L.
Rating des Ortes: 2 Azle, TX
I wish I could rate you all higher. The only thing I appreciated was the complimentary work stations so that I could complete my job while there. Other than that it was a terrible experience. Time is money and I do not have time to wait 6 hours for breaks and an oilchange when I was told I would be long gone by noon. The service tech told me at 1030 all they had to do was put some pads on it, at 1250 he said 15 minutes at almost 2PM I was called to the cashier. I made an appointment on Friday advisor said sure we can get all that done by noon. When I got there I was ont on the schedule. I will more than likely find another place to do business. I drive almost 30 miles becuase I bought the care the there and have been loyal to James Wood dealers I think that these service waits have ruined that for me.
Lola S.
Rating des Ortes: 5 Newark, TX
Anytime I bring one of my cars to James Wood, Paul makes sure everything is done fast and correct. It is nice to be able to call or go by for service and know Paul remembers who I am. I also know I can trust him.