Took my Pomeranian, Fred, here to be groomed today and am very pleased with the results. I called yesterday and was a brand new customer but was able to get in today — yay! The woman I spoke to was very patient and answered all of my many questions relating to their practices, which I greatly appreciated. The shop is nice and clean. They have pet clothes and some dog décor(figurines) for sale among other items. There is a door separating the shop front from the grooming area in the back. I was able to see the kennels where Fred was to be kept while waiting for his turn. I prefer this rather than my dog being left out of a kennel. I think it is safer. The kennels look kind of like what you see at a pet store — they have, what looks to be, plexiglass backing so you can see your dog from the counter. It’s nice to be able to see what situation your dog is going into. The grooming area looked nice and clean. Nice and bright. I dropped Fred off noon, filled out a bit of paperwork, then was given an estimated timeframe of two to three hours. I was able to pick Fred up 3.5 hours later, and he looked great! For $ 45 they bathed him, brushed him, trimmed/shaped his hair, handled his anal glands, cut his nails, cleaned his ears, and I believe they brushed his teeth. Fred looks great! He seemed to be in a good mood =) These ladies are very nice. They are thoughtful and conscientious. I got the impression that they take a great deal of pride in their business. I would not hesitate one bit to take my baby back =)