The Clarion Apartments

This place is an absolute nightmare.
The management staff are lazy, incompetent slum lords who gauge and abuse their residents.
The maintenance staff are an absolute joke, I honestly think my kids could do better.
The valet trash service is a total rip off as they rarely do their job.
Rest assured nobody will do anything if you have psycho neigh it’s like the lease contract says.
There are rats on the property.
I have had a broken air conditioner for 4 FUCKING MONTHS. I have up on calling after the 15^th try.
This place is a joke. Avoid at all costs.

The management is HORRIBLE even though they hired new management in the leasing office a few months ago when they switched owners. It seems like the management staff is as bad if not worse than the old group. I asked for a copy of my lease the day I signed it and didn’t receive it until 4 months later as well. I called and stopped by every week sometimes multiple times and they would always come up with an excuse for not having sent it and would say they would do it ASAP. Somehow I finally managed to get an electronic copy from them and it was UPSIDE DOWN and missing pages. Seriously? There have been multiple times that Valet Trash hasn’t picked up our trash even though we moved it closer to where they could see it. Everyone who lived on the front of the building got their trash picked up but ours was left for days at a time. When we asked for a prorated payment of valet trash that month because they missed over 14 business days of picking up our trash and they totally ignored our request. If you ever need to reach them good luck with that. Any time I have ever emailed them they haven’t responded to me. Not to mention if you are ever lucky enough to find their real office number do not expect an answer. I’ve had to call multiple times over and over before getting through to someone. More than once when I’ve reached them they told me to come into the office because it was easier for them to answer my question. What is the point of a phone when you don’t answer it and when you finally do you tell your tenants to come see you instead? Not all of us work in town. Anytime I have ever had an issue they are completely unorganized and incompetent. There have been multiple occasions where they posted an incorrect amount on my bill and when I take it to them what should be minor easy to fix issue becomes 20 minutes of being talked down to before they realize they’re in the wrong. More than once I’ve gone to them with an issue like when I brought them my notice to vacate and they clearly had no idea what they were doing. I had to be the one to explain my notice to vacate because the woman didn’t know that to do with it! When I originally applied for the apartment I put my deposit down (2 months in advance of moving in) and was told a month after I moved in that my account was delinquent because I had not paid the deposit yet. When I went to the office to fix the issue they had no record of my check. I had to physically show them a copy of the check I had from my checkbook. Finally she checked again and said they had lost it in the back of the safe but they found it. The location is nice but it’s overpriced. When we moved in they told us they were going to be redoing the pool and get new outdoor furniture which they still haven’t done. They also told us they had ordered wastebaskets for the pet stations (they have pet stations with bags to pick up poop but no trash cans) and they still don’t have them! A couple of months after moving in they hired painters to clean the place up. Instead of painting the exterior of the apartments they spray painted all of the curbs black (tacky and unnecessary) and they started to repaint the speed bumps but only ever did half of them. No really– they repainted one, painted HALF of another and forgot the third one entirely! Forget the gym. There have been plenty of occasions where I’ve gone in the morning when it’s supposed to be open and it’s locked. And even if you are able to get in the machines are broken and the place is in total disrepair. The pool is next to the dumpster and smells really bad and I’ve seen rats by the trash. The walls of the apartments are paper thin. The people who live above us smoke and my bathroom always reeks. It’s disgusting and we’ve told the office before and they’ve done nothing about it. My roommate has to deal with loud music EVERY NIGHT coming from the people above us. We’ve called the security officer’s number OVER 80 TIMES and they have never answered nor have they gotten back to us. We’ve told the leasing office on multiple occasions and they told us we were calling the wrong number because they were getting the messages we were leaving. When we asked for the correct number it was THE SAME NUMBER WE WERE CALLING. We even showed them and they said to just keep trying. I’m pretty sure whatever number we were calling was for a nonexistent security officer because a couple of months ago we finally got a voicemail (I’m assuming the new security officer) and he said he came by our apartment one day and knocked so he could speak with us about our noise complaint. Not only did he totally lie to us because we were in our apartment the ENTIRE day on the day he said and no one ever knocked, but even if he were to have come this would have been over 24 hours after we had called him complaining about noise. When we called back to try to reach him we didn’t get through and he still hasn’t called us back. Bottom line is DO NOT LIVE HERE. It’s not worth it.