The Vip Barber Shop

BAD SERVICE… BEWARE.
Patrons you do not have to accept poor or mediocre service. You have options. Let your dollars represent you.
If this place represents what some think of as «professional» then I question their judgement. I returned to this barbershop as a customer after two years of not patronizing it. I stop going there for service because the barbers lacked consistency and customer service skills. Two years later, under new ownership and management (but a couple of the same barbers) things are much the same.
I dropped by the business on a Friday evening after work to check it out again. Without being greeted upon arrival, I spoke to the barber in the first chair. He grunted his response. I asked about the services and hours and if I should make an appointment for the next day. He gave me his business card. Turns out he is the owner.
So I said, I would give them a try. There is a new owner. surely the service has improved since my last visit… RIIIIGGHHT.
So the next afternoon (Saturday), I arrived as a walk-​in. Without being greeted upon arrival, I quickly scanned the shop. There were four barbers on duty. Three had customers, including the owner (pictured above in the blue jersey checking his phone messages). The barber without a customer was sitting in his chair listening to his headphones. I asked the owner if I could get a cut from him. He said «yeah». So I sat and waited my turn. I combed out my hair myself because I knew that expecting the barber to pick out a customer’s hair before cutting would be expecting too much. When he finished the guy ahead me, I sat in the barber’s chair. He placed the cape and tape around my neck. There was silence. After about 60 seconds, he asked what i wanted done. I told him the cut i wanted. There was a pause… he began checking messages on his phone… he did that for about 3 minutes… no problem I am reasonable guy. But then he receives a phone call on his mobile phone, and walks out of the shop WITHOUT saying «give me a moment» or «i need to take this call» or «sorry I will be right back» …none of that. just straight walked out the door. Soooo being the reasonable and understanding guy I am… I waited in that chair 10 mins… no return…2 mins later. i removed the cape and tape and laid it on the chair and walked out of the shop to my car. The owner/​barber was outside of the shop talking on his phone. By the time I got to my car, he was going back inside of the shop. Didn’t stop me to say anything, just let me walk out the door.
What I learned from this experience:
1) There is a reason this business changes ownership so often.
2) The owner of this business lacks PROFESSIONALISM and BASIC customer service skills,
3) The owner does not value new or returning customers patronage.
4) This is the same ghetto ass bullshit it was the last time I went here.
So, the thing about South Dekalb County is that you have at least two barbershops on every street or shopping plaza. I went half a mile to the Wesley Chapel Kroger Plaza barber shop and received great customer service and a great haircut from an 18 YEAR OLD STUDENT BARBER. THIS GUY WAS AWESOME. HE COULD TEACH THESE OTHER SO-​CALLED BARBERS A LOT ABOUT GREETING CUSTOMERS, PROVIDING EXCELLENT SERVICE, AND GIVING A GREAT CUT.
Message to VIP Barbershop… take the VIP off the business cards and business name. You do not value customers. I only spend my dollars and generous tip with people who appreciate and earn my business. I will NEVER step foot in your shop again. Not that you care, because if you did. you would have never let me leave the shop without a cut.

This place is awesome! I took my son to get a haircut here about a week ago and was very satisfied. It has a young modern vibe, but the barbers were still very professional. They gave my son a mohawk and it looked great. They also do really good design work and have reasonable prices. I will be back!