Best Tile

I would highly recommend this store and Ali. She was knowledgeable and answered all of my questions. We picked out tile for the kitchen and a backsplash with a mosaic. I couldn’t have done it without Ali’s expertise! Thank you!!!

Our experience with Best Tile has been excellent. They have a wonderful selection for every room. We had to purchase tiles for 6 rooms and we found something we loved for every room. Matt was always helpful, available or he would call us back, and easy to work with. When Matt wasn’t there Jeanne also helped. We would highly recommend.

My general contractor recommended Best Tiles for me because I am looking for quality tiles and professional services. Jeanne Eckel helped me to choose tiles for the two bathrooms of my daughters. It was very easy to communicate with her. And Jeanne was able to pick the most appropriate tile design and tiles based on my requirements. She was very knowledgeable, stylish, and professional. After we picked our tiles, Jeanne quickly complied a whole list of matching accessories. We received tiles on time and everything was smoothly done.

I found a lot of nice selections of tile to look at. The customer service on the other hand doesn’t even warrant the 1 star rating I am giving.
I entered the store with the hopes of purchasing some tile for my entry hall. As I entered the showroom there was a gentleman to the right working with a woman and clearly gave eye contact but ignored me. I continued to look around. This same gentleman still ignored me as the customer he was helping took a phone call.
Not one person offered to help me. I refuse to spend a dollar on this establishment. Now another employee enters from outside and I am still ignored.
Therefore Best Tile is not the Best in customer service.

I recently (FINALLY) re-​did my kitchen — and I had an idea of what I wanted — but DEFINITELY needed guidance. Jeanne at Best Tile did just that. And let me tell you, my kitchen came out GREAT! Jeanne really helped me by giving me artistic suggestions. She made it clear she would only give me recommendations as I had asked — but it would be MY decision as I’m the one that will be living with it. She brought new ideas to mind and I am so thrilled with the outcome. The ordering process was very easy — and scheduling-​wise, it was spot on — just as Jeanne had told me. If you need help with your flooring, backsplash, or anything with tile — Best Tile has a TON of options and you’ll be in good hands with Jeanne and her colleagues.

Nice tile selection but the customer service could use some work. I had some questions about a particular tile, and it was like pulling teeth to get clear answers from the older saleswoman who helped me. She was more intent on informing me on why I wouldn’t like the tile I had questions about rather than helping me find something that I might like better. She seemed to know what she was talking about, but I really had to ask the right questions in order to get the answers. I still don’t have the answers I want, but it doesn’t matter because I wouldn’t go back to this store to get them. I’d rather do business with people who are friendly and interested in helping me instead of with people who make me feel like I’m an idiot for not knowing everything about tile.

Finally got around to updating the 60’s lavender main bath, looked at several tile, plumbing and electrical big box and specialty stores for ideas. Contractor had cancellation and wanted to start in three days. Over to Best Tile, where Marie pulled together several options and material ideas for this color challenged customer.
Everything (tub, flooring and accents) ready over a couple of days. All great… until my forgetting bath ceiling tile in my measurements… panic call for more material, requiring delivery from N.Y.. They expedited order, called me 24 hours later, material delivered, I picked up and job continued without pause-Thank-You…Best Tile has product options, color choices, design advice, fair pricing and Service for these home renovations you only do once or twice.

I have had two of the bathrooms in my home renovated and I have used Best Tile for both projects.
I find that Best Tile has a good selection of quality tiles. I find the tiles at Best Tile to be moderately priced. –Not as cheap as Home Depot or Lowes but not as expensive as some of the high end tile stores.
When you first walk into Best Tile, you can see all of the staff sitting together. At first I thought the staff was pretentious. They do not talk to you and you can spend lots of time in the store without anyone acknowledging you or even asking you if you require any assistance. Once you engage them though, they are very helpful and friendly.
The first time I did business with Best Tile, one of the male associates (can’t remember his name) assisted me and I was happy with his services.
The second time I purchased tiles from Best Tile, «Lynne» assisted me. I found her very helpful. I found a tile I liked, and was happy with the different styles of floor tiles and back-​splashes she suggested as pairings.
Best Tile has good merchandise. As long as they maintain good customer service I will recommend them.