European Wax Center

When I scheduled my appointment online, I wrote in the notes that I was very sensitive down there, so could I be assigned someone who can work with that? They gave me what seemed to be the roughest person there. I usually always get a wax about 5 months too late but the pain I’ve felt today was like no other. OMG it was as if they just assigned me someone who could get me out of there under 30 mins (even though she called me 10 mins late). She waxed in large areas, kept re-​waxing areas that I told her were too sensitive at the moment… And then with no warning started picking at my ingrown hairs with tweezers!!! It took several HOURS before the swelling went down. I’ve been here before & Im not sure I’ve been through this kind of trauma.
Needless to say I will not be coming back to her. I’d take a newbie before I try Kathy again. She seemed nice and I doubt her intent was to hurt me… But if I’m stuffing paper towels in my mouth & I’m sweating like crazy, and begging you for constant breaks… maybe we should slow down & try a calmer approach.
UPDATE: they have since called and offered to redo my wax for free, pairing me with people who would be better with sensitive skin. So I really appreciate that. The only reason why I am kind of over the Wax Center, is how they continuously push their products.
This new person suggested to me was «so upset» with the job she did because it wasn’t extremely clean, because I have ingrown hairs. I try to tell all of the people who work with me, that I have a slight hormonal imbalance, and it just causes me to be more prone to ingrown hairs. Using your serum will most likely not work. But she kept pushing the serum, saying next time, there won’t be any ingrown hairs. If pushy sales people don’t bother you, then go for it!

Can’t really say anything bad about EWC. I’ve been a few times now and they just make it so convienent.
Let’s face it, waxing hurts but at least here it’s quick and easy.
I’ve had a different person every time but they all are equally qualified.
The only thing I don’t love hence the 1 star off is that they are very sales driven to get you to buy a package at thereception desk when checking out. I know it’s their job but… I just don’t like it. I also find the package pricing to be very confusing.

Not worth it – even for free. Very hard sell on packages and products with little attention to actual service. The technicians are like robots reciting the corporate blah blah blah about their «unique» wax formula, etc. She paid more attention to her sales pitch and product push than to my eyebrows, which were uneven and poorly shaped at the end of my visit. I predict this place will close within six months. Don’t get stuck with a worthless package. Visit a local salon instead.

Really super disappointed about my recent interaction with their customer service. I’ve been going there almost a year, driving from Brockton to Dedham because they did such a great job and were really nice. All of the waxers did an amazing job and were really friendly! Recently I purchased a package and was excited for my next visit. Unfortunately one payment was processed and then my credit card was stolen, canceling the next couple payments. After 2 calls, I received a rather rude voicemail saying they have contacted me «many» times. I returned the call, not really happy, but gave my new credit card information. A month later I get a really rude voicemail saying 3 payments have been declined and they are canceling my package. I called back to speak with them, pretty upset, and they didn’t have any solutions. They wanted to charge me at once for all 3 payments. I started a payment plan for a reason. That’s not helpful or acceptable. All the desk girl could respond was I’m sorry. Great customer service guys. You’ve lost a loyal customer.

I had never had my eyebrows done before today and I’ll be 22 in 2 days. I have never plucked, waxed, shaved, or otherwise altered my eyebrows. I decided it was time to change that and make myself look a little more grown up. Jannyll was FANTASTIC. She made me comfortable, explained everything, and even showed me how to fill in my brows when I was done. It was easy, quick, and done flawlessly. I’m very happy with the results. The front desk person is a little pushy, but I ended up buying their brow powder anyway so it didn’t really bother me too much. I booked another brow appointment with Jannyll and plan to get a Brazilian done by her in a month or so too. Best part? My wax was free because it was my first time there. I didn’t think it was weird to be asked if I wanted to add a gratuity to my charge card. My hair salon asks the same thing. It’s not uncommon when most people don’t carry cash anymore.

I had an eyebrow wax done by Sara today and it was great! I have been here a few times and this was definitely the best experience I’ve had. I showed up 20 minutes early and she was ready to see me right away. She was very sweet and obviously takes pride in her work. She put a lot of effort into my eyebrows between the trimming, waxing, and tweezing. Sara has a way with tweezers where I felt almost nothing. I will definitely be coming back to see her!

I’ve been coming to this location for almost 2 years off and on. I’ve seen several different wax specialists, but have started to see Nicole regularly. She is hands down the best! I had to see another person this past week because Nicole wasn’t available and I was totally not impressed. So my advice is to not give up if your first experience isn’t great. It just may not be the right waxer for you.

I have been here three times so far and have seen three different women, and they all did a great job. The receptionist is extremely helpful and friendly, and the waxing process, while still painful, is much less so than the more traditional strip-​wax process. Highly recommended!

Was heading overseas for a 6 week vacation with lots of beach and sun involved. As a guy all I needed was my tailbone area done. So naturally I got the bare minimum with ample area still untouched. Not only did they do a piss poor job, they had the gull to remind me to tip as I was walking out.
Wouldn’t recommend to anyone.

I assumed the reviews are too good to be true but this was easy and painless. The place is pretty clean but be careful where you put your bag as there is a lot of powder everywhere. They have a hard sell on the packages and products which is annoying. They do a lot of business but online scheduling makes it easy!

So this is my first wax in years, needless to say I was not hip to this hard wax. The painful strips (traumatizing) is what has steered me away but NOW, I’ll be a regular.
I had Taylor, she was very nice & informative, she actually made it very easy for me to actually go through this process. What a breeze lol.
The front desk staff was amazing & also helped me get in the room, as my nerves were definitely getting the best of me. My Nani looks great & I’m really happy with the outcome. It was fast too!!! The only thing that struck me as kind of odd is the gratuity question. Wasn’t crazy but normally I tip when I want to (not saying she didn’t deserve it) but I definitely felt pressured. Wasn’t much pressure with the products, I was just informed they exist & what they’re used for. I really liked Taylor, she really made my trip so much more pleasant and have booked an appointment in advance, I’m very happy with the results

I love this place for no other reason than Melissa. Before her I never ought a package. it was on an as needed basis when going on vacation. Now I have a package and see Melissa on a regular basis. it feels good when I enter and she remembers part of our conversation from our last session. Thanks Melissa.

MELISSA!!! *praise dance* I had requests and ailments and homegirl listened to all of them! It was quick, painless, perfect and she was funny. I almost forgot I was getting hair ripped off my privates while we were talking. I booked another wax with her because she was awesome!

Went in to see crystal today, it was my first time (at EWC not Brazilian waxes). I came in throughly expecting pain, I mean there’s no way getting hair pulled out of your whoo hah could be painless. But I was pleasantly surprised that it was nearly painful! Crystal is really awesome did a great job and made me feel super comfortable, she shared some good tips too. I will definitely be back

What a great find! I saw Jennifer for a Brazilian, and while I’m no newbie to the process, I’d recommend her to anyone feeling nervous or worried! She was so awesome — explaining the process and the super cool proprietary wax they use, and really friendly and wonderful to boot. The facility was clean and well lit, and everyone was really welcoming and helpful. There is a bit of a push for products and memberships, but to be entirely honest, I didn’t feel like it was overly aggressive or pushy. They explained it, then asked about it once more as I checked out. I think that’s reasonable for spa services.
I can’t overemphasize the magic of the wax, either. It’s this weird pliable hard wax, which Jennifer explained stays flexible even when it has set. I’ve been going to a friend of mine for a long time (I like to think or friendship is an incentive for not hurting me!), and she is really talented, but I’ve never experienced this painless an experience with Brazilian waxing. (Reality check: it is still ripping hairs out of your hoo-​ha, which is not the most fun you’ll have with your pants off, but it’s MILES better than strip wax!) A really awesome service, delivered by excellent and professional aestheticians. I’ll be back for sure!

My first Brazilian was strip wax and I screamed bloody murder for 30 mins straight. My second Brazilian (years later) was European wax with Melissa and I giggled for 10 mins straight. My third Brazilian was 6 weeks later with Melissa and painless for 5 minutes straight. If anyone is going through pain and anxiety with your waxes, let this be your saving grace. Book your appointment today!

The girls here are phenomenal! I try to recommend it to all my friends whatever wax they need. If you use to get strip wax you have got to try this place! The hard wax they use doesn’t compare, much less painful and more time efficient!

Just had the best experience with Karah for a Brazilian wax. I’ve been to a few other places and was never fully satisfied with the results. Karah killed it! She was so personable and made my experience pain free! Yes I said it. Pain free. And trust me I’m a big baby! I booked my next 6 appointments with her before I left… You will not be disappointed

The first time I visited the European Wax Center I got an eyebrow wax and the esthetician made my brow bleed.
The second time I visited I was a walk in and waited in the lobby for 20 minutes while different people with reservations were being seen. There was no communication on wait time. Then, while I was waiting, an esthetician came out and was complaining to the front desk associate about a client.
It’s my own fault for giving this place a second chance. But after two negative experiences and then combined with pushy sales tactics? No thanks.

I love this place. Brazilians are quick and painless. New members get half off brazilians. Unilocal also had an offer to unlock when i checked in for a free wax, it didnt say whether this included Brazilians but the front desk clerk charged me the half off stating the free waxes are for smaller areas of the body which is understandable. I’m not complaining, I got a $ 23 quick and easy Brazilian with a very knowledgeable worker. She explained everything she was doing, using and all about exfoliating. She seemed very knowledgeable about the product and even showed me how the exfoliant worked. That being said, the workers here are very heavy on selling.