FedEx Office Print & Ship Center

Looked severely understaffed with only 1 employee working when I came in during my precious lunch break. Sorry those of us on the clock don’t have a half hour to just stand in line. Gotta have time to eat and beat the traffic too. On the positive side, store looked clean and well maintained with plenty of mailing supplies to purchase. Will most likely go with another location next time that can tend to my mailing needs quicker.

Awesome clean and organized shipping center. The best part: The clerk helped me pack everything for free and wrote my shipping labels for me!

The other Unilocaler that said the Norwood location is so much better, is SO wrong!
The Norwood FedEx is SO understaffed and not well managed. The Dedham location is bigger, and has more employees.
I order products off
. Some items will ship free to a pick up store. FedEx stores (like this one, as well as Norwood & Needham) are options on the menu. So normally I will switch off and ship one to here, one to Norwood, one to Needham, etc, etc. I’m done with Norwood, and now down to Dedham and Needham. Needham is fine, yet the Dedham (this location) Fed Ex is better because I can be in and out within 2 minutes (LITERALLY!). It took me over 10 minutes at the Norwood location, and they had one person working! GOo thing I got there when I did, because 5 people were behind me when I left. Not good customer service.
Skip them, and ship your packages to or from the Dedham Fed Ex.
Also: (this may be very helpful for people new-​to-​the-​area)
How to get into this place (I know it’s set up SUPER weird!)
From Providence Highway (going towards VFW Pkwy in W Roxbury, coming from Legacy Place, Costco, Westwood areas)
– Once past Staples (on the right), stay straight on Providence Highway (do not take Forest Hills Exit)
– Turn right past traffic light at the sign reading «DEDHAM MALL ENTRANCE»
– Stay on the curvy road.
– Turn right directly past the end of the Bob’s Furniture Building
– Park.
From Washington Street (going towards Dedham Center, Legacy Place, Westwood, coming from Roslindale /​West Roxbury)
– Turn right directly past the Midway Restaurant
– Merge left into the FedEx Parking lot
– Park.
From VFW Parkway /​Providence Highway (coming from West Roxbury, Chestnut Hill, going towards Dedham, Westwood)
– Turn left at 1^st traffic light (at UNO’s Chicago Grill) past the Entering Dedham sign.
– At the 4-​Way STOP, turn right towards DSW Shoe Warehouse.
– At the next 4-​Way STOP, stay straight
– Continue straight behind Lowe’s Home Improvement
– Turn left, to go directly behind the Bob’s Furniture Building.
– Park.

This is the worst place ever! I went in looking to see if they could make me some presentation folders for a conference I was attending. They said they would have to get a quote and get back to me by the end of the day because the person doing the quotes was not in until 1pm. I said OK. The next day didn’t hear anything. Called and the woman said once again it would be done by the end of the day. The next day, still nothing. Therefore I called once more. Some kid names Hersian answered and he said that he knew nothing about what I was asking and the manager, Mckayla, would be in at 2pm to address this. Mckayla was also the woman I had been talking to the last two days where nothing was happening. I asked him if she was usually the once doing the quotes and he said he had only been there for THREE MONTHS and didn’t know those types of things. I am sorry but THREE MONTHS is a LONG time to be working somewhere and not knowing how things work. Mckayla is not a very good manager or helping customers. I then called the Norwood FedEx office to see how they worked and the woman said to come in at 9:30am and her manager would be in and could give me a quote ON THE SPOT!!! Now that’s service. I will never go to the Dedham location ever again. Even though Norwood is farther away its so much better.

I went to this location to send something for someone staying at a hotel. The woman that helped me was so helpful — I was really impressed. I went with a preschooler and she was not annoyed by him at all. She knew exactly how to help me complete the process in a streamlined way. 5 stars.