Boca Java Gourmet Coffee and Tea

Boca Java has great, fresh coffee.
Boca Java has horrible customer service

Evidently, a $ 7.95 reshipping charge is preferable to losing a customer, per the Vice President. A recent order was shipped to an address, saved some how in their website that was over 5 years old. Even though, many orders have been shipped to the correct address since then. Obviously, I did not receive my order. When I inquired, the pleasant customer service agent refused to credit my credit card, SAID pay for reshipping or take a 70% store credit. BEWARE, their poor website did not verify the address on the credit card with the shipping address. MAJOR SECURITY FLAW. I guess the VP doesn’t get customer service or website security as there are plenty of other options, Gevalia for one.

Horrible and hard to understand order options via website. Coffee was overwhelmingly mediocre. Customer service is ok, nice enough, but not very helpful when attempting to make changes.

The coffe beans are really good, it is worth ordering a few kinds to find the one you like, however the automated/​subscription delivery is a huge hassle. I found their coffee several years ago and tried to keep up with their scheduled shipments, but just could not drink that much coffee by myself, so I would cancel my subscription everytime my cupboard was full of coffee (no longer fresh if you store it for months). And for a few years I would do that about twice a year, then they started changing some of their formulas on a flavored coffee that I used to love and I just wasn’t satisfied with the new milder pumpkin spice style coffee as i was with the older one. They had a really good pumpkin spice coffee years ago before it became so popular that you could find it everywhere, and their old blend of spices was far superior to any that I have found elsewhere. Therefore every once in a while I browse their site and try to decide if paying extra so that they won’t ship automatically is worth the «Light Up Olas» and «Double Dark» coffee beans that were still very very good last time I ordered about two years ago. If you like recieving your coffee on a prearranged schedule and you can live with their intervals, then their non-​flavored coffee beans always taste much better to me than what I can buy at the gourmet style coffee and tea shops around here.

THIS PLACE IS A SCAM!!! I ordered a 20 pack sampler to try out their coffee and their service said it would be delivered in 3 – 5 days. WRONG. It has been TWO WEEKS and I have recieved NOTHING. I called their customer service line, left messages, opened customer service tickets, left a message on their facebook. NOTHINGGGGGGG. WHERE THE F IS MY COFFEE/​MONEY? SCAMMMMMMMMM

I received a bag of Boca Java coffee at a local South Florida event. I brought home the bag, grinded up the beans, put the coffee in my La Pavoni Espresso Machine and pulled my shot. I enjoyed the coffee, it was bold and flavorful.

Spams incessantly to pimp their coffee via «affiliates» so they can try and claim lack of responsibility.
’nuff said.

I joined the Boca java «connisseur club» about a year ago.
They have a wide variety of coffee and teas available, and some that I really enjoy. The best part is they do not roast the coffee until it is ordered. It is not sitting somewhere waiting for you to order it. It was roasted just before it was delivered.
They have some of the best loose leaf teas I’ve found via internet shopping. I love them.
I have somewhat of a store of things, the coffee consumption in my home changed earlier this year, so I cancelled my membership.
I wanted to simply place it on hold, but they failed me for the first time here. Despite repeatedly going through the steps via the website and customer service… they kept trying to bill my card each month and send me more coffe and tea. So, in frustration, I escalated my last call up the tree to a manager and had my account cancelled.
I still shop there… just not as a monthly club member. I’ve also sent for gifts all across the country and never been dissapointed with the results (always shipped on time, delivered on time, recipients liked the products, etc)