CubeSmart Self Storage

Shelley was so helpful and efficient throughout the paper work and move in process. Thanks for making a stressful task easier than I could have imagined.

I have nothing but great things to say about the Hillsboro blvd location. Shelly has been nothing but gracious and has gone above and beyond what she has needed to do. This is my first storage experience and based on my experience would rent from her again. Great location off of 95 & Hillsboro blvd. thank you to Shelly and staff.

Staff really worked hard to help with my needs. I really felt like they were there to help customers and not to punch a time clock. Great customer service.

I would rate this place a ZERO if I could!
Horrible storage facility with THE WORST most UNPROFFESSIONAL, RUDE, OBNOXIOUS manager named Shelly!!!
She has the nastiest attitude, does not value the paying customers or the safety & care of their belongings, refuses to take payments, lies in your face, and when caught in the lies will backtrack & hang up the phone;leaves the office early on a regular basis (you’ll never get an answer close to 6 pm.) & not to mention Cubesmart stacks the late fees (charge 2 late fees in one month) and push you into auction status, with an «auction fee» of $ 120 DOLLARS!!! (They need a class action lawsuit– many class action lawsuits were won around the country for this exact reason– stacked late fees per month and forcing customers into auction status!!)
Oh, also, after 2 months after you move in, they will raise the rent on you. Not by a couple of dollars, but by close to $ 30!!! Also their units are smaller than what they advertise (so say a 10X10 is not ACTUALLY that size if you were to measure it .). Something else to consider is the fact that this facility is EXTREMELY dirty!!! Tons of dust all around, bugs, cockroaches AND TERMITES!!! Their ceilings are made from plywood painted white to look like sheetrock, but they’re actually plywood full of termites!!!
This has been the WORST experience EVER w a storage facility & its management. They will abuse you with their fees, rent increases etc and not value your business or be helpful in any way.
DO NOT RENT W CUBESMART & DO NOT GIVE YOUR MONEY TO THESE UNGRATEFUL THIEVES!!!

I was moving all my stuff out of the storage unit which was on the second floor so I used the freight elevator. I loaded everything on it and pressed the button to send it downstairs (it’s only used for your stuff. Not for passengers). Only it didn’t get downstairs. It got stuck. Now I know this stuff happens and it wasn’t a big deal but when I got the lady to help me she seemed like she couldn’t be bothered and made it seem like it was all my fault (we eventually found out it was indeed my fault. The process of locking the doors and buttons to press were quite confusing but that’s still no way to treat a costumer). That pissed me off. Another lady came to help and she seemed much more cooperative and helpful, willing to make an effort to try and resolve the situation. Obviously the problem was eventually resolved and I got my stuff out the next day. Not the greatest costumer service. If you’re in need of help and they can’t fix it from their cushy office, ya might get some flack. Also when I first contacted them to get a quote I was told around 65 bucks a month but when I went there to rent a spot I was told the first month was 115 bucks. They make you buy one of their locks, they make you buy insurance which is an extra 15 bucks a month and a few other sign up charges. So in the end I was paying 78 bucks a month. Not what I was expecting. Other than all of that the facility was just what you’d expect. A normal climate controlled storage unit.

Been using this facility for almost 3 years now. Very clean, nice helpful staff, convenient hours, great prices. Also excepts my ups deliveries! Highly recommend!

Is there an option for ZERO STARS?
The manager of this place, Shelly is pretty much a nasty woman. She is real nice when selling something, but after that forget about it. She told us we needed to let her know before throwing something in the dumpster to «approve it». Excuse me, I am a PAYING customer that is paying YOUR SALARY. If the dumpster is not big enough for a normal amount of trash and cleaning of a storage unit, maybe you should address that with upper management to prevent a problem with your PAYING customers.
Next, do not approach me and tell me that we filled up the dumpster and you told us to get you before throwing anything in. Do NOT tell a PAYING customer that you have to go to the bank and to wait on you to get back to throw stuff away. I DO NOT OPERATE ON YOUR TIME CLOCK. Certainly do not get an attitude with me because I did not have time to wait on you to get back. I have things to do each day and they don’t involve waiting a second on you.
Finally, when we asked you if you could come take a look at our box to see if it would fit in the smallest space you have, dont tell us that your battery is almost dead in the golf cart. Do your two feet/​legs not allow you to walk a small distance or are you just LAZY? You are a rude woman who does not need to be working with animals, much less the public.
Cubesmart: I am not disrespecting people who have extra weight or are older, but you should probably make sure your people you employ can walk the grounds if need be. Hire people with sales skills AND actual customer service skills. This is completely unacceptable and I have wasted $ 850 on piss poor customer service.
Final note: Take the «$ 19 transfer fee» to another smaller unit and stick it up your asses.

David was good with providing service and honoring the rates I located online. This location is super clean, and very convenient. Facilites seem relatively new and is close to Target, and Home Depot 2 good stores I often use when moving and storing.

Great service, air-​conditioned unit & easy access.
The staff rocks! :)