Suddath Relocation Systems

We had sold our furnished rental town home in Ft. Lauderdale, FL, and I needed to move ¹⁄₃ of the furniture to VA and ²⁄₃ to CA, with variable services at each destination. From the very beginning it was all about their procedures and the way they do things, with hardly a pause to hear the details of my needs. Because I live in Virginia, and no one is at the home in Ft. Lauderdale, I asked to get a rough estimate based on assumed weights destined for each location. I told them that I would arrange for a realtor to show them the home, if I chose them based on their preliminary quotes. They refused to give me any quote whatsoever until they had physically inspected the premises. They claimed this «was for my protection, as well as theirs.» Other companies are bending over backwards to earn my business. This company acted as though they would be doing me a favor, and only if I conformed to their rigid template for doing business. If I could give them zero stars, I would!

A great team of people to work with. Mr. Tony de la Torre and Bonnie, my coordinator are professional and everything was packed thoughtfully and arrived safe and sound. This is my second time using them to move and I as very happy the first time, as well.

The movers were careful, reliable, friendly, and methodical. I used them for two separate moves in the past month and both teams were great to work with! Had a couple hiccups in the planning stage but all were handled professionally. Not only would I recommend them to others, I will go to them the next time I need movers again.

They came on time, assisted with getting me boxes pre-​move and delivered when they said they would. Hate moving but they made it easier.

My husband was in the Army for over 32 years and during those years we moved 16 times so I consider myself an expert at moving.
I have to say, Suddath went above and beyond any expectations I had. From start to finish, they were helpful and professional. The move coordinator, Bonnie, was very pleasant and accommodating. And I can’t say enough kind words about our driver, Alex. After everything was packed, he even came back the next day and helped my husband load the stuff we weren’t moving into another truck! I can say with certainty, Suddath has provided us with the best move ever.
If you need someone to help you make your move, you would be silly to consider anyone other than Suddath!

These guys were amazing. Kelly and Rick did everything possible to make our move across the country smooth and painless. They even were able to help find an important doc I packed away. They searched the container and overnighted the doc to save the day. Awesome job.

We moved from a 1 story to a 2 story and the crew from Suddeth did it with ease. Within hours we were all settled in our new house.
So nice to have a professional team show up with a smile and get the job DONE.
Thank you Suddeth

Utilized Suddath to move to the South FL area. It was so nice to be able to sit back and just point to where I wanted everything. Our Crew Leader was Dan Clarke. His helpers were Patrick and Dave. They arrived on time, worked quickly and listened to our needs. The unpacked everything for us and removed all of the trash. Our entire house was delivered in the span of a few short hours. Happy to work with this crew again.

We’re a military family & used Suddath before for cross country moves. They have always been excellent! This past October they moved Mom from S. Florida to Seattle and provided fantastic service once again. Everything went like clockwork — from packing, moving and delivering. I think we had their best driver who kept us informed through the office and delivered within the schedule time. Honestly I wouldn’t feel comfortable recommending anyone else for a long distance move.

A phenomenal company that handled a very extensive move of my offices that we had been in for 12 + years. They made the entire process extremely easy for myself and my staff. They broke up the move to accommodate our need to continue working throughout, moved everything from artwork to our entire computer systems and network and never missed a beat. I would highly recommend this company to anyone that is moving their offices or their home.

Moved from Ft Lauderdale to Greensboro NC. Initially the service was amazing! Eager to please. Punctual. Great packing & loading crew, clean & polite. Even delivery was quick and timely. HOWEVER — the damage that was done to our belongings was inexcusable! There was no TLC in the way our belongings were handled! When they opened the bag of the moving truck I saw how hap-​hazard the boxes & furniture was placed inside. I gasped, but hoped for the best. Crushed boxes, damaged contents. Lost the charger for my vacuum. Then the claims process was nothing to brag about. We have made MANY cross country moves over the decades THIS was the worst experience.

I have had a awful experience with the claims department.

DO NOT USE THIS MOVER!!! Horrible! The Florida end of this move was atrocious… and that’s where the company is located. I used United out of Chicago when I moved from Champaign to Florida several years ago and all went well. What was damaged was covered by insurance– no issues. The packers provided on the front end are crucial to the move. If it isn’t packed and handled properly– which mine was NOT… it cannot possibly make it through the move undamaged. The first pair of movers (they really needed 3 men but provided 2… that I sincerely feel they picked up off the street and likely offered a minimal wage and free dinner) literally threw things in the truck– I had to give items away to neighbors because they ran out of room in the truck… the movers who were to pick up the load the next morning at the warehouse in Deerfield Beach… and who were awesome… had to unload the truck and said that they were appalled when they arrived. They ultimately fit the entire truckload into a little over half of their same size truck… proving that the first 2 loaders had no clue what they were doing! I ended up with damaged items but felt okay because I had paid for the full coverage insurance. Moving into a high rise in Chicago with ½ the square footage from which I had moved (single family home with attached garage) meant pitching some things that were not important. I told the movers to just pitch some of the broken furniture because we moved in during torrential downpours and flooding (we actually moved out of Florida under the same conditions). Big Mistake– I should have taken photos of everything… but I had nowhere to store it. I decided to only submit a claim for the damaged original piece of art– a pastel valued at $ 4500.00. Everyone involved in the claim process seemed to agree that it was a small price to pay for such abusive handling of a fine piece of art. I only submitted the claim for re-​matting. The actual pastel had become slightly detached on one side and crooked and the chalk from the pastel had been scattered onto the white matting– a result of very rough handling. It was not damaged on my move down 2 years prior because it was packed and handled properly. I researched framing places and found a highly recommended framing service to re-​mat and repair for approximately $ 450.00– a steal! They declined the claim because they blamed it on age of the piece. I’ve spoken with the original framing company and they disagreed with Suddath’s evaluation. I paid more than that for the full coverage insurance because I was told that it would cover everything… I’ve also always purchased that same insurance and have never had a problem… but I also never dealt with anyone like this company! And I incurred other damage that they did to a nightstand, TV stand, Bose Radio, 4000PT Stairmaster, smashed dishes– I was also missing some free weights which have never been found– None of the aforementioned were submitted on a claim. At the time, I was only concerned with the art… and thought that my being more than fair and understanding would be the Right thing to do. I learned another BIG lesson… the golden rule applies to all people and things but moving companies like Suddath! I strongly urge everyone to NOT USE SUDDATH Relocation out of Deerfield Beach, FL. They make promises that they don’t keep– just bad business! I’ve been in sales all my life– I own a business and my father owned a business– have many friends who are business owners– small to very large– we would not be in business if we Operated the Suddath Way! I will do everything in my power to ensure that others don’t fall prey to these unscrupulous people.

WORST MOVING COMPANY EVER!!!
Household goods were packed and crated April 23 and 24^th in Little Rock AR. We were told we would receive them by May 2, 2013 in Abilene TX at the latest. Then we were told on May 3, 2013 a truck broke down. Then they told us May 4^th half of our stuff made it to Abilene and they did not know where the other half was located. May 5^th they told us it should all be in Abilene by May 6^th. May 7^th we were told that it arrived but without any paperwork so they were not able to check it in. Now it is May 8, they are not returning our phone calls, and they are not giving us any information as to where our household good are or when we will be receiving them.

Update: one week after posting this review, on 2÷1÷13 we were contacted by Suddath Relocation, which promised to pick up and redelivery the misdelivered items to their correct destinations. It took over one month, and many complaints, but it seems we have been heard and we’re hopeful the issue will now be resolved.
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Our experience with Suddath turned out to be terrible, I’m sorry to say. In cleaning out our mother’s house in Hollywood, FL„ we had some furniture to go to my home in Virginia, and some to go to my sister in New York. We clearly labeled the furniture for Virginia and New York, and placed different colored stickers for each state.
We clearly instructed the Suddath movers what furniture was to go where. However, two of the crates were misdirected after the items were carried out of the house, with crates ending up in the wrong state. After a month of trying to get Suddath to correct the problem, we were told they would do nothing; they said it must have been our fault for mislabeling the items (false). Why would we label a table bottom for one state and the table top for another? Outrageous!
The paperwork, it turned out, did not indicate what was to go where.
This was not an inexpensive move. For a relatively few pieces of furniture and 20 midsized boxes, to be taken from Florida up to the northeast, we were charged in excess of $ 3000 (after an initial telephone estimate of $ 2000).
This company does not seem to care about customer service or resolving problems, based on our experience.