Patelco Credit Union

I have always given credit unions a good name, but after what we’ve been through with this one, it almost seems easier to finance with a bank. 2 months ago, my girlfriend applied for a loan through patelco, and received a letter stating that she was approved for the loan.
After seeing this, she went to the dealership, purchased the vehicle, and afterwards, went back to the credit union to finalize everything, and get the check to give to the dealership. She was then told that she was not approved. They then made her go through a million hoops to verify income, in which she did, but then found another reason to deny her loan.
After hearing her complaining for 2 months, I decided that I would help her out and go on the loan with her. I spoke with one of the reps, the same one whom she has been dealing with, and asked several important questions, one of which was does it matter if we live at the same address. I am a finance manager for a dealership, so I know that there are different rules for different banks, so I knew this was a good question. I was told that it didnt matter at all.
After submitting my credit along with my girlfriends, I was sent an email that said we were declined. I knew this had to be a mistake as my credit was spotless and hers had no flaws on it, just very new. I called and the rep tried to make up a few different excuses as to why we were declined. one of of which was revolving balances, etc… which once again, I knew was a complete joke. We hung, and she sent me an email stating that it was because we lived at different residences. This was a very frustrating experience, and I will never use this credit union or suggest anyone to it.
I am currently a member at Consumers Credit Union, and this is where I will be staying as they have always treated me right, with my car purchase, as well as my home purchase.

This branch has been awesome to me, always willing to help. Keep it up Patelco.