Time Warner Cable

Wish I could give them 0 stars.
I’ve never had worse customer service. We’ve had internet through them for 5 years because we didn’t have any other option in our area. They were charging us $ 120/​mo for phone and internet and would CONSTANTLY raise our rates. Every time we’d call to complain they’d offer us $ 5 off our bill and tell us we could lower it if we did a package but their TV service is terrible (we tried it once upon a time). They’d respond by raising our rates shortly after giving us a discount so it was a vicious circle — call to complain — get a sales pitch for 30 – 45 mins — after enough time being offered $ 5 off — back to raising our rates again. Mind you we would have been happy paying $ 120/​month if we got decent service — which we did not.
Finally we found another provider in our area that offered high speed internet at ¹⁄₃ the cost so we got it. It took me 45 mins on the phone to request a cancelation and the guy wouldn’t let me cancel — he kept offering me lower rates — lower and lower and lower until he was offering me the highest speed internet for $ 47.99. Okay? I don’t understand when you had me as a customer you didn’t care how dissatisfied I was and you were essentially price gouging me because we didn’t try to cancel before now. Great service Time Warner. I’d love to stay with such a blatantly dishonest company — Not!
So I finally get my internet canceled after arguing with the guy and repeatedly telling him that I don’t want his offers. The next day I take my equipment back to Defiance and they tell me that that’s not all of our equipment that we have an old modem from 5 years ago. haha. No. You collect your equipment or you continuously charge «rental» fees for them. AND I remember that old modem. It broke because it was the crappiest piece of material and we had a technician come out to replace it — and he took the old one! Clearly no one who works for this company can do their job.
I hope everyone thinks twice about getting any sort of service through Time Warner Cable — they don’t care about you as a customer and I’m guessing they don’t care about their employees either because none of them have been trained how to do their job at all.

Terrible customer service. We had an issue with our billing and instead of putting the complaint under the correct category the woman at the desk had no clue what she was doing. I called the customer service number that was on our statement and they were very kind and helpful. Customer service is key in any business and your customers are your paychecks… at least be respectful and try to help. And if you don’t know the answer that’s okay, find someone who does.