Hertz Rent A Car

The representatives at the Sycamore counter are very friendly and courteous — thank you. I had problem with the company as whole. While renting a car, I was asked to give my credit card number in case of damage to the vehicle (standard). In the rental, I was charged a parking violation that I wished to dispute. I cleared up the violation with the parking attendants, but Hertz automatically charged my credit card the «handling» fee. I understand that I assume responsibility for the rental, but they quickly charged my card without notifying me. I called to question the action, and the company’s representative (this rep was not in Sycamore) curtly told me that they would not/​could not take my credit card off of their records. I am severely disappointed that Hertz did not try to help me resolve this issue and while my experience at the Sycamore office was pleasant, I don’t feel this is customer-​oriented company and I will not use them again in the future if it can be helped.

Used a deal I found online and it was worth it. The guys working the desk were very friendly and accommodating. My bf and I could smell smoke in the original car and we just asked if there was a possibility to switch and they did not even hesitate to help us.
The only thing I did not like was that when we went to pick up the car the building was locked. Apparently the person who opened had to run out and pick up another customer or something… I could not be mad though because that is what happens in smaller locations.