PostalAnnex+

They removed my comments but the dude is a jerk. Worst experience with him. he need to remove himself from that place. When back today and he tossed my mail like it was nothing. He’s just the worst talks to you like you are below him. Really he needs to find a job that fits him better. I feel for the lady’s there.

These guys are jerks. I was in the store to buy some padded envelopes for a few shipments with pre-​printed labels. I knocked over a glass ornament that was on their cramped counter and they charged me $ 12 for it. The guy said that they have to charge me for it and he just shrugged his shoulders when I said that they lost a customer. I’ve used this PostalAnnex several times in the past and I just can’t believe that they actually charged me for it. I will never, ever do business with these people again and I am happy to provide them with this review.

The more «fuller» type man, with blondish hair behind the counter, is a very rude and unpleasant man to be around. I pay top dollar for receiving my mail here, nod to be treated like I am a nobody and unappreciated, is unacceptable.
I am considering canceling my services with this Postal Annex, unless this man changes his attitude, or he find another job elsewhere.

Poor customer service has me giving a one-​star rating. The larger built guy behind the counter made the experience not fun at all. He didn’t smile, he must not have had his coffee, and was completely un-​friendly. Not helpful and a disdain for being there. Smile you are working in the Ranch for crying out loud. Aside from that the store was stocked with small gifts, snacks, pens & pencils, greeting cards really too packed for my taste. I will end up calling the store and complaining.

Went to this postal annex because I work in the area, I had 2 important pieces of government mail to send, the young teenager behind the counter seemed to be busy and ignored me but asked the gentleman who came after me for help. I pardoned myself and asked if they had a mailbox, she said yes grabbed my mail and layed it on the counter. I asked her if she could put it in the mail due to the importance of personel information the letters contained, she grabbed them opened a cabinet and threw them in a box. They don’t have a locked area for mail. The manager came out and then looked then walked away, I then asked if there was a post office and she informed me that I should drop them off in the mailbox by Wells Fargo in the shopping center. I gladly grabbed my mail and dropped them off in the very secure mailbox. I do not reccomend this postal annex, the place is small and full of junk, overpriced and EXTREMELY RUDE STAFF!!!

The staff here is so friendly and very helpful. They always take great care of all my shipping needs. Also they always have the cutest little gifts and change them so theres always something new! GOOD JOB LADIES

They always have really friendly customer service. I have had my PO BOX there for 2 years and they always remember my name, which I appreciate.
I think this location is more expensive due to … Wait for it … It’s location! Del Mar is expensive and they likely pay expensive rent. When I feel like saving money, I drop by the Post Office (but that takes a long time usually).

I had a package mailed last week and paid the $ 17 for the tracking # and fed ex has no information on the location of the package. I’m very dissappointed that i had to pay $ 17 in the first place and now fed ex has no record of my package at all and i have to go back to that location to figure out what the issue is and try and get my money back. Will not be using postal annex again.

My wife & I wanted to UPS our daughters car keys to her. We paid for it and was told they would be at our daughters in 2 days, it says exactly that on our Paid Receipt.
While tracking the package, we noticed that it was Not going to make it on time.
We called Postal Annex on Via De La Valle and was told we could not get our money back ($ 49.12).
I asked for, received the owners email address, emailed the owner with Receipt Attached. I received an email saying ‘sorry’… no refund.
Terrible way to run a business. We have proof of delivery date, yet no refund. BAD BUSINESS.

Great servrice… Karen is the most personal lady I have run into… cute store. Always very pleasant to go pick up my mail…

DO NOT GO TO THIS POSTAL ANNEX!!! This place is terrible, I don’t know about other Postal Annexes, they may be great. But I should have looked at this Unilocal review page before going because all the other posts are accurate. The first two times I went I was charged double the USPS cost. Then the woman lied to me about the kind of stamps they had because she was trying to get rid of the ones that weren’t selling. When I said I would get them somewhere else, all the sudden they actually had a bunch more. The third time I went to make copies, the Indian woman changed my total cost 3 times while the copies were being made. She first told me .15 cents per page. Then after copies started, she asked me what the copies were for and I told her my boss. She said: «oh, vell zen she vill pay vatever, I don’t havf to givf you zeh dizcound since your boz iz paying.» Discount? What discount? Then after they were finished, she tacked on all these extra fees that I tried to contest her for, but she held my originals hostage. She was rude to boot, she answered a personal call right in front of me and stopped helping me to leisurely chat. She ended up charging me almost $ 60 bucks. I was so fustrated, I told her I really felt she treated me different after she found out my project was for my boss and I probably won’t be returning. She ignored my comment didn’t make eye contact, no response. I couldn’t believe it. I paid and left, was late for work, because it took so long, and told my boss I would eat the cost because it was my fault for going back. The reason I went was because it is so conveniently located. They are all Indian shysters. If you can avoid, do not shop, send from, make copies, etc. here. The DMV is a more enjoyable and friendly place than this Postal Annex. Go to USPS or ups. :)

I sadly suspect that this location waaay overcharges for delivery services. I was quoted $ 65 to send a small package via overnight delivery to a major US city. No frills, no insurance — just overnight delivery. This package was so small it fit in an envelope! Of course, I declined the service. But wow. I will not return here.
Update 4÷8÷12: WOW this place is just unbelievably bad. Thought I’d give it one more chance since I was in a hurry today (Saturday). Wanted a single, 8−½×11 letter overnighted to a major city on Monday, for Tuesday arrival. Best price? $ 58. For one letter. So, unless Postal Annex is your favorite charity, there is absolutely no reason to go here and give them your money. The letter will go out on Monday via USPS for Tuesday arrival. Price? $ 18. Looks like Postal Annex charges over three times more than the good old Post Office.
Plus I had to wait almost 10 minutes for the single person in the store to finish notarizing a big stack of documents for the person in front of me, without once acknowledging my presence until I asked her if she was going to take much longer. Do not ever go here, ever.

As most of us are, we are in a rush these days and looking for convenience. That being said, I went into the Postal Annex in Del Mar and was charged for the convenience…40% mark-​up on a forst class package and 33% for a USPS priorty mail pack. Whilst I understand that this Owner needs to make a profit in order to pay their expenses, I personally feel that in today’s economic climate a lesser amount of profit on a convenience could be in line. When the Owner was contacted, their attitude was very arrogant and matter of fact.
There are many other businesses that are more conscious of the economic climate and aren’t as profit driven and unconcious as this Owner.

Do not trust them with any really important mail request. I had a box there and had numerous problems including them selling my box twice, so a stranger had access to my mail till I got it straightened out. Recently I had an agreement with them to receive a certified item for me, which they returned to sender and just said oops I guess we forgot.

Postal Annex is a franchise so this may not be an issue with ALL but certainly is for this location. DO NOT PURCHASE a LONG TERM contract here. In the case that you need to re-​locate or cancel your box, they will NOT pro-​rate and refund, even though they can still sell the use of that box AFTER you «vacate». Your purchase is NON-​REFUNDABLE which seems ridiculous considering the the rental of the box after cancellation is still available to the Postal Annex location.
* ALSO… if you have a home based business in an unicorporated area of San Diego, you need not have a business permit BUT the moment you rent a Postal Annex box in DEL MAR (and many other small communties, IE Solana Beach, Encinitas) you are required to acquire a business permit from that city.