Michael Todd’s

I have never dealt with an owner that was so rude¨ unprofessional, unorganized, she has absolutely no customer service skills, Nor is she customer oriented. Beware, I would not bring anything for any alterations or dry cleaning there. I’m actually going to pick up the article of clothing that I was going to have dry cleaned and preserved because they refused my business after I had a rude conversation with the owner. She gave the phone to another employee and I overheard her saying in the background «I’m not dealing with her anymore» all I was trying to do was give them my correct phone number (wrong phone number on ticket) and I was rudely interrupted. Before this time I had brought some clothes to be altered and the day that I was supposed to pick up my articles of clothing, they called and said that they did not fix one of my dresses because they did not have the right thread… this is on the day of pick up!!! with the owners knowledge that I was leaving for California the day after. The alterations themselves are of poor quality, the customer service is way below standard… Never again!!#

DO NOT TRUST THIS DRY-​CLEANER! I have used them exclusively for my dry-​cleaning needs. I had heard some horrid stories about their customer service, but did not listened carefully i guess. Took a shirt there that was relatively new, used it not more than three times. They first could not find the shirt, they kept installing it saying they could not find it. When they finally found it, the shirt came back not only the colors had faded into each other but it had a LARGE tear on it. They said it was an old shirt and it torn because of age. Well, the shirt is not even one year old i said, i have barely enjoyed it. When I asked to speak with the owner, no one would return my phone calls. So I left another voicemail and said the next phone call was going to be from my attorney. Ten minutes later I got a phone call and the manager from Delavan insisted that the tear was because the shirt was old. I tried to explain to her I had just bought the shirt last fall and it was impossible. Then she tried to implied that I must have taken the shirt some where else. I told her no, that shirt had only been taken there before. Since I couldn’t get thru her, then I asked to speak with the owner, her response: THE OWNERS ARE TOO BUSY TO DEAL WITH THIS. I could not believe my ears. I DO NOT RECOMMEND THIS PLACE TO ANYONE. Spend ur money somewhere else.

I’ve used the Walworth location since we moved to the area in the fall. I had no complaint until recently when I picked up a wool skirt I had cleaned. The skirt is relatively new, and this was the first time I had it cleaned. When I picked it up, the hem was gone. I couldn’t even tell where it was. The zipper also now catches and it didn’t before. I was told to take it over to the Delevan location as that is where the seamstress is located. Upon arriving, I was questioned as to why I brought the skirt there (I was told to) and that the owners would have to make a decision about the garment. What other decision could be made except: «We’re sorry and we’ll fix it – and we won’t be charging you anything.» I can’t imagine that there’s anything else that’s acceptable (unless they want to throw in some free cleaning to demonstrate their commitment to customer service). I’m not really that angry that the hem went missing or the zipper is not operating well – that could happen. What blanks the living daylights out of me is that there is NO PROCESS to handling such issues and I was treated as if I screwed up my own garment. Seriously, I have better things to do with my time. I just need the thing to be fixed and it should not even be suggested that I’m responsible for paying for the damage that Michael Todd’s caused. So if you are thinking of going there, you might need to think again…
Also, let me say that the folks at the Walworth location were very kind. I think there’s just a lack of a process of how to handle such issues, as I note above.