ExpressPassport.com

Paid for the 2 business days emergency passport service and got the passport 6 days later, not even on the late date they told me! Missed my pre-​paid trip.
Don’t ever use these people. I received no explanation as to why it didn’t arrive in time. Lousy business practice!

HORRIFIC STAY AWAY AND SAVE YOURSELF FROM WASTING MONEY!
I have used passport expediters before and had great experiences (but that was over 10 years ago!). Over two months ago, I sent my passport to Passport Express, and I honestly can say it was absolutely the WORST EXPERIENCE once could have. If I could give them zero stars I would.
I am a frequent business traveler and as a result of Express Passport’s negligence, I missed two important business trips. From the beginning, customer service was almost non-​existent. Not only did I want to renew my passport, but also correct an error in the spelling of my name. I filled out an application, and was told by them (including the owner) that I would need to fill a different form because I was also correcting the spelling. When I sent the new, requested form, I was told that the State Dept. wanted the original form I filled out, so I resubmitted a newly completed original. This back and forth went on for a few weeks, with me refilling out forms as they went back and forth on which one was the appropriate one to be filed (they had no clue, and I filled out the same form at least 2 — 3x). Finally, it was submitted. After over a month, I was told that the State Dept issued a suspend letter and would need to go to a Passport Acceptance Center and handle myself, but once the PAC stamped the form they would submit the form again. This information was completely inaccurate.
I went to a Passport Acceptance Center (the US Post Office!), provided with the necessary documentation (original birth certificate) and drivers license. They signed off on the application and sent it in themselves! At the PAC they specifically told me (i) they send in the application directly from there (not give it back to me to resubmit via expeditor as Express Passport instructed) and (ii) I did not need the four additional forms of documentation demonstrating I had used my name for the past five years as Express Passport has instructed me to do (nb…you can imagine the time and effort I put in to obtaining those latter documents that I actually did not need).
Then ONE WEEK later, Voila! I had my new passport.
During the entire process, customer support was literally non-​existent. I had sent over 35 emails (I have the copies) and if five of them were answered, that was a lot. This left me to try their customer support line (while busy at work) which was answered by a live person only on a rare occasion (I would call up to 20 times in a row), and when a person answered (including the owner), half the time they were rude. Promises to follow up went unanswered until I was able to «catch» someone in the mood to answer the phone again. No calls had any meaningful effect or result.
I did suggest a refund (or a partial one — as they did exert some effort, although ineffectual), as their service did not culminate in my receiving my passport, I experienced numerous delays, and finally obtained it myself. These emails went unanswered.
I rarely take the time to post feedback, but in this instance, I hope to save people the trouble of paying good money to a company who has zero customer service, takes your money and does not provide the service they promised (which at the end of the day is to get a renewed passport), all while being condescending and rude.
PLEASE STAY AWAY!!!

I have to say Express passport helped me tremendously, I was completely lost filling out my form. Jacob helped me fill my passport renewal form over the phone and got me my passport in 3 business days so I could make my business trip to Europe!
I would suggest asking for Jacob
Thanks again.