I.R.I.S. Inc

Can you give a company zero stars? If so, I would. What a mistake to buy this product. It scans but the software doesn’t work so it is useless. They say that it works with Sage ACT database but it doesn’t. I worked with Sage who was great to work with. They couldn’t help. I tried many calls to IRIS and never got anyone. I tried many emails to IRIS and also no response. I even wrote a letter to the head of the company figuring that might help and once again got no response. Do not buy from this company, you will regret it.

This company is terrible! They won’t answer your emails or phone calls no matter how hard you try. I’ve been trying to return a product within their 30 day «easy returns» «money back guarantee». My 30 days are up on Dec. 5^th, 2014. I’ve been trying to contact them for 3 weeks now and still no results. I’ve called their 800 number countless times with no one on the other line to pick up. I’ve emailed and sent numerous return requests. I just want to return my scanner and get my money back that this company supposedly «guarantees».
Update: 12÷5÷14
I finally got a response on 12÷3÷14 and was able to get instructions on how to return the scanner. I am still unhappy with how hard the «easy return» policy was and I am hoping the returning process won’t be as difficult.

I gave it one star just because the box the scanner was in looked nice. Other than that the IRIS company is a scam over priced products and they don’t work. I ordered one of the handheld scanners not cheap I got it was DOA the resolution button is not functioning. So went to the website expecting a technical support number there was none, how about customer service phone number to return or replace the product but not phone number either for customer support all you do is write a request on the site for someone to contact you back it has been so far 48 hours and nothing no one called me. I will keep everyone updated, but advise don’t buy anything from this company they don’t stand behind their product.

Glitchy business card scanning software that will only allow me to save the .vcf file with the option to export the image grayed out. to make matters worse, no telephone tech support is available; email only. I’m surprised and disappointed that Fujitsu would bundle software from such a fly by night company with their scanners. About to search Google for a better solution.

Not an unusual story. Potentially useful software absolutely crippled by absurd licensing requirements, non-​existent (email only) support, and a phone number that goes unanswered for hours at a time.
I’d live to be able to use the software that I paid several hundred dollars for, but it appears it is not possible.

Nov 19, 2007–
I purchased a Asian language character business card scanner from IRIS for where I work.
Jan 11, 2008–
I have still NOT received the card scanner.
I’ve called their 800 # several times, left voice messages, asking nicely for someone to contact me about this order. NO RESPONSE. I’ve been emailing them, and luckily I got a response to my first email from an employee. He told me the product was backordered and apologized for the inconvenience. Backordered? What, was this particular card scanner on everyone’s holiday gift list? So about every 2 weeks, I email him back, asking about the card scanner, and it is still backordered. It’s been almost 3 MONTHS, people! I emailed him early last week, and haven’t heard back from him. I think he’s ignoring me.
I just called their 800 # again, and no one was answering the customer service #. The automatic phone tree tells me that extension isn’t available and to press 0 for the receptionist. I press 0.
«Sorry, the party you are trying to reach is unavailable. Would you like to try a different extension?»
Even the receptionist isn’t available? WHAT?
HORRIBLE customer service. Of course, they’ve charged me for the product (almost $ 500).
I hate this place.