Classic Mazda of Denton

New Sales: Good
Used sales department: Bad
Initial sales team was nice enough until it came to the numbers of the truck, so they brought in the sales manager who than proceeded to negotiate on my trade in and then give us a 5 minute LECTURE on how things are, in his words:
1. He doesn’t negotiate on the price.
2. If we can’t afford it than the truck may be «too much truck for us.»
3. The price of the truck is «red tagged» and we should know what red-​tag means.
4. We should look at something different if we «can’t afford it.»
5. My truck isn’t worth what I’m asking, although I have had two dealerships offer me what I asked.
6. He never ASKED me how much I was looking to pay for the truck.
He began to attempt to quiz me by using old school objection handling techniques. The conversation felt like we we’re 5 year old kids who had no idea of what we were doing. In effort to make us feel belittled with his comments.
Even though we could have purchased the truck his mannerism made me walk very quickly and quietly. I emailed a concern to their office in an attempt to fix the bad experience, I’ve heard NOTHING, except from the same guy. Who promised to call me back, but never did.

Came here to test drive a CX5. Went inside and one of the car sales man gave us a look as if to ask «what are you doing here.» Apparently we arrived five minutes before closing hour. Which was 6 pm on a Saturday. Between a Mazda CX5 & Suburu Forrester, we were ready to purchase after a test drive. We took our business to Suburu. So thank you Mazda.

In and out with a free wash to boot!

They let me know an honest time it would take. I appreciated that. While I was waiting every single employee greeted me with a smile and a «good morning» or «how are you today?». They also itemized things in order of importance of items I should take care of in the near future. I will definitely be back.

Ryan Rector is the man to see! I’m lucky he was my salesperson. Ryan is knowledgable, patient, thorough, no-​pressure, considerate, an active listener, and helpful throughout the car-​buying process. I went to a few dealerships before this and used to be loyal to Toyota, but my new Mazda 3 has the newest safety and fun features. I’d definitely refer Ryan to friends and family!

Highly recommend!!! The employees here are awesome! Cole, the salesman who helped me, and Zane, the finance guy, hooked me up! I went in about a month ago looking at a 2015 Mazda 3 Touring. Test driving was quick and easy. I went back a week later to try and get the car. I didn’t have enough $ down due to poor credit, but I knew I wanted to get my car from this dealership. Went back a few weeks later with a bigger down payment and Zane worked his magic! Everyone here is very friendly and super laid back. This was my first dealership experience buying a car, but I wasn’t talked into getting anything. Cole gave me a few options and made sure I would get what I was looking for. Not to mention my car is everything I wanted it to be and more!

Had roof racks installed which was done quickly and the job was done great. Our vehicle was handwashed after service which is awesome. The staff was professional and friendly. Facility is well maintained.