Cogburn’s Heating and Air Conditioning

Quick response. Even when I requested weekend service. Thanks Byron and his team.

I called because my AC had gone out. They sent someone right over (so far, so good) and after inspecting the unit, the technician said my compressor had to be replaced, which would cost about $ 2500. Or, they could sell me a whole new Goodman system for $ 4000, installed. A quick Internet check told me that price was far too high for a compressor and that Goodman systems are terrible. I understand that companies have to make a profit, but geez.
Oh, and they charge $ 149 for a service call.

We had service done by this company earlier this year. The first guy who came out gave me an outrageous quote and seemed like he was new. The owner then gave me a more reasonable price so we went ahead with the service. After the service was done (by the first guy) he told me that it ended up costing more than what the owner told me. Paid them and washed our hands of it.
For the past month I have been receiving phone calls from this company about scheduling services with them. They call twice (one right after another) and then sent a text message asking to call the number. The calls are beginning to encroach on harassment.
The only reason I am giving to stars instead of one is because the owner himself is very nice, but the employees are shady and annoying.

If I could give a «0» stars to Cogburn’s, I absolutely would. I called in to have a technician come service one of my rental properties at 5:30PM this week. I kept waiting for a call from my tenant regarding what needed to be done to the A/​C and how much it would cost. I live on the west coast, so when 7PM PT rolled around and I hadn’t heard from them, I started to get concerned. She finally called and notified me that the technician said he was running late but still had not yet arrived.
I promptly pick up the phone and call Cogburn’s to calmly inquire why someone had not yet come to check out the A/​C roughly 3.5 hours past when they were supposed to show up. They tell me they’ll have the technician that was dispatched to my unit call me as soon as he can.
Moments later I receive a call from a lovely man named Charlie. He seemed incoherent, but knowing that it’s early June in Texas, I chalk it up to him being run into the ground with a ton of people calling in about their broken A/​Cs. However, it’s imperative to me with it already reaching 100+ degrees in Texas this weekend that he get to the unit to check it out as soon as possible.
Upon asking why he was running so late for this appointment, because checking out a unit at 9−10PM at night is NOT okay, he replies slowly with, «Well…I got… sidetracked.» With what, Charlie? By the sound of it, you passed on showing up in a timely manner to this unit in order to throw back a few with your buddies.
Charlie can’t find the unit. Charlie finally finds the place some time after 10PM. Charlie then proceeds to slur out at me what he *thinks* is wrong, but he only *thinks* it’s that because his machine told him so and «it don’t never lie.» I then huff and ask how much it will cost and he can’t tell me a thing. I ask him to describe in detail what’s wrong, and he can’t. He sounds drunk and is completely useless. I call his office to ask what’s going on, and they can’t tell me a thing. I then tell them that I do NOT want Charlie dispatched to my unit again, and I report that he seemed drunk.
The office calls me back today and basically regurgitates back to me the drunken hypothesis that Charlie reached the previous evening quoting me anywhere from $ 1500-​$ 4300. Livid at the extreme lack of customer service or professionalism here, I call things off and say I’m going with another A/​C shop in town.
I understand that A/​C Repairmen get hit with a lot of work during these extreme Texas summers, but to show up drunk at 10PM at night to a house where the tenants and their two chidlren are absolutely burning up is completely inexcusable.
Nobody likes calling repairmen because it’s always an inconvenience, but I have never in my life experienced any repair service as unprofessional as what happened yesterday with Cogburn’s. As long as I own property in Denton and have friends that do as well, I will encourage us all to stay away from Cogburn’s Service General. The experience from yesterday was horrendous, and I will never, ever call them again for any type of service. I’d go to A/​C repair school and learn to do it myself before I ever THINK about calling them again.
BE WARNED. GO ELSEWHERE.