Cycle Center of Denton

I’ve been a customer of Cycle Center ever since we moved to Denton a few years ago. The owners are top class and care not only about their customers, but about their community as well. I’ve always found their service department to be honest and fair, and when I had to have an extremely tight turn around on work done to my dual sport bike before heading to Colorado for a week, they were able to overnight parts get me ready for an on time departure. I highly recommend this shop.

I visited Cycle Center of Denton looking for a Polaris crew. After talking to JT for a bit he steered me in the right direction and hooked me up with a sweet 2016 900 crew EPS, and I couldn’t be happier. JT was very knowledgeable and to the point, and didn’t waste my time with a sales pitch. I had a lot of options to choose from, and overall this place had a huge inventory. Would recommend them to anyone looking for someone knowledgeable about Polaris utv’s.

My experience at this place was not very good. I went in here to buy a new Victory Highball. They had one and even made me a decent offer on my trade. My credit was not epic, but not too bad, just in between. I had cash to put down, several thousand from the sale of another bike (they didn’t know it, but I had the cash with me).
The problem was they acted like they didn’t want to sell me anything, even before checking my credit situation. One problem was it was the day before July 4^th. It was almost the end of the day (I think they had an hour left) and they all just wanted to get the hell out of there. Understandable, but if there’s a deal to be made, why not stick around and make the deal happen? A couple of the staff members were very nice, which is worth mentioning, but if they don’t want to sell me anything then what’s the point? I even tried calling them again the next week, but they just couldn’t be bothered to make it happen. They just quit calling me back.
A month later I went to Freedom Powersports and bought the exact same bike from them instead. I rode in with one bike and out with the other. I just rode in on a whim. I thought after my bad experience with Cycle Center, surely this other place can’t help me. It took three hours on a Saturday after all of the banks were closed and they made the deal happen, no problem. The funniest part about this story is Cycle Center has the same bike I looked at back then STILL for sale and discounted a couple of thousand dollars as I write this post. It was the middle of summer then, but now it’s cold and rainy. Hmmm, maybe I should have waited. No, I would never buy anything from them now. I trade bikes every couple of years too. :)

I should have known better. My friend went in there to get his Rekluse clutch serviced and they didn’t know anything about it but said they would look at it for $ 98 and probably order a new one for another $ 300. A competitor serviced it in 20 minutes for $ 60 and also showed him how to do it in the future without having to bring it in.
At any rate, I just needed a tire put on so I thought, how bad could they screw that up? The answer is plenty. My original time estimate of an hour and a half turned into three. On top of that they mounted a directional tire backwards. When I pointed it out they asked if I’m sure and then said they were just going off of the original tire.
For what it’s worth the sales people on the floor were nice. Bikes and merchandise prices were reasonable, but if I can’t get competent techs there’s no point in me ever going back.
Just go to Bates, it’s cheaper and the service is better.

Never again. Charged me$ 160.00 for an oil change that on the phone was $ 60.00. Later they said it was because they had to drop my exhaust. I know they had to because I said they would have to on my Yamaha 1100. That said that the price was right at $ 60.00. They told me the additional charge was for 1 hour labor. They finished the oil change in around 30 minutes. I know this because I can tell time. I saw the Bike sitting off to the side add if they were attempting to hide it for at least another 30 minutes. No problem, I had a nice Boulevard picked out on the Showroom floor that I liked and was going to purchase it the next day after going to my Credit Union. I wouldn’t recommend this place to somebody I didn’t like at this point.

Never go here for an inspection! I just finished building my bike after three weeks of intensive labor. The guy that inspected it ended up wrecking it in the parking lot…
The worst part about it was that instead of coming and telling me what had happened, he instead decided to criticize every feature of my bike and try to not give me a pass in order to hide what he had done. Very very shady…
I have been flipping bikes for three years now and have never had a problem– I am aware of all of the DOT requirements and I met them to the letter. This is the worst experience I have ever had at a motorcycle shop… And by far, the most unprofessional on his part.
I spoke with the manager and we was very nice and offered to replace parts. It is a good gesture, but really… How do you compensate someone for the time and effort on a custom build with custom fabrication that is now broken. I can fix the bike, but I’d recommend finding another inspection place.

I purchased a helmet, to find out later that top vents on it were broken. After somewhat negative response to their customer satisfaction survey, I received a phone call the same day, and a follow up call letting me know that they have ordered the replacement vents.
5-​stars for a prompt resolution!
However, I had to knock one off, due to a defective product that was sold. It shouldn’t be broken when sold, however, in all honesty it was on sale for a great price — more than 50% off.

Wow where to start… I was a firm believer in Cycle Center of Denton. I purchased my motorcycle there, bought an expensive top of the line helmet from them, accessories, any parts I needed, and got all my service done there.
Things were great until my last visit… I went in for new chain and sprockets, an oil change and to get my carburetors synced. First they said they ordered the wrong rear sprocket and Renthal did not make a rear sprocket for my bike (total BS because I found it easily online). So they ordered a crappy one, waited for that (my bike was there the whole time). When that came in they assured me my bike would be ready by X day, it wasn’t, I wasn’t notified until I got dropped off to pick it up that someone else came in that day and so my bike that sat there for 2 weeks didn’t get started.
I called and spoke to Kenny who assured me they strive for customer service… As upset I am at the situation I even am going to go back to them and ask Kenny for a quote on rear tire, and he tells me he will call me «right» back with a quote because I am important to them as a customer… 5 weeks now no contact.
This isn’t the only shop around and they think they are and they do not treat customers the same as they used too… The shop down the street is great and got me a new tire at a great price… I’ll tell you one thing, the hyabusa my wife ok’d me to purchase won’t be from them… The mechanics seem spot on, so they get my 2 stars…

My fiancé and I are absolutely furious at this point. We waited a week for parts when we were told the bike would be out of the shop in a couple days. We had to go out of our way to pick up the bike 2 days late, and the wiring was messed up, and the lights/​blinkers weren’t working My fiancé took the bike back yesterday, and they blamed it all on coincidence, when it was obvious that wires were pulled out. They fixed the lights, but now the heated grips are all messed up, and the wires were pulled out. It’s not worth taking back into the shop, but it is a major inconvenience, and we will not be returning.

Not sure about everyone else, but I checked out these guys through google first bc I was looking for a few local dealers who were selling the 2014 Honda Grom!!! They had it in the color I wanted!!! Made the purchase and they didn’t try to nickel and dime me bc they knew I was a beginner rider!!! Randy helped me with the purchase and paperwork!!! Even threw in a battery charger for my bike!!! Gary helped show me how the grom worked, set up my plates, etc!!! Any questions I had they were more than happy to answer!!! John helped me with my gear purchases!!! I came in looking for a specific helmet and they ordered it no problem!!! To get my bike home, I was going to rent a truck at UHaul, instead they offered to deliver my bike to me the next day!!! FOR FREE!!! And they did!!! These people were beyond helpful and I can’t wait to do business again with my motorcycle upgrades and future gear purchases!!! Thanks guys!!!

Warning! Friendly staff. But that’s about it. No follow through on customer service. Waited a week for parts. Nobody called to let me know they were in. Then I became the bad guy for being upset that they didn’t follow through on customer service. Also staff is bad about not returning calls.

I purchased a 2013 CBR500R with the help of Ricky, one of their sales reps. The man was very cordial, answered all my questions and even educated me on the bike as well (Specs, design improvements, etc). He did an excellent job. When I attempted to purchase parts for my new bike at the part «bar», as to be expected of a fairly new bike, most third party companies did not have parts ready for it.
Now there are three versions of the CBR500 series, all utilizing the same frame, but different styles (Naked ((X)), Streetfighter ((F)), and standard Sportbike (®) look) differentiated by the letter at the end of name.
I have a CBR500R, I specified that as we were looking into a set of frame sliders for my bike. The sales rep found a set from Yoshimura, which turned out to be for the F style and would not be feasibly possible to install on my bike without cutting into the fairings.
Now, I live in Plano and work in Dallas, so it’s a pretty long haul to get to Cycle Center, so I drove back, returned the frame sliders and purchased a seat cowl for my bike. I specified that I wanted it shipped and was willing to pay the extra costs. 3 days later I get an email stating the part at arrived at the shop. It’s safe to assume it was shipped pretty soon afterwards right? I waited 5 days for it to arrive in the mail assuming that their postal carrier picks up all their packages on Friday or something (Giving them the benefit of a doubt). Finally called them on the 6^th day inquiring on the status of my item and it turns out they never shipped it. The sales rep actually forgot to apply the charges, even though we discussed and confirmed it several times during the purchase (He even suggested it after he saw I lived in Plano).
I discussed options with them and was pretty disappointed that they were going to charge me the $ 10 shipping after they messed up. I invested a substantial amount of money with this dealership and they won’t even waive a $ 10 shipping fee for a mistake on their end? These kind of niggardly actions make a customer feel quite unappreciated and dissuades customers from continuing business with patrons. I will most likely look elsewhere for my bike accessory needs.
Aside from those two instances, they store is great looking, excellent inventory, competitive trade prices, and very friendly staff. Ricky called me several times after I purchased the bike simply to inquire about my satisfaction with the bike which was very considerate. The two times I was in there, Carlos (the owner) recognized me as well and asked me about my specific bike purchase.
In closing: Their initial impression is excellent: clean store, friendly and knowledgeable sales reps, and a surplus of inventory. You’d have a hard time not finding a bike.
However they will make you pay for their mistakes and are very unlikely to throw in any gratuitous necessities for your high dollar purchase, no matter the cost.

I want to give a fair review for them, and as background I have bought one motorcycle from them, and attempted to buy a second a couple years later. Overall, I was quite disappointed this time. On the good side, the people are friendly, the business is well laid out and I feel they have a pretty good selection in stock. Also, I felt their sales prices were fair.
On the bad side, the salesman I had this time knew absolutely NOTHING about the bike I was interested in. Friendly, but unfortunately useless (he did ultimately find someone more helpful). Worse, I came for a test ride of a touring bike (arranged it in advance and explained what I wanted to test), and found out (unlike Harley or BMW) that they limit test rides to less than 5 miles and only on their approved course. You WILL NOT be permitted to ride long enough to warm up the bike and will not be permitted to ride it on the highway to assess engine heat, noise, helmet buffeting, etc. For me, those are deal breakers. If you know exactly what bike you want and don’t have any questions and don’t need a test ride, then they are fine.

One of my favorite dealers in the DFW area, lots of different manufacturers and a very good selection of gear.

Best and best priced Honda motorcycle service center. Even on a warm Saturday they’re pretty good about being able to

I purchased a Honda Interceptor a few months ago from
this dealership. Their staff is very friendly and helpful.
Regardless of your riding skill level, you can walk in and
not be intimidated.
I would recommend this to anyone.
Used bike prices were reasonable…

I’ve never walked into this place without someone asking if i have any questions or need help… i like that. Customer service here is pretty darn good. I’ve only felt pressured once on buying a bike, but once i explained id like to wait they backed off. The prices here are not the best, but they do price match. Selection is below par for the people especially for the people who need leather race suits or pants/​pucks/​gauntlet gloves. The only time i was disappointed in them was when i order some alpinestar boots they didn’t have in my size. The day they were supose to come in i went to check on them, but the guy said they couldn’t get that size in. How in the world do you let me order something and then forget to tell me you can’t get the product when you find out!!! I went and ordered them online and had them shipped to my door.