Firestone Complete Auto Care

Go anywhere else but here. Drive away as fast as you can. If your car doesn’t start, run Forest run. The Manager treated me like I was an idiot when his mechanic made the mistake. Ended up giving my money back, but bitched about it the whole time. I feel sorry for the poor schlubs who are getting ripped off daily. I CALLED THE CORPERATE OFFICE TO COMPLAIN AND NEVER GOT A CALL BACK. THEY SUCK, SUCK, SUCK…

Never again!
Last year, i changed engine oil from here. It was so-​so service.
I simply chose here again because it’s close. But I was totally wrong.
I brought a coupon, the register guy refused to take it. But last year, the same coupon with the same car, they took it and made me a deal. But that guy (big) refused to apply it. And he just ignored me throughout. When i asked something else,(with a smile face), he didn’t even give me a look, and answered as if he was angry.
Now i understand when i read these reviews, he’s a racist.
Over priced, terrible service, hurt feeling. why i need to go here again?
Absolutely terrible service!

I have used the Firestone off 288 and the one on University, in Denton. I originally started off at the one off 288, but moved closer to the University store, so started using it. The first few times I went in, I was surprised at the lack of professionalism and at the rude attitude of the employees there. Also, the store seems unkempt. I was used to nice clean store and friendly «hellos» and small conversation at the other store. Not to mention the fact that I felt like I was being heard when it comes to why I am there in the first place. Nonetheless, I have continued to go and use the firestone closer to me out of convenience. I have done a fair amount of business with firestone over the years, at both locations. I walked in to the University store yesterday with a problem with my vehicle. I explained the issues I was having and asked about getting it checked out. The man helping me said his tech was out and had others in front of me and may not get to it until tomorrow. I said that would be fine. I have to have it looked at. We went back to discussing the issue with the car. I informed him again what was happening and what we had done so far to correct it. He told me they would hook it up to diagnostics. I informed him that we had done that through the auto parts store already and everything was checking out fine. (This is the part where I was mistaken. I figured as mechanics and car professionals they might know what could cause the problem, despite what diagnostics were reading.) I told him I didn’t want to pay an exorbitant amount for a diagnostics to be run when 1) it had been done for free already and 2) that it was going to show everything checking out ok. The man whose name I do not recall, told me that if they run that, and nothing comes back and they can’t fix it, they would not charge me for it. I thought fair enough and agreed. My thinking is if it shows something, they’ll fix the problem, done! Good deal. That’s why you go to an auto repair shop. The following day I received a call from them asking a few questions regarding thebissues telling me that they obviouslybdidnt listen to me when I was in there followed by a swift reply that nothing is wrong and its all checked out ok. They never could find anything wrong with it. He then informed me that would be $ 85 and some change. So just to be clear, I asked if he was charging me that amount to tell me nothing’s wrong with the car, to which he said that they ran the diagnostics. As I started to argue with him over the phone about the man the previous day, stating there wouldn’t be a charge if it came back with nothing, he yelled that I had signed saying I would pay. I told him I would be there shortly to discuss it. I went in and immediately asked for a manager. I was angry at the rudeness over the phone. I was angry at the way this transaction was being handled. There were several guys standing at the counter, to which one of them said I’m the manager. I looked at his name tag and saw that his name was Gavin. I called him by name and said I wanted to discuss the charges and tell him what I was told the day before. I never got to because he immediately slammed my key down on the counter and shoved a piece of paper at me asking if this was my signature. I informed him that it most certainly wasn’t. Someone had written my name but it wasn’t my signature. He was raising his voice and I was doing the same right back, only it was going nowhere, he wasnt listening to anything I had to say, only yelling. I decided then that I would carry this above him and complain to the corporate office. I picked up my key and left the store. I will never return there to be treated so disrespectfully, not only as a customer, but a person. I certainly have never been treated so unprofessionally in a business before, and in one that I have been to many times and have spent a fair amount of money at only adds insult to injury.