NTB National Tire & Battery

I called because it was New Year’s Eve and assumed they would close early. I told the man who answered the phone that I needed an oil change and asked how late they were open. He told me they were open until 6 pm. I drove up here just for him to tell me that they are open until 6 but stopped doing oil changes at 4:30. I asked why they didn’t tell me that over the phone and his response was that he could set up an appointment for me at a later date and time. Needless to say, I won’t be bringing my business back here again. Not the first time I’ve had issues with NTB but it will definitely be the last…

make an appointment. The parking lot was empty and was told it was a 3 hour wait. They had been using the wrong oil. I was suppose to be getting 10W40. I asked for the coolant to be filled. It wasn’t done. Cost me another $ 10 to buy from 711 and I had to do it myself. I’ve had issues in the past they messed up my car and then wouldn’t take responsibility for the damages. Kwik Kar Lube and tune next to mall is my new oil place. They have been great so far.

Efficient service but they will overcharge you for parts. Anywhere from 100−150% of what you will pay for the part at a local store then taking it to an independent repair shop. They will tell you they only use high quality parts or they don’t use the supplier you are quoting but don’t be fooled, they’re charging you 2−3x what it actually costs for the part. Do your research, buy the part yourself and find a reputable independent shop to do the labor.

Went in as a walk-​in and walked right back out. They told me because I didn’t have an appointment it would take 1.5 hours to do tire rotation and oil change. However, I could come back that afternoon with an appointment and it should take 1 hour and 15 minutes. So, I asked the staff to clarify how with no appointment and 3 cars ahead of me (none of which were there yet) my wait is 1.5 hours before completion, but if I made an appointment and came back that afternoon my estimate work time is only 15 minutes less. He looked at me and said in a very demeaning tone, «Do you understand that there are 3 people with appts before you and we will have to stop working on your car to service them first, therefore your wait time is longer?»
By only 15 minutes? Hmmmm…
I’m pretty sure he was clueless that he was sending me away, asking me to add an additional 45 minutes to an hour of my time and fuel to return at an «appointment» time that afternoon to spare 15 minutes.
My impression… He didn’t need my business, nor did he care. I arrived at 8:05am and there was only 1 car and 1 person there at that time. They weren’t overwhelmed, but definitely rude!!! I won’t be back!

Can you do 0 stars? Waited 2 hours for a flat repair before the guy told me i should probably take it somewhere else. Seriously? Never again at any NTB.

I took in a vehicle and had send it back 2x times to the bay for services not completed. I used a coupon for an oil change, tire rotation, battery check, and wiper fluid refill.
They finished shortly, however, I had to remind them that the coupon included the tire rotation as well as the other services. They took the vehicle back and from the bay window I saw that they never checked the wiper fluid level or the battery.
After they brought back the vehicle the second time, I had to ask them again for the wiper fluid. The mechanic came out to the front to add the wiper fluid when I noticed he was just pouring in water. At this point I told him it was pointless for him to give me just the water. He mentioned that they were out of the concentrate, which is fine, except for the fact they never mentioned that until I asked why they were just putting water from a dirty can into the vehicle.
At this point I was fed up and to exhausted with their customer service to even bring up the battery check.
The lack of customer service at this location will keep me from returning to this location or recommending them to others.

My boyfriend and I used to go to this car shop. I would not suggest this place for anybody. I went in on a Saturday night to get my car fixed and talked to the manager about them getting it fixed first thing the next morning, they said that it was going to take two hours to fix. Sunday around four hours after they were open. no call. We show up and the guy at the counter was like «uhhh I didn’t know it was supposed to be fixed» first of all they had a paper with everything what was wrong with my car right behind him on the wall. Second of all my car is at the shop. what is it there for again? Needless to say my car never got fixed with them and I am no longer a customer or theirs. I took my car to Just Brakes and they are great they did more then enough and even compared and the price was LESS. I’m definitely going back to Just Brakes.

My wife and I have been to this store 3 times. The first time, I took my truck in for an oil change and it was great.
A couple of months later, my wife had a flat and rather than get the spare out, I took the tire off and drove it over to NTB for a replacement. Once I was there, the manager asked me for a photo ID in order to purchase the tire. When I asked why, he got a crappy tone in his voice and said he wouldn’t sell me a tire without ID because «90% of these are fraud.» I thought it was weird and didn’t like his attitude, so I went next door to Goodyear and bought a tire with identical specs for $ 5 cheaper and no ID required.
The next month, my wife took her car in for an inspection, not remembering it was where I’d had the problem with her tire. The same guy I had a problem with told her it wouldn’t pass inspection because of a crack on the windshield, and that she’d need to get the glass replaced. Texas law specifically states that unless the crack is big enough to catch a wiper blade, it’s legal for inspection, and this was nowhere near that. For the second time, the car was taken to the shop next door where they found no problems, and gave it a sticker.
TBH, it feels like while they’re pretty good at doing oil changes, they really don’t want your business for much of anything else. I used other NTB locations when I lived in Austin, and they were always great, but I’d stay away from the Denton store.

DON’T EVER RELY ON THIS NTB SHOP!
I had to come in twice in order for them to fix what they did wrong the first time. First time I came in, I needed a screw to be replaced because someone stripped my lug. 2 – 3 weeks later, that replaced screw popped out and ended up putting damage on my wheel since it was scrapping as I drove. On top of them fixing the screw, they offered to go ahead and replace my right rear brakes for me since I haven’t done it yet myself. What they ACTUALLY did was steal my newly bought brake and used an old, used brake in place of it. Customer service may seem good but they are shady and its ridiculous how they think they can play around with customers like that. I hope they see this review because I’m extremely disappointed. Its pathetic to rip off customers. Pathetic.

Great customer service, attention to detail and honest folks here. Highly recommend!

A good place to come get your vehicle maintenance worked on, unlike some other places, they know their stuff at NTB

Came back for an oil change (good for your car I guess), and received excellent service yet again!
I mentioned that I had been there once before, appreciated their business, and they gave me ten bucks off my oil change! As a college student who wants to spend that money on beer, it made my day. I’ve told basically everyone I’ve seen since then about the ten dollar discount, and I think I’m the only one who was happy about it…
Thanks NTB :)

They were very personable and talkative but it took them 3 and ½ hours to change two tires. So if you have anything more time consuming then don’t bother.

They fixed my TPMS. The shaking in my steering wheel disappeared as soon as they did so I know for sure they weren’t pulling my leg about fixing it. The tech explained to me what he did, which I appreciated. But if they were more careful in replacing my tires, I wouldn’t have to have gone through such a headache.
My advice: Make sure you ask all applicable questions and do a quick review of your car in the lot and drive it around to make sure things are acting the way they’re supposed to be.
I definitely got lucky because they owned up to their mistake. If they didn’t, it would’ve probably been a bigger headache. All in all, mediocre service. I’m not sure I would come back to this specific location.

Horrible Customer Service, and they outright lied about performing a service. I have used other NTB locations before and been very satisified, so when I needed an oil change and happened to be by this location I decided to give them a try. My low tire pressure light came on earlier that day so I specifically asked them to check the tire pressure and fill to the appropriate level while doing the oil change and tire rotation. The sales guy said that is part of the basic service but he would go ahead and note it. When I picked up my car an hour later the low tire pressure light was still on and I went back inside to ask if they had filled up and checked the tires. They assured me they had and the light sometimes takes a while to reset so I should just drive on it a while. I drove home and the light never went off, so I pulled out my tire pressure gage and checked it myself. The tire pressure was low on all four tires. I immediately got back in the car and drove back to NTB. I told them what had happed and they did take it back and I watched as they actually checked and inflated the tires. They offered no apologies for my inconvenience or not doing what they were supposed to. Now I am left wondering what else didn’t they do that they were supposed to do. I will definitely not be going back there.

This location is one of the few shops with a ground-​level drive-​on ramp for alignments. From time to time they offer discounted prices on alignment packages. I usually go with either a 3-​yr or 5-​yr alignment package. This allows you to have as many alignments as needed.
Quick tip: Get an early appointment (before 9am) during the weekend to avoid the wait.

With all the driving that I’ve been doing, the need for an oil change snuck up faster than expected. At about the same time, I got a coupon for a $ 15.99 oil change from NTB ($ 20 out the door). I called the closest NTB and was told that because of the popularity of the coupon, the wait time was going to be about 2 hours… and it was.
So why am I a fan even with a 2 hour wait? It probably helped that I was expecting the wait and brought my laptop (a couple people left upon hearing about the wait, and I don’t blame them), but mostly because the service was good, the staff was friendly and knowledgeable, the lobby and wait area were clean, and if you know anywhere in town where you can get a $ 20 oil change, please let me know!