On the Road Again

I was polite to them, they were polite to me. Bottom line is they make their living scavenging thru apartment complexes looking for autos with no tags. My son parks in the SAME location for 4 months. They know the car. it is a UNIQUE car. They happen to catch us the day that we switched cars over the weekend and left that tag in mine. Apartment office was closed so he could not get a temp parking pass. 4 hrs later on Monday Morning they snag the car. The same «One of a kind car they see EVERY day that is PARKED in the SAME spot» on their 3 x a drive by. Nothing I can do about it the Tag was not in the car. I get it. I paid the fine.
«I was told we try not to tow cars we recognize.» That is not the truth. They knew the car, they didn’t care. making $ 218.00 to them is better than having a great reputation.
sorry, Denton can do better:

If I could give this place zero stars I would. They do not heed to towers rights. I’ve come upon them as they were beginning to tow my car and had not hooked it up and despite it being my rights he continued to tow it. He offered a «cash only drop fee» (which is illegal– I was unaware at the time) and tried to convince me at the office that they only took cash.
The following week a guest at my apartment complex was towed. Once again the man refused to allow credit card payment, and when I brought up that it violates my rights to not allow other forms of payment he claimed that the atm in the facility was a form of electronic payment and told me I should be lucky he didn’t add on any fees.
The people at this company should be reported as they take advantage of college students who are not aware of their rights and refuse to follow them even when called out.

If I could give this place, 0 stars, I would. I just filed a complaint with the Better Business Bureau for their unethical practices. The driver tried to bribe my friend with «cash only» to release her car though it was not hooked up. It is your RIGHT in the state of Texas to keep your car if it is not fully hooked up. ‘Potter’ was the guy’s name. Don’t trust this company.

$ 218.30 in American dollars for exactly 2.0 miles (I checked). Judging from the one prior review, this seems to be the going rate.
Seems a little steep… Barely legal? Legal? I guess it is when your car is in jail and these guys are your sentencing judge.
I just bailed out my roommate’s car and needless to say, I feel pretty ripped off. Just FYI: if you happen to get towed on a rainy or «inclement weather day (along with a host of other random possible add-​ons),» prepare to fork over an extra 100.00 dollars or more on top of the ridiculous charges.
I reluctantly gave them a second star because the guy behind the counter was polite and –dare I say– friendly. After getting screwed on the financial front, I was honestly expecting more of a prick behind the counter taking my money. He even used his portable battery to jump my friend’s dead battery after I paid the tow fees., free of charge.

Let it be known, this towing service is NOT closed, they are very much so open and stalking cars in lots as a predator would stalk it’s prey. Towing cars even in a matter of 5 minutes, which was the time frame for which my car was left at Scott Brown apartments on Ave. A. I would like to inform everyone that interacting with these employees is a form of abuse, their customer service is poor on such monumental scales that I have no idea how they manage to run a towing service that is state regulated, maybe the state doesn’t take heed to the endless complaints or maybe the towing company simply doesn’t care enough to address the problems.
For $ 218.30 my car was returned to me with a large scratch on the back by the license plate, of which was not there before prior to the towing and which was not noted in the receipt I was given, which took note of all the damages already in place on my (rather old) vehicle. But despite this, I know my car and I know when it has been damaged. So unless you want to be degraded and potentially have your car damaged I suggest you avoid parking anywhere where these vultures are in charge of towing.