Palm Beach Tan

In general, Palm Beach Tan needs to reevaluate their standards. I have yet to read one positive review about the brand.
Sales associates constantly haggle the customer, and quite frankly ruin the guest experience. Aside from being overtly pushy, the associates treat customers as if they’re beneath them; and most lack the maturity to even be in a sales position. Personally, and based on the handful of reviews I’ve read, I don’t think this type of behavior should represent a front desk employee. The sales associates are the first interaction a customer encounters with the brand, and the employees are leaving a very negative impact.
Secondly, the coupons offered online need to state terms and conditions. I recently visited the Palm Beach Tan website and found a coupon good for a months worth of tanning at the price of $ 19.95. However, after visiting the local salon, the total amounted to $ 45. No where on the coupon did it state «start up fees» were required. To prevent confusion and unsatisfied customers, terms and conditions would be helpful.
In summary, the customer service provided by Palm Beach Tan is absolutely atrocious. And because of that, I have taken my membership to Sun Yur Bunz in Denton — which I highly recommend.

The worst. The workers are rude and pushy. The beds don’t even look completely sanitized.

Worst customer service out of any store I’ve been to. very gossipy I had some issues dealing with drama because of the staff who i had never even met before! Sales consultants are very pushy to the point where I almost walked out because they’re pushing so hard… yes the membership is cheap but everything else is a pain in the bum

The people that work here are horrible. You can never go in and expect to have a genuine person at there front desk. The «tanning consultants» are so pushy with sales, its exhausting. I have been a memeber with PBT for quite sometime, because there is no where else nearby. I recieved «tan dollars» for being a member for so long, which is money on your account that can go towards purchases in the salon. however when I wanted to buy a candle with the tan dollars, the guy at the front counter told me it was more of a discount rather than money and that I couldnt use it towards candles, only lotion. NOT TRUE! These tan dollars can be used towards anything except membership fees. But this guy wanted his commision so he cheated the customer. There have also been times where he dosent even acknowledge that a customer is walking through the door because he is too busy talking on the phone. Oh and he dosent bother to put the phone down to check you into a bed… oh well unless you want to buy lotion! There have been times where I have been waiting for the spray tan, and he out another person in there before me, even though I had been waiting for 20 min. Apparently, I wasnt «in line» for the spray tan on there computer. The worst part about it is that I believe he is the manager at this store. What a prick! The beds are nice, sometimes they are not the cleanest, I can see finger prints all over the inside of the bed… gross. And there Versa spray tan booth has been broken for quite sometime. Which is really unfortunate for people that pay $ 90 a month.