Scott Brown Properties

I have lived with Scott Brown for the past two years and just signed on for a third year! The reason being is because they clearly have the best properties in Denton with affordable and convenient locations that a college student such as myself can utilize.
I currently live two blocks from UNT campus which is walking distance from class, this has not only helped me immerse myself in the student body and campus life but also has greatly improved my GPA because it is so close to home.
Nena Coker has been particularly helpful and any issue or problem I have she has completely remedied or found someone who can fix said problem. My former roommate has been living with Scott Brown for going on 4 years now and this is mostly due to Nena. She has always had us, her clients best interests at the forefront of her mind and will most certainly continue to do so.

Scott brown is now I the verge of terrible as far as helpful. I have requested to see 4 places in the past 2 days. By the time I speak to someone, they informed me that 1 of those is already leased. Within hrs of posting. When I ask how that’s possible, no one knows.
Today I had 3 places lined up to view at 4pm. Graham calls to confirm but tells me 2 of those are no longer available. Since yesterday? That’s impossible, since Maggie told me that you can’t see a place without a 24hr notice. I hung up the phone in tears. All he could say is «I’m sorry», even though it was heartfelt, it doesn’t put a roof over our heads. I’m getting screwed.

Stay AWAY from Scott Brown. I can’t say the entire staff is horrible, but they lack appropriate qualifications to be a rental property. When we first went with them to look at their apartments, they showed us a great 1 bed 1 bath that we loved. When we said we’d take it right away, they told us it had already been leased. Then I asked if there were any more with a washer and dryer built in, and they said they had one. When Jonathan King took us there, I was surprised to see there was in fact no washer and dryer. He instead said that they were out of apartments with a washer and dryer included, and this was one with hook ups, and that it was the last one with hook ups as well. My husband and I being in desperate need of a place to move in, and not wanting to use the local laundromat, took it. In the first week we moved we noticed issues, water was leaking from the place above through the light bulb in our utility closet (fixed fairly quickly but still scary), and they had not sufficiently cleaned and replaced all things when we had moved in. The one time we were late on rent, we overpaid because we weren’t sure what the late fees were. When we looked up our account, we found that they had created new late fees to find a way to take our money from us so we wouldn’t have a credit in our account. This issue was fixed, but it took me at least 3 phone calls and visits to get it corrected. Also, our property is a 6 apartment complex near UNT that doesn’t have bike racks, so I had to lock my bike to a tree. One day, I came outside and that tree was gone — so was my bike. This was not a skinny little baby tree. I contacted maintenance about it several times and they never got back to me. Maybe a bike thief really believed cutting down a tree to it’s very bottom was worth it — but it looked like a professional job and there were no remains of the tree, so I doubt it. Finally, I went in person to turn in our 60 day move out notice (earlier than 60 days) and got them to give me a photo copy of it. Over a month later, a guy comes to our door telling us that SBP has asked him to go collect forms from everyone at multiple properties, and that many people told him the same thing as us — they turned theirs in a long time ago. The other day, we found a notice in our mailbox that SBP had contacted the Post Office and told them our property was VACANT and took our names off the mailbox — I am expecting my diploma in the mail this week so that was terrifying, so I have contacted the post office and SBP about this. Finally, they promised us that by November we’d be able to pay rent without a fee online. That has never happened. Stay far, far, far away from them.

I think I’ve been fair with most of my reviews, and I really cannot come up with a single nice thing to say about Scott Brown Properties.
The receptionist is unprofessional. While we were there, she let the phone ring while she talked to a puppy someone brought in. Every time we went to Scott Brown to meet with an agent, she somehow never mentioned to them that we were waiting.
My roommate and I found an apartment (On our own, which I was okay with) and signed a lease. Garret, our leasing agent, didn’t know how much rent or the deposit was and we had to remind him that water was included the price. Now, I do not expect for someone who deals with so many properties to have that kind of information memorized. But I would have felt better if he had reviewed the information while we were waiting in the lobby for 45 minutes instead of having him ask us «How much is rent again?».
We felt relieved after signing our lease because the hunt was over. Oh wait. It wasn’t. Garret called to tell me that he leased us an apartment that was already leased. Apparently the current tenants renewed their lease back in April and somehow, it didn’t make it into the system. This was two weeks before we were supposed to move into the apartment. Garret said «That sucks. I’ll work to find you a new place.»
Katie, the property manager, set us up with Jonathan King. Katie said Jonathan would take care of our every need and find us a place that was even better than the apartment we signed a lease for.
Jonathan King is one of Scott Brown’s senior leasing agent. (Oddly enough, he is also the same Jonathan King who left the 5 star review of Scott Brown — he never mentions he works for them, by the way.) Now it seems that Katie believes Jonathan is one of their best representations of customer service. Some of his shining moments:
— He asked how much money I made and how much I paid in student loans in order to pressure me into a place.
–He did not show us around the apartments at all, but stood in the living room and texted the whole time.
–One of the kitchens was covered in bugs and he attempted to quickly hide them.
–He explained that Scott Brown couldn’t give us a deal on the Centennial Apartments because «the owner is from Saudi Arabia or Iran».
Katie quoted me prices on all three apartments. Jonathan told me we could not have any of the apartments for those rates, and even calls Katie to tell her she was wrong. The property manager didn’t even take the time to discuss rent rates before promising us a price that they couldn’t offer.
Needless to say, we didn’t call them back. They didn’t even refund us our application fees after the mess they created.
Truthfully, I don’t expect that much from a property management company. I just want them to accurately keep their records, be polite when we’re interacting, and do as they promise. Scott Brown provided none of those things. They do not care about you as a customer, let alone as a human being. Take your business and your hard-​earned money elsewhere.

I have had good experiences with Scott Brown Properties every time I have used them. All my friends have also had good runs with them as well. If you take care of where you live and do not abuse it you will get your security deposit back. They are not the only good property management company in Denton however. John Kelsoe Properties and Blake Martin from Martin Eagle Oil Co. are all great at what they do.

I am honestly shocked at the reviews of this company. I have had excellent service with Scott Brown after living at one of their apartments for two years. I would give them a stellar review except for a few instances I’ll describe below.
First off, they are extremely quick to maintenance requests, usually taken care of within a day or two. The apartment I lived in had brand new appliances, nice floors and carpet, and very well-​kept. Within the two years they would come and upgrade the place occasionally. They are very quick to respond to questions through email and phone. I was late on rent one month and instead of charging me the fee, they allow one month fee to be dropped. During my last month, they contacted me at least a day prior to show my apartment and even after I accidently left pots and items in the refrigerator, they gave me my full refund. They constantly have deals to get people to renew, including a free month’s rent or carpet cleaning one year.
Now I had a few issues with them that since they have taken care of but was so bad at the time it’s hard to forget. My complex was completely infested with german roaches. It was so bad that neighbors had moved out even despite monthly treatments. Eventually they took care of the problem but it was so bad we should have received some sort of discounted rent. They were crawling on me in my sleep and got into all my appliances. YUUUUCK! Also, I had a quite lengthy dispute about a pet deposit I refused to pay because I mentioned in the contract that I would tentatively have my cat there (but she ended up stayed elsewhere). They went so far as to threaten eviction until I finally talked to someone in person and they dropped the charge. Ridiculous.
In conclusion, if you work with Scott Brown associates in a nice and respectful manner, they will treat you well. We’re all adults, this ain’t the dorm anymore kids. They care about their properties and if you take care of them, they’ll ensure you have a good experience.

Scott Brown Properties treats college students like CRAP. Looked for a 4 bedroom apartment/​house last summer and got stuck hunting with a guy who obviously hated his job and was in it for the money. The guy loathed showing us houses and rushed us each time we «made him» take us to a new place. There were some nice duplexes that ended up being open for rent, but we took a different duplex that wasn’t leased by Scott Brown.
Glad we never have to deal with them again!

Scott Brown is well known as a crook. During my companies interaction with him, he signed a non-​discloser /​non-​compete and then violated that agreement shortly there after. The situation, ultimately, was not that damaging. However, ethically, he plays dirty pool.