Tommy’s Hi-Tech Auto

I have been looking for a shop to take my car into because I’ve been smelling gasoline inside my vehicle for a few months now. I am always hesitant to take my car into shops because in the past I have been overcharged for services done on my car, but this place is close to my home and I decided to give it a try.
The front desk guy was very helpful and friendly and explained to me, after talking to the mechanic Michael, what they thought the problem might be, and how much it would cost. I decided to leave my car at the shop and let them do what they could do to fix it. After an hour, Michael called me back to tell me that my entire fuel pump needed replacing, and gave me an estimate on the cost for that. I expressed to him that I didn’t have that much money up front and he told me that he was going to go ahead and replace it for me because the problem could potentially be very dangerous and he didn’t want me driving my car with it in that condition. He told me he would work a payment plan out with me and to not worry about the financial part.
The following day, I was able to pick my car up mid-​morning and they worked with me financially to help me afford the cost. Overall, I give my experience here five stars, you could tell that Michael genuinely cared about my safety and didn’t want me driving my car with the fuel pump cracked. I am very impressed and know that I can trust Tommy’s to have my best interest. I very much so recommend!

Great place, awesome people, reasonable oil change. No pressure atmosphere. Called ahead, they were able to fit me in right away. It wasn’t awkward waiting like it usually is. They were having fun in the office and included me in the conversation instead of just ignoring me. I’m definitely coming here again and everyone else should come here for any of their needs. They remember people, give you what you need and make suggestions without up selling every other word. Greatly appreciate their customer service.

Brought my car to Tommy’s Hi Tech repair shop to repair a check engine light today. Tommy replaced the air/​fuel sensor, catalytic converter, and rear O2 sensor for just over $ 1k (my O2 sensor). Got the car home, looked under car to make sure the bottom cover was reinstalled correctly and saw a bolt sticking out from one of the small openings. Put the car on ramps, took off bottom cover, and saw missing bolts in 2 locations where the cat/​exhaust is bolted to the chassis.
Understand people make mistakes, but how hard is it to install and tighten bolts that are easily accessible, staring you in the face?
Took pics and sent email to contact from web page… email bounced back as undeliverable. All the emails are the same regardless of whose name you click. Will call them tomorrow.

super friendly and helpful staff. prompt with repairs. reasonably priced. easy to reach via phone. i’ve had several excellent experiences with them. would recommend to anyone who’s looking for a new car servicer.

My daughter is a UNT student, and making sure she has safe wheels is a top priority. I also recognize that young women can be taken (and taken less than seriously) when dealing solo with automotive repair shops, so even though I’m in Dallas, I’m always just a text away if she runs into a snag. Last week, her 2011 Dodge Challenger started acting up, losing battery power for no apparent reason, and failing to start whenever it wasn’t in the mood. This situation required immediate attention, as she was left stranded twice and had to call AAA for a battery replacement, then a jump — telling us both it wasn’t a bad battery at all but an electrical problem to blame. We had the car taken to Tommy’s, based on great Unilocal reviews, and Trey was my daughter’s service advisor. He explained that electrical problems can be tricky to diagnose; oftentimes it’s a matter of trial and error to find which connection is the culprit causing the drain on the battery. During the process, it was discovered that Dodge had issued a Service Recall Bulletin that described exactly the malfunction happening in my daughter’s car. Trey contacted Dodge about it; they told him it was issued for cars built UNTIL March 2011; our car was built in June 2011, so you guessed it — they would not pay for the repair. He called to let me me know, very disappointed. I told him I would call Dodge myself and see what I could do. After confirming that the entire purpose of service recalls is to repair manufacturing defects, and my daughter’s car clearly had the same defect that was described by the bulletin, my expectation was that Dodge would do the right thing and repair the problem regardless of the fact that her car was built three months after the «expiration» date. After much hemming, hawing, putting me on hold, saying no, more checking with supervisors, I finally got a provisional «we’ll see what we can do» from Dodge customer service — with the proviso that I take my vehicle to a certified Dodge dealership for the repair. Arrrgh. I called Trey back, after all the hours they’d put into diagnosing the problem and talking with manufacturer, and explained what had happened. He was very professional, and said he completely understood, not making me feel even a twinge of guilt. I insisted on paying for all the hours of work they’d put in, but he only charged me the base diagnostics fee since they hadn’t done any actual repair work. This was extremely generous, and unnecessary, but greatly appreciated since we still don’t know what Dodge will decide on reimbursement, and I’ve already spent a fortune on a new battery (that she didn’t need), and other related expenses. Good people, highly recommended, I’d support them with my business without hesitation.

Well, what can I say other than great service again. I had a nagging alarm that just kept going off for no reason. The thing would just go off at work, in the garage, everywhere! Finally after doing some research, I finally mentioned to Tommy’s to check the hood sensor. Sure enough, that was it I hope. As of now, no crazy alarms at random intervals anymore. We’ll see how long this lasts. I’m already looking for another vehicle just in case. Thanks for fixing it Tommy.

Above and Beyond
I took a car I wanted to buy to Tommy’s and they checked the car over very thorough.
They found a major oil leak…
Try didn’t charge me for there time.
So I’m saying Thanks TOMMY’s…
You guys are GREAT!

Best, honest service! Even when I’m frustrated & not so nice, EVERYONE goes above & beyond!

I have owned many cars in many states, from Calif. to Louisiana. This is a top notch Auto repair house. I have left feeling confident, satisfied and I have even made a new friend or two in a couple of the guys I have dealt with. I wanted to wait a while after my two services to write this, to make sure everything was done well and stayed that way. Sure enough, the price, honesty, clear way they explained my options, and timely service were all above par. A great experience all the way around.

I love Tommy’s! I’ve used them since I was in college, so about 10 years, and have always left feeling like I was treated well, the problem was fixed, and I got a fair price. I’ve been through a few cars with them, as well as my husband (including a Honda Civic, Nissan Sentra, Toyota Solara, Toyota Avalon, and a Ford Taurus.) They take you at either the original location on Ft. Worth Drive, or the Toyota/​Honda location right around the corner. They are honest, no-​nonsense type of guys (re: no BULL! They don’t try to fix what isn’t broken.) When we were selling our Sentra, we told them that we were just needing to get done the bare minimum to prep it for sale, and that we didn’t want to put a lot of $$ into it, and they fixed what needed to be done and nothing more. They will even let you observe them hook your car up to the diagnostics computer if you’re check-​engine light is on. That way, you can see first-​hand what codes it produces, and what the average parts and labor should cost. Very honest! Another thing I like about them is that it seems like a family. Most of the guys have been there since I started going there; it’s not some newbie who doesn’t know what he’s doing every time you go in. There are even some pets that will greet you at the door, at the original location, or at least there were before. (I go to the Toyota branch now, so I’m not sure.) Tommy’s wife has even given me a few rides home back in the day! Really can’t say enough about this place! Trust Tommy’s :)