U-Haul Moving & Storage of Denton

Really nice, courteous, clean, organized, and helpful. I had to both drop off and pick up at this location. They helped install and remove a tow dolly, and had my truck in stock eventhough corporate messed up. The person that checked the vehicles out also helped with inspection, which is helpful.

This was an AWEFUL EXPERIENCE.
They were not upfront with the cost when they quoted me rates and then I was surprised with more fees at the end…
dealt with Jason H the manager and he has no idea how to treat customers! Miserable experience do not use these guys if you can help it!
Bad customer service and they lie to get your business.

I’m amazed at how good your service was.
They made my moving experience much more pleasurable by their swift and courteous help

People are nice… Services are affordable… However… It just takes one thing to spoil it for me…
When I got to my loading destination, I realized they didn’t include the furniture pads that I purchased for rent… I had to waste my time and gas to go back and get them… They were nice about giving them to me, but I would have hoped that they would have discounted the pads or just given them for use for free for all the trouble…
Being nice is one thing but customer service shouldn’t stop there…

Could not have had better service.
I rented a 2 wheeled dolly to tow our car. Our motorhome has a 9 pin connector… almost never seen by anyone. Besides that, our pins separate the turn and brake lights. What it all means is that our wiring was pretty incompatible with what most simple trailers use.
They got it all working in no time with a pretty clean install. They custom made an adapter by splitting a 4 way adapter into pieces to connect to the individual pins. Then they wired that into a breakout box so the brake lights, running lights and turns signals ran the dolly correctly. I’d never hesitate to go there again.

I have both returned a rental truck, and rented a storage unit from this U-​Haul location, and as yet, no problems. The service has been acceptably pleasant and equipment adequate. I did get a climate controlled storage unit, and for the first week the temperature guage was reading well into the «red zone,» but in their defense the weather was in the triple digits and my apartment A/​C couldn’t keep up, either.

Rented a 10′ truck to move. Truck was clean and in good condition. Big surprise as this has usually not been the case when I have rented from UHaul in the past.
My problem was obviously not with the equipment then, but rather with the service of the surly rental staff behind the counter. Upon returning the equipment, I was informed that I had used too much gas and that I would need to refill it or be charged in excess of $ 30. The gauge had barely moved, and I had already put a gallon of gas (probably too much) in the truck to avoid this problem. A gallon of gas may not sound like much, but I had gone 5 miles total! It is just over 2 miles from UHaul to my old apartment, quarter mile to my new place, and then just over 2 miles back to UHaul. How much gas could I have used!!!
Since they had my credit card information, and I was tired and hungry from the move, I went and added another 5 gallons to the truck ($ 18), and because this UHaul location is on a one way street, I ended up driving an additional 2 miles… which is an additional $ 1.58 charge.
If you’re in this town, you’re kinda stuck with renting from this location. Just make sure that they accurately record your fuel gauge levels both when picking up equipment and when returning it, and don’t expect friendly or helpful staff (except for the gentleman who greeted me upon returning the truck, he was friendly and helpful in pointing out the nearest gas station).