Vip Fibers

It takes a long time to get your product back, but it is well worth your wait. From the packaging to the quality, everything was stellar! No problems with odor, yarn was soft, just like my pets, and I can’t wait to make my own keepsake. Thank you VIP fibers for a job well done! Judy S. From San Francisco

These guys are in Texas now. Lead time to get yarn back is 5 months.
Yarn from your pet comes back smelling like a Procter and Gamble factory. They use a soap that smells like perfume. When asked about it, they curtly tell you to put it outside and air it out… so far that hasn’t worked.
Don’t use these folks… their cleaning process strips the fur of whatever you loved about your pet. The fur becomes course and the yarn is not soft like the fur from the pet.
Update: It was NOT a SLIGHT smell as stated by the owner. It was a pungent order that anyone who picked up the yarn could smell. They are working with the smell so much, the company doesn’t notice it.
I am surprised in this day and age that they are not using odor-​free and perfume-​free soaps. I left the yarn outside for over two weeks (much longer than directed) and after three months, it still smells like cheap laundry soap.
I did not send it back because the callous staff did not give me the confidence that they could deal with the problem. They also did not send a return label. This was fur from my beloved pet, it is all I have left of her.