A Pet’s Paradise

I love this store. They carry the dog food my poodle eats (Sojo’s) and have even offered to order other flavors for him. The staff is so, so friendly and spoil my little guy when I bring him in there. I definitely recommend it to anyone in the neighborhood.

Tuesday early afternoon. Welcoming smile. I went in to get some poop bags for the dogs I walk and sit for, and that was standard, but what made this trip different from other trips to other shops, is that I was given some free cat treats. I was spending some time looking for a missing cat in the neighborhood and was given some treats to help. This was a super nice gesture and myself, and the owner of the cat (FEETS) really appreciate it. I did though forget the women’s names who helped me, which annoys me, but I am trying to get better at remembering names. I will be in again. — Keith

Always great products and services. They also do random discounts/​promotions on treats and what not so I can spoil our pups.

What a wonderful place! I recently stopped in to ask about bark control collars. They did not have the product I wanted, but suggested another– a pheromone collar to help with anxiety related issues. The woman I spoke to offered lots of information, but gave pressure to purchase anything. I left without buy the collar, wanting to sort out other options, but came back the next day to buy the collar and some treats. Was helped by another helpful staff member! Really nice place, I’ll be sure to return for my furry guy’s other needs.
Also, the pheromone collar has been great so far. Seems to really help keep him calm, and we’ve had no adverse barking lately!

I stopped by A Pet’s Paradise to grab a bag of dog food, and I brought along my über-​shy dog. As soon as we entered the store, a staff member greeted us and when I stated that my dog is shy, she immediately kneeled down, avoided eye contact and offered my pup a dehydrated lamb lung, which apparently is a dog delicacy. Having a shy dog can sometimes be very overwhelming, and it is so refreshing to visit an establishment that not only respects your dog’s boundaries, but also patiently offers treats in an informed way, which only helps my pup get more confident! The staff member asked a few questions about my dog’s history and her anxiety, and then recommended several different products that may assist my pup. I left with a ton of knowledge, and it was awesome to see the staff give me and my dog so much individual attention. Yeah, a bag of food is a tad pricey, and yes, I could order it on Amazon and have it delivered to my door, but will Amazon feed my pup free treats while informing me about products specific to my needs? I’ll happily pay extra for the sincere and genuine customer service! Thanks, A Pet’s Paradise, I’ll see you again soon!

Helpful and kind staff, great selection… but a little pricey. You get what you pay for, though, so the quality is worth it.

Very friendly and knowledgable about different types of food and diets for cats. Went in with some questions about my kitten who has stomach issues and they gave me a ton of advice and some free samples of food that I should try with her. I will definitely go back and always buy food and other supplies from them. Super helpful and kind!

Went in to buy goat’s milk for my dog who seems to be having allergy and digestion issues. Inquired about how to best feed the milk and the cashier was very helpful. Shop is clean and cozy though parking (as always in Cap Hill) was a little tricky.
Will definitely be back.
Update ⁴⁄₁: have been back on multiple occasions to buy goats milk and every time the staff proves to be exceedingly helpful and customer service oriented. Highly recommend.

I used to live three blocks away from A Pets Paradise and I’ve visited a few times. The first time was to actually go inside and see what they carried. I was very impressed with their selection of dog and cat toys, food and accessories. I was searching for a calming collar for my new cat and my roommates existing cat. A Pets Paradise was the only pet shop in the area that actually carried the collar I was looking for. They didn’t have the three pack, but they did have one single collar left which I purchased. The collar worked great in helping the existing cat get used to the stress associated with introducing a new pet into the home.
The only gripe I have about A Pets Paradise is the prices, they’re a wee bit on the expensive side. I get it, the location says everything but that would be the only thing that keeps me from making this pet store my one and only. Other than that, I like coming in here from time to time to check out the store.

Very knowledgeable and helpful staff and a lot of nice healthy food for your adorable fluffy pets. It can be a little pricey but they offer samples.

Love this place. I come in for dog food and there’s always a great selection. The staff is also very nice. Great neigborhood pet store.

Super knowledgeable and friendly. Just moved from Illinois and we most definitely be shopping local. Great selection of healthy food and reasonably priced.

I’ve been here on three different occasions and never had a positive experience. The folks working here seem disgruntled and unhappy. I really want to like this place, and having a smile or positive greeting would make a world of difference, but I think I have finally written them off. There are plenty more options for boutique pet stores with friendly service and lower prices.

Very friendly and helpful staff. Good inventory of healthy cat and dog foods crammed into a small space (though, it does not feel crowded). I really appreciated the owner (?) taking the time to help me figure out the price points of foods (i.e., which food was the best balance of good for my pets and affordable).
Conveniently located for me, with plenty of street parking.

Your pet is part of your family, yes? Well that’s exactly how it feels when you shop here. They treat you like family! Only the best pet products are sold here so don’t expect an enormous selection like the chain pet stores, but you won’t run out of options to spoil your loved one. Every time I’ve inquired about something that they don’t carry in the store I’ve been guaranteed it to be ordered just for me, given my finding it. Also, there return policy is very accommodating. They want you to find what is best for you and your dog, so they’ll make sure you get what you need with certain boundaries, of course. For instance, dog food can be returned if the dog didn’t like it or had a bad reaction to it, but (let be realistic) you can’t return a bag that has been mostly consumed. I won’t shop anywhere else and if I absolutely have to, I would find a store of the same caliber.

Really helpful. Recently came here to see if they had anything for my poor kitty’s tooth area which appeared a little red and inflamed. I wanted to see if anything helped it or if they had a natural pain reliever so I didn’t have to go straight to the vet to get her tooth pulled.
When I asked about what they might have (I had no idea what I was even looking for, but thought they might have an idea), the helpful woman suggested «herbspirin» (the name still makes me giggle). If the name doesn’t speak for itself, it is a natural «aspirin» type pain reliever that’s made out of herbs. The great thing is it actually worked, and the kitty LOVED it– she seriously she eats it like candy. While I was there, the saleswoman suggested trying natural diet food for the rest of the kitties that are overtaking me in my 600 square food apartment. Instead of forcing me to buy a big bag, so gave me three pretty decent size samples of food to try –which the they hated, but it’s my fault for raising such snobs;)

I’m back in the ‘hood and this has become our go-​to store for food for our kitties once again. And I would be remiss if I left out one more detail — the folks at this store offer a frequent buyer card where you buy a certain number of bags of food and you get one for free. That’s pretty awesome considering the foods here are really high quality.
Also, if you have any questions at all about dietary restrictions and foods that meet those requirements all the ladies that work here are incredibly knowledgeable, helpful, and friendly when helping you figure out what will work best for your furry friend.

First of all I try to support local business more than the corporate chains. I have jogged past A Pets Paradise for years. They have been there for about 10 years and there are many reasons why. The owner is very helpful and hands on with her customers/​employees. The staff is VERY VERY helpful and seem to enjoy their jobs. The have the best selection of A+++++ rated dog food.
I have been searching for a runners leash for several mouths. They informed me that they had some on order and promised to call me personally when the shipment arrived. A Pets Paradise kept their promise!!!
I had to call them a week later. The runners leash broke before my first run:(Yesterday I went in (during a jog) to return the item. They promptly gave me a new one (that works perfectly). The staff member was told to call the manufacture right away!!!
That is customer service people! A Pets Paradise will always get my business. And of course-​my dog Diesel will get the best of the best of dog products!

This is a good store.
The employees are very knowledgeable and eager to help. Plus, they carry a fairly large selection of 5 star + dog food at decent prices.
I would come back soon.

I have been buying my natural & raw dog food, treats, etc. (for 3 dogs) monthly since this place opened so I have made many, many trips here over several years.
They have a decent selection of natural foods and used to be one of the only centrally located places to get natural pet supplies and metaphysical goods too if you’re interested.
Sometimes their raw frozen dog food is freezer burned and sometimes not. Sometimes the women inside are nice but most of the time they say nothing, hardly a word. Ok, no problem… I don’t go there to socialize.
When I have needed help if I get the owner she has been nice, but lately I haven’t seen her. (I hope she is on a beach somewhere)
On a side note – they do offer a no-​anesthesia dog/​cat teeth cleaning every few months which has nothing to do with their store but is excellent. It was around $ 135/​each and my dogs teeth were sparkling minutes later and no whimpering-​the mobile vet/​guy is amazing! The set up was a little back room-​ish at first but all turned out well.
However…
The thing that bothers me about this store and why I am giving it a poor review is not the weird smell or knowing that some of the food is not very fresh or that after all my visits most of the women act like they have never seen me before, no, none of that… here is the kicker… they supposedly have a «buy a LOT of bags get ONE free» program but every time I have tried to redeem my points and get a free bag they say «oh not on THAT food anymore» or «I don’t see your card anywhere, guess it’s gone… sorry»…this has happened 5 times. Hmmm… I am losing interest quickly.
Then last week I bought some $ 8.00 treats which my dogs reacted poorly to so I went in to exchange the box for a different flavor (which I have purchased before and dogs loved) and the woman snapped «we do not guarantee treats», wha? meaning they would not switch them for the exact same thing but different flavor and they were not nice or friendly about it. Really? No thank you, there is no reason for shop clerks to be rude. Ever.
They are in a convenient location but I am done. Plus, even Vitamin Cottage now has some of the same natural pet foods at cheaper prices.