A World of Tile

Excellent selection and pricing in comparison to the big box stores, and the service was a million times better. We went in on a Monday night for supplies for a Tuesday-​Friday shower project. We ordered an on-​sale tile and they didn’t have enough stock in-​store to complete our order, but Manager Brandon Fontaine scrambled to get us all the tile we needed from all their other locations by early Wednesday morning to assure that we had everything we needed to complete the job on time. On top of that, they also provided a full refund on all unused supplies, which made the purchasing a lot less stressful. Thank you Brandon and the whole A World of Tile team!

Store had excellent quality tiles, well displayed and very reasonable prices. Service, however made the whole experience a 5 star! The store manager, Brandon recommended a tiler who turned out to be top notch, was a pleasure to work with and was actually reasonably priced as well. The store took back all unused materials, and acted as a project coordinator with the the tiler making life much easier for me! All in all it was a great experience!

Brandon and Ernesto were incredible to work with on our basement project. My wife was working with them by phone while spending part of the summer out of state and they bent over backwards on numerous occasions to make sure we got the correct tile for 3 different projects. They were incredibly flexible, helpful and professional and answered phone call after phone call to make sure we got the best deal. I cannot recommend them enough. Thank you for your patience and help.

I gotta give these guys major props! I went in last week to pick out tile that they had in stock. (BTW — i loved that they had several more modern-​style tiles. And hubby says the quality is way better than what we could get at a big-​box store) We brought a few samples home to test the colors, and BAM, hubby has an accident and ends up in the hospital. A week goes by, and the tile we picked out is no longer in stock. World of Tile has some available down in Colorado Springs, but i’m too tired to drive that far (it’s been a rough week!) and i don’t want to leave hubby (who is heavily medicated) home alone for that long. But our flooded basement really needs a new floor, and the installer is coming on Monday. I must’ve looked really pathetic and upset, because Patrick starts working the phones. While i’m talking to our installer to try to reschedule installation, Patrick comes running out to tell me they have a plan. Brandon will drive down to COS to pick up the tile … ON HIS DAY OFF! Talk about great customer service! 3 hours later, my tile arrived. And installation can happen next week. These guys deserve your business. And yes, i did take a couple cases of beer in for the guys to enjoy this weekend! :)

Brandon and Patrick were incredibly helpful. We had a wonderful experience and ended up with exactly what we needed for a great price.

I went here in search of a hard to find split face stone. They had one I liked so I bought it. I had to drive out to commerce city to another company to pick it up. I over ordred, as you should do with any tile to have extra in case you need it. When I went to return it I was told it was special order??? it was on their shelves and no one had ever told me it was special order.
I later had to order more of this tile and called the place they sent me to pick it up. The other place was half the price.
Just bad customer service. I will never enter their store again, and I do a lot of tile in my remodeling.

I’m on a roll here with Living Social deals. Living Social had a deal for $ 75 to receive $ 150 worth of tile, accessories, supplies etc. We finally went in to redeem the deal about a week before it expired in August.
When we first came in, we weren’t certain which tile we wanted and the associate told us that we cold purchase a tile to take home and they would redeem the deal and we would have the rest of the promotional credit on our account and we could return the tile purchased that date. We purchased two different tiles to take home and decide if this was the perfect tile for our bathrooms .One tile that we did like had just come off sale and the associate offered to honor the sale price, even if we came back in a couple of weeks to purchase the tile.
We came back in two weeks and picked out tiles to purchase with our credit on file. It was an easy purchase and the associate was very helpful. He gave us lots of options and although we purchased tile that day, we did not buy all of the supplies. We went back a couple more times for additional supplies once we were ready to start the project which didn’t happen until late September, early October.
If we decide on any additional tiles, I’m certain we’ll be back. They have lots of sales and discontinued items, so there are deals to be had. Definitely check it out.

And it started out so well!
After several visits and wonderful help from Amber, I never got what I paid for and Ryan, who always seemed to be wandering around the store aimlessly, has now made me very angry!
In short, the tile I ordered was not in stock so Amber had to drive to Junction to pick it up. She returned with the wrong tile! We all make mistakes so I said! Let me take it home to see if the color works. Of course it doesn’t! Darn!
I call, leave a message with Ryan, no return call from Amber! I call a few days later and she is off. I explained the situation and it was like talking to my 8 year old! Unhelpful and 0 customer service skills to boot!
I have since returned everything and will NEVER cross the threshold again!
With all the stresses of life, who needs to deal with rude incompetence from a guy who wasn’t even my sales person and could never reach my sales person! Ughhh!
Phew, I needed to vent!

For some reason for every major home improvement project, we end up here for our tile. For project «Pimp the Pooper» there was no other choice.
Ryan was our helper guy and he was great, he remembered us from a previous visit and set us up with tile, grout and all the floory-​type stuff.
When it was all added up and I was almost on the floor, Ryan gave us discount for being return customers. I picked myself off the floor (which was tiled very nicely, by the way), paid the man and left with our flat rocks.
He also recommended a good handyman, Todd J. Foster. Separate Unilocal to follow.

We went in there on our way to aother tile store. They have a pretty wide selection, however, i am not sure of the quality of all the products. Of all the styles, we only found one that we actually liked and it was discontinued. Ding it.
However, the person that helped us was helpful, maybe we would have had needed a little more alone time.
We got a few samples that have to be returned (some other stores just give them away).