Action Computers Denver

I’ve been going to Action Computers Denver for probably 15 years. They are my go to shop for computer service and parts. Whether it is fixing something I «broke» or building me a custom desktop for my business, they have done it all for me over the years. Professional, quality service and staff for a fair price.

Hands down, the best computer buying experience I have ever had. PERIOD

I don’t even know where to start. I called this store this morning, to verify that they bought used computers. They asked me what kind of processor mine had (Core i7) and what I was looking to get for it. I hauled my full PC, cords, accessories, etc, and they told me they would give me $ 50 for the PC and $ 20 for the 22″ monitor. I paid over $ 1300. The monitors they sell are anywhere from $ 100-​$ 150 and I didn’t see a Dell for any less than $ 500. I had a technician come to my house later in the day and told me not to sell it for less than $ 450. I’m sure this store would have sold it for at least that much if not more. Needless to say, there was no one in the store when I was there. Now I know why. Don’t waste your money here.

my laptop would not connect to the internet. the message said «cannot connect to proxy server». i called office max and they said they could fix it for $ 180. i found action computers and brought my laptop to them. A wonderful young man by the name of
Charles in the service department took care of the problem for me in less than 7 minutes, and he did it for free!

Edit: after my review was posted, I was contacted by Jeff at Action Computer to figure out how to make things right. We negotiated a free replacement battery which I thought was an acceptable way to fix the situation. Jeff was very helpful and professional.
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Original review:
I needed a new computer back in April because my Dell from ’08 was on its way out. I use my computer mostly for photo storage and music storage, surfing the internet and using Skype. The folks in the shop were helpful and courteous and answered every question I had, helping me make my decision to go with refurbished instead of new. Overall the machine I got wasn’t anything special and the battery that came with it was defective, yet not covered under warranty. I really wanted to like Action Computers but I had a frustrating experience and will certainly never be back there.
The details:
I started by purchasing a hp still on windows 7 and was immediately unimpressed. The system worked at about the same speed as my old Dell and wasn’t anything special, so I exchanged it within 30 days an upgraded to a more expensive touchscreen Toshiba on windows 8. Definitely faster and more pleasant to use, but the battery didn’t keep its charge. If it was plugged in the battery %age would remain the same but wouldn’t get higher. The battery reduced when not plugged in, but never got higher when plugged in. I brought it in for warranty covered service and they couldn’t reproduce the problem, they just told me the battery wouldn’t charge past 87% and that batteries aren’t covered under warranty. Annoyed, I took the computer home and googled a fix that involved taking out the battery, unplugging the computer and holding down the power button. After that, the battery would charge fully to 100% (not 87) but the same issue continued to happen. About 2 months later, the computer started freezing immediately after turning it on. After a day of several restarts and no improvement I took it in, also letting them know about the battery workaround. 2 days later they let me know the computer was fine, no freezing and their diagnostics showed no issues with the hardware. Same deal on the battery — a new battery might fix the issues, but they weren’t positive. I understand that irreproducible issues are hard to diagnose but no motion was made to make things easier. A few days later (likely due to my complaining) they said they would order a battery for testing. A 3^rd trip to action computers to find out that yes, the battery originally sold with the computer was garbage but not covered under warranty, but I could have the new battery for $ 110. Again, no effort made to right what I felt like was a wrong– battery didn’t work on purchase, made 3 service calls to figure out the fix and still nothing was done to make the process easier for me. The folks in the service area were patient and kind, but that’s not good enough.

Isaac was on point. Made sure that I was aware of the latest and top merchandise available

Just wanted to post another review on such a great place to get great deals on used computers. Whenever I need or am looking for something I always contact Jeff the manager at this location and he always takes care of whatever I need to purchase. He is prompt, polite and very professional. The guys in Service are always happy to help if I have any
issues at all (which is usually never) I have been going here since 2007 and will continue to patronize this business as long as I can. The evil big stores dont care about customer service at all. How do I rate Action? Scale on 1 – 10? I GIVE THEM 15!!! or as they say on Ebay …
Great seller A++++++++++++++!!!

Purchased used computer from these guys and within a week the battery went dead. They stated that they don’t check batteries which I thought was pretty lame excuse when buying used equipment. Asked if they had a battery and they checked their database said the had one in the store somewhere for $ 89.00. While waiting checked Amazon ordered new battery and it will be delivered tomorrow to my front door for $ 23.00. Found trip to store waste of time.

I wouldn’t even give them one star: I called in to ask about building my own rig and the guy said to come down and talk to their tech people. I drove down there and the sales manager wouldn’t let me talk to the tech guy and I talked to him instead. He knew nothing — absolutely nothing. Then they said I could talk to their tech guy at $ 60 per hour and all I was going to learn was the specs of the different computer parts that you can get on NewEgg or pcpartbuilder. Action Computers is horrible.

Very helpful and courteous. I’ll be more than happy to refer friends to action computers in the future.

Every time I go to Action, no matter what I buy the staff is fantastic. They make sure that the product is right for my use. They may be a little higher than Micro Center, but they treat you as a person, not just as a number. They are locally owned and operated and definitely deserve all the business they can handle.

These guys have helped strengthen my faith in small businesses!
Jeff gave me a call the day after my last review to find out more and see if he could help. As it turns out, one of their newer employees had run the specs on my computer. Jeff reassessed the computer and offered me a price closer to what I expected.
While I was waiting for some performance tests on the CPU, I got a chance to look around a bit more. Their selection of high end laptops hadn’t changed — But, if I were looking for a good all purpose system, they had plenty to choose from at reasonable prices.
Nobody’s perfect and we all make mistakes. The important thing is how you address those mistakes. The folks at Action address them very, very well.

This place has terrific customer service. I’ve bought a laptop and miscellaneous computer supplies from them on a few occasions. They always triple checked to make sure everything was how I wanted it. They really do care about their customers. Highly recommended!

Surprised. They were fast, great price and no surprise charges. They put a hard drive in my Mac for about the price that my local Boulder repair store wanted just to look at my computer. Great service! I will come back.

From 1 star to 5 overnight. Out of sheer personal frustration, I wrote a bad review for Action. I admit this and I am sorry I did it. Daniel Kelly contacted me immediately and told me that they would do what was necessary to make me happy. This is important since the laptop was out of warranty. I should have contacted them first and asked if they would help me, instead of taking up pen so quickly. Daniel made me a happy and satisfied customer who is much more willing to be a repeat consumer. BRAVO to Action for helping me out.

I am really impressed. I just outfitted my new technical business with some really badass and custom computer power! It was a hefty, complicated, HUGE investment and everything had to be built custom to meet some hefty program requirements. It was a two week job and I am really happy.
I would ad a few caveats:
1. For bigger jobs, talk to the highest in command. My first bid was by a lower level employee and when Jeff M saw it he completely rebuilt the system, saying the original would not meet the specs. So talk to Jeff or someone else high up for the big complicated stuff.
2. They are busy. This is a good sign. Phones are ringing and they are going 10 different directions. Don’t expect to chit chat: they don’t have time. They are distracted so this will lead to item 3.
3. It is going to take some time. Expect to be in here about twice as long as you think. Switching out a mouse? That will take 15 – 20 minutes. Checking out today with my new system took ONE WHOLE HOUR. But that said, everything was tested and double checked before I went out the door, and I was given specific set up instructions (which I screwed up of course, and they helped me gently over the phone!)
I was really pleased and think I got a very fair value for my money, and was treated respectfully by very knowledgeable staff. I hope they aren’t sick of me because they are my new IT guys!

Very cool computer shop great deals and employees are very knowledgeable and will help you get a unbeatable deal

Outstanding customer service. We had a dead computer and Nick spent over 2 hours helping us set up our «new» one. Everyone in the store was knowledgeable and friendly. HIGHLY recommend these guys.

Please be aware that I’m not tech savvy. With that said, I love these guys. They seem to always be straightforward with me about my options and they are reasonably priced.
My last service request was to create an external hard drive from the hard drive in my Toshiba laptop that I could no longer access. I dropped it off on Saturday and was told that I would get a call on Monday for pick-​up but, within a couple of hours, they contacted me to let me know they were able to get to it and it was ready and it was under $ 50.

True to Form
Now that’s a parlance I don’t throw around lightly. I only use it to describe special people and happenings. As it turns out, I was lucky enough to encounter both at Action Computers, Inc.
Comelia Snyder helped me through the purchase of a new/​used laptop. The laptop is slightly used, but it’s new to me! I could write an inordinate amount of words to describe her, but I will stick to three descriptors for the sake of being concise. Comelia was friendly, knowledgeable, and even humorous. That’s a trinity you don’t find often in a salesperson.
Aside from Comelia, I think the store itself is wonderful. There are lots of choice computers, laptops, etc. to be found here; and, the prices are alll very reasonable. Do yourself a favor and shop here before you buy new.
You are sure to be pleasantly surprised!