Apria Healthcare

God have mercy on a person sick in bed and have to call Apria’s customer service. Every call the information is different so it take several calls, and never is there a feeling of resolution, plus this is standard. It actually is depressing to call Apria whose customer service is routed to the Philippines. I do not know if it is a matter of language nuances, poor training, no accountability, disregard of the customer, the profit for a out of country call center, (despite many call centers are returning to the US), but it is disturbing that health care concerns are routed out of the US. I have made five calls to get supplies and a sixth call is required. In the meantime I have hillbilly wrapped my tubing with tape. Apria ends their calls by thanking you as the customer for being the best part of their day. How abnormally conceited. Why in the hell don’t Apria try being the best part of their customer’s day instead? Cleary the people who thought up that verbal jingle never called their own customer service line to know what people have to put up with. I do not fault the people who work for Apria. They are likely doing the best they can, and many do a great job. I find blame with the leadership who only get richer
as people get sicker which is why it is somewhat frightening that calling Apria’s customer service to get help borders on begging for oxygen.

Terrible customer service. Will not call back and my health is at risk without a properly working CPAP and humidifier. I have made two attempts this week to have someone call me back to troubleshoot my machine. Without a good night’s rest, I am at health risk and certainly anyone that interacts with me is too.

The worst company of all time. Avoid if possible.

Agree with the previous review. Have been dealing with them since 1994 and I have watched them go down hill ever since they opened the north branch. It took me 3 years to get them to understand that the bi pap that was bought was the same machine that had been rented previously. They kept calling up to get the machine and couldn’t understand that there is only one serial number per machine. The mask that came with the last machine wouldn’t seal so went back to the one before, but couldn’t get them to understand, so have been getting parts from Amazon even though I am paying for them. Now I am supposed to be on oxygen but it has been since January and it is now the end of May and still haven’t heard from them. This is customer service? I stop breathing 40 times an hour so I need a reliable source. I am going to look into another provider but my Dr says good luck. Are they all the same? Wish me luck.

This company must employ more idiots than any other company I have EVER encountered! First, it took me 30 days to get a new Cpap mask. I explained when I ordered the new one that the old one had developed a hole and no longer worked. For someone who has sleep apnea and wakes up avg of 18 times per hour according to my sleep study, a functioning mask is life-​critical! Secondly, when I called to check on it after two weeks, I was told it was in processing, and when I called at three weeks, I was told the same. Finally, after four weeks, I called again, and was told that it was never processed or ordered at all! Third, the mask arrived today, but with no head gear to hold it against my nose! What the heck? Am I supposed to manually hold it on my face all night?!? Biggest bunch of morons EVER! And not my only negative interaction. Tried for 3 days while traveling to GA to get emergency piece; kept getting told it was being approved; never got it! And, once I overpaid, and they refunded me too much, and then reported me to credit agencies. Are you kidding me? AVOID IF YOU CAN!!!