Arhaus Furniture

I purchased the copper top table 1.5 yrs ago (they say it is their top selling table). Over the past 6 months, the finish is hazy in areas. Called support, who finally called me back after I had to harass them for one month, and they said they don’t cover finishes in the warranty. The table looks terrible and I paid a lot of money for it. Arhaus, if you don’t stand behind the products you sell, don’t sell them!

Extremely poor quality furniture (I posted a picture on Unilocal,not sure where it went) and the worst customer service. My beef is not so much with this store but with central customer service. This paint on this table started to peel within a month after I got it — called /​emailed customer service and they never bothered to respond.

Update. it is now ⁸⁄₁₆ and guess what, no coffee table! Spoke to district manager who was apologetic but after all that, still waiting for my furniture. This store is absolute disaster– they have no respect for anyones time– all they care about is making a sale. Still have not gotten a single apology from anyone in the actual store. They done care about customer service, just making money.

Our sectional was scheduled for delivery today and they called this morning from the local warehouse and sent over a picture of a mismatched, (one piece forest green velour and one white, we ordered wheat) wrong material couch. Needless to say we canceled our order!!! Thank you Arhaus for making us wait 14 weeks for NOTHING! You truly do stink at furniture!

The communication and customer service from Arhaus is abysmal. I ordered a chair at the end of April and I was told verbally I would have it in 6 — 8 weeks. The paperwork has a field called «estimated date» which stated ⁶⁄₅. Do not be confused by this estimated date because I have yet to figure out what this date indicates other than the estimated date you will start becoming more and more pissed off. My chair is now leaving Cleveland on ⁶⁄₂₉ and I still have no idea when it will actually be in my family room, which is kinda what I would have liked an estimate on. The litany of excuses and the obvious lies have been rather impressive as well. As others have stated in their reviews — do not do business with Jinny.

ORDER CUSTOM FURNITURE AT YOUR OWN RISK!
We ordered several pieces of furniture in late January 2015 from the Cherry Creek, Denver store. Most pieces arrived on a reasonably timely basis but 2 custom leather chairs which were estimated to arrive in 12 weeks we have now been told to expect in late June. So, if we are lucky we will get our chairs almost 5 MONTHS after ordering them.
Important takeaway – Arhaus does NOT guaranty when their furniture will be delivered and they seem unwilling to provide a refund/​cancel the order even when they fail to timely perform. Even though we like the furniture we received, we plan to avoid them going forward. Note also, our salesperson did try to help, but this appears to be a corporate level/​supply chain issue.
FYI – Still waiting for my chairs as of June 21, 2015.

Long story short, their salesperson promised us something she couldn’t deliver so she could make a $ 10,000 sale and then we were forgotten about.
We told our salesperson (Jenny) that we needed our furniture by June first (we were ordering on April 12^th) for a housewarming party and that would be the only way we would submit an order. She said that wouldn’t be a problem at all and that she would keep us in the loop with the manufacturing status.
I called last week and she said that it wouldn’t even be ready to deliver until the third week of June. Then she proceeded to deny that she ever promised us that the items would be ready on the first.
She also had the nerve to call me after hours from her personal number and scold me for hanging up on her. How unprofessional is that?!
Corporate acknowledged her mess up and refunded a measly $ 500. We however have to pay to move the date of our housewarming party.

I visited the Cherry Creek store, and not one salesperson approached me. They all stood behind the desk and I toured the whole store and not one asked me if I needed help.
Huge big mistake. Ready to buy today!

Even tho we had a disappointing experience in ordering a side table that eventually was discontinued, we purchased the floor sample of this and worked with Jonathan, Assistant Store Manager in Park Meadows in Denver, who is extremely professional and really tries to work these situations out with the customer.
Carolyn Magnuson, Monument, Colorado

What can I say… a lot of the negative reviews are probably accurate. To be fair: we have ALOT of furniture from Arhaus, most of which is 3+ yrs old. Everything has held up very well, and the one piece that cracked was replaced and fixed without issue. We also had an issue with a large mirror, long story short, customer service in Ohio sent me a $ 175 gift card for my troubles without hesitation. I think the quality of the furniture is great.
On to the store’s sales folks. We have NEVER seen the same folks working, I think there is extremely high turnover. Reference the glass door for employee accounts of the company… you’ll learn a ton! At cherry creek it is obvious they care more about the sale than about the customer, very nice and helpful, but man they want the sale. To the extent that some information conveyed may not be true.
On a personal note, we had an issue with the size of an item, and long story short, after MUCH back and forth, the manager did right by us and has kept us as customers. But, in the future I will do business here with caution, know what/​who I am dealing with and will make a very educated decision.
I really wish management and upper management would read and address the negative reviews posted.
Again, pls look up company on the glass door… based on what’s written t may not be a company you wish to support.

one of 2 bookcases came severely damaged and I refused the piece. Waited 4 days without a call from Arhaus. Had to call myself and the salesperson said she’d forward my information onto the call center to get a new piece set up for delivery and I’d get a call within 48 hrs. Seems the store had no idea there was an issue and the questions she asked me seemed to put all responsibility on me… did I call the original sales person, did I ask delivery crew to set up replacement.
I am disappointed in lack of follow up considering how much money I spent on a few pieces. My salesperson never called to check on delivery or if I was satisfied. For as much $$ as they charge for furniture I would expect a higher level of customer service.
We shall see how this is resolved.

Went here a few weeks back for a specific piece of furniture with a specific price point. Decided not to buy. I was excited when I got an email today for 30% off regular priced items. However, when I found that specific piece I was looking at a few weeks ago the price had increased and with the 30% off it was the same price as I originally saw a few weeks ago. Stay classy Arhaus.

Great furniture, great customer service. The downside is that they don’t always have the pieces that they advertise. I was trying to put together a 5 piece office and they seem to only have random pieces of several sets. Good stuff though, as long as they have it:)

Be very careful of Arhaus, they have terrible customer service…
Do not be lured in by the appearance of store, because the sales associates & the manager are all highly ineffective! Placed order over months ago, appears associate didn’t even enter in it correctly in the first place! Now trying to manipulate us into signing new agreement, not gonna happen. Cancelling all orders.
DO YOUR SELF A FAVOR & JUST WALK AWAY-​there are plenty of places that do buisness legitimately, have good customer service & are honest… ARHAUS IS NOT ONE OF THEM!!!

Ordered four dining chairs. The chairs themselves look great and are of great quality. The process of purchasing the chairs from the sales associate in the store was fine. The minute I walked out of the store, my five star experience went right down to a two. Order was delayed multiple times, was given bad excuses for the delay, sales associate was rude when I inquired about the delayed order, was told order could be expedited on my dime, was questioned about my ability to physically lift four 10 lb chairs into my vehicle and when all was said and done, received a call a week later asking if I ever picked up the chairs and how many I picked up. I’ve heard multiple people complain about the delivery process at Arhaus but decided to take a chance. Shame on me! I will never again order anything to be delivered from this store.

I ordered a buffet in September. Got the run around and against my better judgment, ordered it. Here it is the end of November and I still don’t have a buffet. The first two delivery attempts were to deliver furniture with cracks and split wood. I patiently tried to set up the third delivery only to be stood up. So now have a 4^th delivery attempt set up for mid December? Four months and four delivery attempts? The customer service has been horrible and the attempt at an apology was a refund of the delivery charge?
Needless to say, you’d be better off buying somewhere else with better service, better quality furniture and better logistics.

Great little store in Cherry Creek North.
I found some really great pieces, a few pots and vases for my new apartment. The price was great and I loved the mixing and matching the store offers.
The women who rang me up was great, other employees seemed «busy» to help.

We purchased over $ 20,000.00 in furniture from Arhaus and we are very disappointed in the quality. The sofa cushions are flat and button popped off, we were told that «as a courtesy they would replace the cushions but that they were not obligated to do so. The rug we purchase turned into fuss ball and they told us that was «the look.» We are only in this home periodically so the wear is minimal. Very poor quality and customer service

Today I stopped by the Clayton store in Cherry Creek. I should add I’ve spent over $ 1400 at this store in the past and each time, the sales associates have always ignored me and I’d have to approach them and ask for help. Anyhow, this one tops it.
I walked in at around 7 pm and only 2 customers inside with plenty of sales clerks all chatting around the front counter. I told one behind the counter I was interested in purchasing their «high key light lamp» for $ 699 and she said she was busy but would be with me «in ten minutes.» Are you kidding me? I actually responded saying «ten minutes?» and she said, «yes, ten minutes.» I looked at her in disbelief and stated, «fine, I’ll just come back some other time» and she responded, «OK.»
I am a business owner and if I caught any of my employees telling a customer who wanted to spend $ 700, that they would have to wait 10 minutes to purchase it, I would FIRE THEM on the spot. I then called the store and spoke to a male who claimed to be a manager. I told him about this issue and he just said, «I’m sorry» but no mention he would do anything about it. What a bunch of snobs. I was even dressed nice too. How can these guys stay in business. I cannot stand companies that treat customers this way.

Arhaus had a dining table we wanted — the Arvada large table. We ordered it in July and had it delivered after our move in September. Unbeknownst to us the style of the tabletop had changed from a squared edge to a thinner tapered edge. The first tabletop was damaged during shipment. It took one month for a replacement to be delivered. We felt unhappy with the design change and requested the style that we originally ordered and saw in the showroom. After many frustrating calls to customer service they agreed to discount the newer style table 15%. We will return it because it is not to our satisfaction.
This could have been resolved much sooner except that the Cherry Creek store manager, employees, and also the Canton OH office were not aware of the design change. We got the run around for several months — our calls were not returned, and we started to get collection calls from Arhaus’ bank Comenity and threats of negative credit reporting and fees… All this despite our best effort to solve this asap.