At The Beach Tanning Superstore

This is it! I’ve been shopping for a tanning salon whose staff is knowledgable, professional, and friendly. So far I’ve felt welcomed and appreciated. The beds are well maintained and the place is clean. There is a wide variety of services and packages suitable for everyone. I will be coming back and recommending At The Beach!

They seem to have an outdated IT system, which means they frequently can’t set the bed timers, so that about half the time you show up and can’t use the beds, or there will be a long delay before they can get their beds running again. It would be great if they could get this issue resolved. Bottom line, you end up getting half of the membership you paid for.

While I do love the salon it’s self there’s this one guy that works there that is probably the worst when it comes to customer service. He’s always rude and his favorite words are «what do you want to do today“with an attitude, other than that everyone else is super super friendly they do push lotion on you sometimes but a simple no can do the trick. I’ve never had to wait and the salon is always clean.

I’ve had nothing but the best service and experiences at this location since Royann has been here! She’s always been helpful and let’s me know about all the new promos and products. She’s even got me loving a new face lotion!

This location is my absolute favorite! The staff are knowledgable and friendly! Usually the beds have new lights and everything is cleaned promptly in anticipation of the next customer

Great customer service and good deals. I have been going for about a year now and think I’ll stay

First time I’ve spray tanned & I’m very pleased. Aerial, Corie & Royann (sp?) are terrific! Salon is always clean & there’s never a wait.

Not the cleanest salon I have been in. It was annoying to be pitched on changing my contract EVERY TIME I went to tan. Most of the staff were inconvenienced by my presence. Two stars for never having to wait in the mornings and ok bulbs.

Staff is awesome, friendly and funny and D is super helpful! Very clean! I highly recommend this location.

The manager was the worst ever. Worst customer service experience I’ve ever had. I had to walk out and not get a tan because he was so horrible. I would never come back even if my life depended on it.

I live right across the street and LUV coming to this store! The staff knows me by name and always takes the time to see how my days are going. I especially enjoy Dave who greets me with a smile and friendly conversation. The beds are great, modern and clean. There are several packages to choose from allowing it to fit my needs. Happy, Happy, Happy!

SIMPLY THE BEST!
Love the location, the beds are clean and bulbs have been recently replaced and are ready for the spring/​Summer 2015 season! I enjoy talking with the staff on hand (David always makes me smile!), never pushy about buying their lotions on hand, however they ARE informative about lotions and questions I have had. I don’t feel pressured into making a purchase and feel that has never been their intent. The staff does tell me about specials on lotions and other promotions that come up, basically keeping me informed of what they have to offer.
The staff has been trained to answer any questions and if they do not have the answer, they have been able to get the info to me at a later date!
Clean beds, Clean floors, clean bathrooms. Appreciate the staff! I use most of the beds, but always switch between them in order to maintain my tan.
It can get busy between 5PM and 6PM during their peek times.
THANKS AT THE BEACH!!! As they say: GET YOUR FREAKIN’ TAN ON!!!

Writing this review to save others from wasting a lot of money. Read the contract, to cancel its a lot of money and every time you walk in workers are trying to pressure you to buy more lotion! So annoying, just let me tan already. So beware, I will NEVER come back! And I’ve been to plenty of tanning salons in my life and never got ripped off or pressured to buy like I have here. I am disappointed bc there are lots of locations and it’s close to me. Not with it though, I promise! I’ll give 2 stars bc atleast the bulbs were decent and rooms were clean and didn’t have to wait.

VERY high pressure sales tactics in full force here. I started working with a very pleasant young lady who was about to make a sale but then her manager got involved and was incredibly pushy. He kept throwing random «today only» discounts at me then adding in unnecessary other items. I questioned why they charge for eye protection, rather than providing them for free to members and he got extremely defensive and pulled out all kinds of legal jargon. I’m guessing that’s a sore subject for ATB. I don’t respond well to people SO desperate for a sale that they don’t let you take time to think. It’s not a cheap decision to make and the cancellation policy/​procedure seemed full of loopholes. I walked out of there extremely frustrated and yet relieved that I didn’t give in to the pressure. 24 Hour Tans a few miles south of this store is amazing and so laid back, I’m now a happy customer there!

Excellent friendly staff, wonderful manager, incredible prices for those who don’t want to spend to much, however they offer the higher end beds at great prices as well. After taxes and everything I got six months of tanning for under $ 100. Tough is not impossible to beat. Right in the Lowry villages in a great location. Very highly recommended.

I was shocked to see all the negative reviews on here. I, for one, have had an amazing experience at this salon. I tanned last year at Darque Tan, and have had an overall more positive experience and better tanning results here at At the Beach. Beds always have fresh towels, and I haven’t experienced any dysfunctions. Not to mention, the staff members are extremely friendly, personable, and give helpful suggestions on how to get the best tan possible. If you are even somewhat patient and get through some of the talk about lotions/​upgrading beds, you’ll actually find that the deals are amazing and they really do save you money!

This location is seriously one of the best! It is a great location with easy access in and out. Always friendly service and never a long wait! The people who work here always give the best advice and give you great tips to keep your skin healthy and glowing! definitely recommend this location to anyone who wants to tan.

Awful, awful, awful!!! Do not ever ever sign a contract with this company!!! So shady and it is IMPOSSIBLE to get out of it. Customer service is a joke and they are so rude. I cannot say enough about how horrible they are. Half the time the versa is out of tanning liquid and you have to get redressed to go out to the desk.
I am ashamed that I signed a year contract with this terrible place. Once my contract is up they have lost my business and my friends’ business forever!

I was in this place for all of two minutes. I went with my boyfriend because he has a membership there (sadly) and it was more convenient to just tag along. I’d read all of the negative reviews beforehand, so I was prepared for an unpleasant experience.
When I walked in, the dimwitted 20-​something seemed annoyed that I wanted only a single tan rather than a package, and of course her only suggestion was the bed for which they charge $ 34 for a single tan. When I asked why, and what my other options are, she shrugged and said smugly, «I don’t know». What a twit. She could have at least spent five minutes explaining alternate options, or babbling about company policy.
I walked out and won’t be back.

HORRIBLE. Just horrible. All of my experiences:
I went there during my lunch break to sign up for a month, and the ‘manager’ (that is what he says he is but given that he looked like a maybe college student, I highly doubt it) gave me a ‘grand’ tour of the place. He acted as if he was a car salesman, and even with my repeated attempts to state that I just wanted a regular bed membership for a month, he kept on trying to sell me on their higher packages. Literally an hour of this discussion, and I almost just wanted to walk out but the place is right across from my workplace and I need to tan for an upcoming wedding. He was really trying to push the fact that this place is cheaper than most, but when I stated my other tanning place back where I moved from was way cheaper he went on to discuss the various beds they have compared to my old place. I tried to get him to understand the amount I pay at my old place for regular tanning beds was half the cost of what this place was charging for the same beds, but he acted as if I did not know the difference between the quality of beds.
I’ve only come in a couple of times to use my month membership due to how much I dread the place, and everytime the staff jumps on selling me lotion. I repeatedly state that I am good with my current use and I know they could make a note in the computer not to ask me. Or even just to ask one and let it be, but they just keep on pushing it while you are waiting for a bed. I find it hilarious to listen to them speak about the tanning lotion and the correct way to tan when you can easily tell that none of them tan. I am not stating that employees of a tanning salon need to tan (heck, I know the health risks to tanning and I only tan about two months a year for when I have events coming up), but if you are going to sit there and push a product, look like you use it.
I echo Tara C.‘s review in staff needing to be more matured and to realize they are not high-​class salesman in this industry. Sure, push your product with a couple of questions and acting somewhat concerned, but then drop it. This is the reason that out of the entire month I have only used my membership 4 times. I dread going into that place.
STAY FAR FAR FAR FAR FAR AWAY