Back On the Rack

I’m the grandmother of a 5 yr old boy. I love this store. It’s my primary source for clean, used, quality toys. Lego’s and a car track were my latest and greatest purchase. I especially appreciate their text reminders for their frequent promotions. Check it out.

I’m all about scoring great deals but I wasn’t too impressed with this consignment store. The place was a bit disheveled and the prices were overpriced. The few items I picked up that I thought were decent were about the same prices you would find on sale or at a discount store. The vintage items I could see being a bit higher in price then regular consignment but there wasn’t really anything in this store that impressed me to want to stay and look.

Great consignment store with amazing brands for children at good prices. I scored Oilily, Hanna Andersson and Mini Boden deals, to name a few. If the prices aren’t good enough already, you can score some more impressive deals. 1) The items that have been around for a while are even less, so checkout the dates on the price tags while you shop. 2) There are seasonal sales where everything is 50%. And, finally, 3) you can sell items there, if you want, to make spending money to buy more! Checkout the sales times and brands they accept. Oh, and they do also sell some books, baby and kid toys, and nursery essentials like cribs and swings.

Yesterday I had an outstanding experience with customer service at Back On the Rack. I dropped off a couple of larger-​sized items for consignment. Nate was the person helping me, and he was very professional and pleasant to deal with. But even better… I’d been storing the consignment items in large plastic bags. As I was unpacking the items at the store, my wedding band accidentally slipped off my finger. I only noticed it was missing after I’d returned to my car, so I went back into the store to ask if they’d seen it. Nate was very kind and fantastically helpful. He took the time to review the security camera footage with me to retrace my steps and narrow down where to look. Nate’s nice young son even helped us look around, since he’s small enough to look under shelves (and has better eyesight than we do). When we jubilantly found it, Nate refused to accept any sort of reward, so I’m writing this review instead. Thank you Nate for going out of your way and making Back On the Rack a great neighborhood business!

I have found adorable outfits for my 3 month here. Their clothes is in great condition with great prices! The other night I was in a pinch trying to find a last minute broncos onsie for her school spirit day. I called and the lady that answered not only searched the store for the onsies, she put 3 aside for me which were all in like new condition for only $ 3.50 each! This place earned a customer for life!

My fiancé’s family opted for a late Christmas celebration so I was in search of something for my little niece. I’ve passed this place numerous times on my way home and have always been curious — so last week, I stopped in. Let me just tell you, they have everything!
* Books!
* Toys — Large and small! I bought a puppy dog the size of my niece that lights up, moves, makes noises while he moves his head, has blocks and a some storage AND is big enough for her to ride on. she loved it!
* Clothes galore! All different sizes including shoes!
* Games!
Basically, I loved this place. I even found something for myself! super cute boots. size 4. naturally I bought them! ha :) Definitely worthy of a return!

A couple of friends from Georgia are coming into town next week with their two year old in tow. Yesterday, I found myself tasked with procuring snow pants and a warm jacket for the little tyke. Understandably, those kinds of items are not readily available in the South.
Back On The Rack is conveniently located right around the corner from my house. Thankfully, I didn’t have to search through the entire store because the racks are clearly marked by sizes. I headed towards the isle with the smallest sizes and found loads of ski pants and jackets. I had to chuckle at a pair of almost new looking brightly colored 1980’s Obermeyer one-​piece snowsuits, and I’m glad they are still around. Honestly, I can’t understand why anyone would pay full price for brand new children’s ski apparel anyway. As I flipped through the rack searching for boy colors and toddler sizes, I laid my hands on a Lands End navy blue snowsuit, size 2T. I couldn’t believe my luck! I took a moment to make sure there weren’t any rips or holes and that all the zippers worked and then headed to the register.
I asked about the return policy and owner Nate told me it was five days with a receipt. The look of disappointment on my face must have been obvious because he quickly added, «unless you have a special circumstance.» I explained that my friends are coming from out of town but wouldn’t arrive until late next week. Nate kindly wrote a note on my receipt giving me until the day after their arrival to make my return, if necessary. I was in and out of the store in 10 minutes.
At $ 40, I’m not exactly certain the snowsuit came at a bargain price but I was in it for the convenience. Thank you, Nate and Back On The Rack!

I’ve been doing consignment with this store since my kids were little (they are 9 & 11 now) and have never had any issues, until the new owners took over. They have organized the store better, and have a slightly more organized/​complicated drop off system. They have some really unique items for sale as well. The customer service standard has really plummeted though. If you’re looking for slightly overpriced consignment items with out a smile definitely check this place out.
In response to the owners reply***
It took several attempts for me to get the owners to edit their response so they A. Would stop using my full name and B. Stop outright lying. Some of their facts in their reply are still a bit shady in my opinion, but everyone sees each situation out of a different lens. I normally seek out mom and pop shops to support, I think recycling is the responsible thing to do, and I resale at adult places too. I also have worked in customer service for my entire adult life. I think using my full name in a reply to a review (which has since been removed) is extremely unethical and unprofessional. That information was given to them in confidence and they violated that. I have read their other reviews and have seen a similar complaint.
I stand by my original review. The customer service end as well as cosigner relations needs a serious overhaul. I originally gave them two stars but have since changed it to one, if you can’t treat people’s privacy with respect then how can you treat their cosigned items and money earned with respect. I strongly caution you to sell elsewhere.
If you are just shopping here: This place actually has really good stuff, original items that are in really good shape. Slightly overpriced on clothes, but they are good quality.

The changes in this store with the new management have been huge! The quality of the clothes is great and everything is neat and easily accessible. I consign regularly and get all of my kids’ clothes there. I often find great brands that I otherwise wouldn’t buy for my kids, but here, they are so affordable.
I’m so grateful to have such a great store nearby!

Love to consign and shop with them! Can’t wait to see what they will have for the holidays!

Been going here for years for my kids clothes and to consign. Very organized and clean!

I love frequenting BOTR for both selling and buying. The process for consigning is easy, and there’s a great selection for buying.

This store is under new management as of a year or more ago and couldn’t be better as far as kids consignment stores go! I especially love their huge selection of outerwear in the fall/​winter and am able to score great things for amazing prices.

This place has nice stuff, but lacks good customer service which to me is very important, I wasn’t acknowledged at all the whole time I was there, no one said hi or welcome, I actually never saw a worker at all until I was leaving and still nothing was said! You can’t run a business that way! Just plain rude and I will not be returning! Go else where!

I love this place! All of the clothing, shoes, toys, and equipment are in great condition and at a fraction of the cost you would pay at the stores. I’ve been consigning with BOTR for years and have never been disappointed with the service or the money/​credit received. It seems like when I need something in a pinch, they always have it, like a dress shirt and shoes for picture day, a play pen for my visiting nephew, a fun new game, or swim trunks that fit! I am glad to have this consignment store in our neighborhood and would recommend it to any parent wanting to sell their gently used kid items. I am especially pleased with the re-​organization of the store following the new ownership, it’s very organized!

This is my go-​to store for kids’ clothes and sometimes even toys! I always find great deals and since I consign my kids’ clothes, I often have a store credit to use. Since it’s been under new management for the last year or so, the organization has gotten a lot better. They also send great promos via text and email if you sign up, so it’s easy to stay informed about sales, when to sign up to consign clothes, etc. Sometimes they even have free Starbucks coffee and donuts while you shop!
My daughters have fun shopping there with me. When they don’t want to look at clothes, they can occupy themselves in the toy area.
I highly recommend Back on the Rack!

So this place is a bit to over priced for my taste.
A plain pink t shirt for a little girl is about 6.99 No thanks, I can get a new one for that price at target.
They did have a good selection on the shoes but again a bit to over priced for my taste.
may stop in to see if i find something next time…

This has been my go-​to store to clothe my sprouting kid since I found it several years ago. They have been under new management for a year or so now and the store is even better organized and customer-​focused.
Clothes are well laid out from infants to ~10 years old. Once you know the layout, it’s easy to navigate but if you visit for the first time, go ahead and ask where to find your sizes rather than try to figure it out yourself.
They stock all the seasonal clothes you need (pants, shirts, PJs, some sports gear, outdoor gear, etc.). They also have an ever-​changing shoe selection (my favorite part!), a decent toy and board game area, some larger toys above the clothing racks, strollers, and a small maternity section.
My kiddo entertains himself in the toy area while I shop. There is also a cordoned-​off play area for crawlers/​toddlers to allow parents to shop without keeping your child out of the shopping area.
If you sign up for their contact list, they send promo texts every few weeks with some great sales.
I have also consigned here and appreciate having some credit to work with occasionally. You do need to set up an appt to bring in clothes and they book out pretty far in advance, so don’t expect to walk in and dump off all your clothes. They are pretty selective now which I also appreciate.
I think that the prices here are reasonable though I have some friends who think they are too high. I’m willing to pay a bit more than a huge warehouse-​type thrift store to have the items pre-​sorted for good condition. Plus they are one of the few (only?) children’s consignment stores within Denver.

As you can see from the owners response, they cannot take feedback, and will expose your private account information. Nathan sent me a very long winded email regarding why the stressed employee was so rude and offering me a gift card. He additionally asked me for my full name in his message, apparently so he could violate my privacy. I declined the gift card yesterday and said I would not be coming back in. I politely signed my response with my first name. This was how he researched my account details and decided to provide my full name in his response today.
Nathan is absolutely right, I did not sell nearly as much as I purchased here. I want to point out that they accepted the Disney dress to consign that he stated was too worn, and it didn’t sell. Not a big deal, I understood what didn’t sell was donated.
I stand by my review, but I dislike having my full name broad casted by a company I once did business with. I called Nathan and asked him to remove my last name and stated that I would like him to use my initials, as I have also reviewed my child’s daycare and he said I should be willing to stand by my review. When I mentioned it is a safety and privacy concern, he told me he would remove it if I would edit my negative comment. So much for appreciating negative and positive reviews, as he claims in his response. Bully much?
Unilocal doesn’t include our lasts names in our reviews, I believe to protect our privacy as consumers. In addition to my previous review regarding poor customer service practices, I’d like to add that this follow up behavior indicates poor business ethics and a lack of regard for customer/​business partner privacy.
Be very careful if you do business with them, they researched my account based off of my initials in my review (off of one negative review about poor customer service and high prices, I might add, nothing drastic or over the top), and then publicly disclosed the details, to include my full name, despite my objections.

Too expensive for a consignment store!
We were just in Denver for the day, with plans to go camping on a mountain a few days later. My daughter needed a few warmer pjs and clothes, so I stopped in.
The place was very nice and organized… however, $ 8 for a pair of worn (not completely worn out but well on the way) fleece Okie Dokie brand PJs? I’m pretty sure I can find them on sale for that price at the mall.