Best Buy

Worst prices. Their FitBit $ 70 more than another membership store. Service terrible. 15 day return policy and won’t budge on it. You could do better someplace else.

Review is for: back up camera and trunk pop. Try not to get the worker «pepper» to work on your vehicle. He is pretty reckless and seems not to care. Had some marks on the dash that were not there bridge the install. Back door panel was fine when I brought it in and it was obvious he broke it when he didn’t want to let me look and verify the install before I paid for it. He didn’t even have to smarts to ask me if the back up camera was lined up to where I wanted it. I pretty much had to insist he line up the camera before I paid for it. $ 130 for mediocre work. I’m a fool for paying

Absolutely revolting customer service. Smug, arrogant and out to get every last penny from the customer that they can. After pulling your arm during your entire shopping experience to buy a replacement plan, you show up to use one and they will do EVERYTHING in their power to stop you. I had one Geek Squad employee today try to get me to wait around for an appointment after the store manager denied my very fair request to replace a product I had purchased there less than 6 months ago.
I will never step foot in this store again. It’s really sad, as I worked for the company for nearly two years back in 1998. My how they have become an evil empire.

Don’t get me wrong. I love Best Buy. Just not so much a lot of the people who work there. First, and this goes for most of their stores, I get tired of people asking me if I’m doing ok (or «still doing okay»). One time the first guy asked me if I was still doing okay. He must’ve been playing the odds. You should’ve heard that conversation. My visit to this store the other day was even worse, as the third associate (in about ten minutes) asked if «we» had any questions. I was alone. Thought for a minute I was at Village Inn and a waitress was asking me whether we’d saved room for dessert. I thought about asking him if he had a mouse in his pocket. Today, at the Golden store, when I checked out, I was asked whether «we» had a rewards card «at all». I told him I did, and not just a little. Most times I know more about their product than they do, and most times when I do ask a question, they give the wrong answer then go on about things I already know and didn’t ask about. Why do they assume you know nothing? I asked this guy today if you can drag and drop text with the touchpad on the Samsung S2 keyboard (that hasn’t been a possibility in the recent past, even with a mouse). He had to tell me the keyboard was made just for the S2 (duh) and that «tablet computers are made for consumption, not productivity». Really? You put a fully functional mouse on one of those things and you have function and power comparable to a desktop of several years ago. If tablet computers aren’t made for productivity, they’d better stop making word processing apps and keyboards for them. It isn’t that they «aren’t designed for productivity.» What it is, is if tablet computers were more functional, there’d be less need for anyone to purchase a laptop.

One of the worst Best Buys I have been too; not only did I have to wait in line for 45 min (I was the first in line) but they installed my apple watch protective screen completely wrong. Bubbles, lint under screen and off centered. Pathetic.

I can’t really complain about my experiences in this store. I’m always kindly greeted and asked if I need help finding anything.
The store is usually stocked (I can’t vouch for new releases or promo items), clean and well lit.
But I always go into this place knowing what I need or ordering online which is super convenient — you get a text when your items are ready, walk to the customer service station, and pick it up. Unfortunately, the customer service line is usually full of twits trying to return something, but a little patience, and you’ll be walking out of there in no time.
I’ll probably never buy items such as cables, batteries, even SD Cards (so overpriced). But since they price match just about most websites, there’s no better way to get the item you want instantly.

Came here to recycle a very old computer, modem and phone. The process was super easy, fast and FREE! Brought in the items on a cart, went to the customer service counter and they just said to leave it by the side of the counter and they would take care of it – that was it.
I walked out of there with a huge smile on my face. You can also recycle TVs, CD’s, batteries, etc. Just go to their website and type in recycling, enter Colorado and then it will show you a huge selection of items you can bring to the store for free recycling.
The entire staff I came in contact were very professional, friendly and helpful. Very impressed with this service!

Unfortunately, when I looked up two dvd’s online, they were in stock here. Upon going to the store neither were actually in stock. Also, big parts of the dvd rack were just empty. I had to walk over to the phone section, to find a clerk to double check. Nope, neither in stock. That’s why I called before I went, twice, but no one answered the phone. This location is a gruesome task to park & the stop light by I-​25 is one of my least preferred intersections to drive through. I’m not sure if the online store isn’t reliable or just this store. I will rethink going to this Best Buy. I’m just going to go to Target for my dvd’s now.

I don’t know much about Best Buy, but it is a little overwhelming walking in here.
I cruise through the doors and am immediately greeted by no less than 6 staff members, eager and willing to help me find my phone case that I need. It’s intense. I feel like I’m going to buy a used car on Colfax or something.
Everyone is truly nice and the store is intuitive enough. They only had one of the Lifeproof battery cases in stock, super glad I got the last one, but with a store this big it would be nice to see a little more replenishment.
Overall, I’d come back.

You know how, every once and a while, you have an experience that fundamentally changes your view of a store or chain? Well, that’s what happened to us the other day.
We went in to return a defective laptop… been trying for about 2.5 weeks to get it going, but it just had too many issues. We had the box, all the materials, the receipt, everything, it was in perfect condition… should be an easy in and out, right? WRONG. So, from the beginning it seems like there is a little suspicion in our story. We explain each of the issues we have with the laptop, calmly and concisely. The customer service person takes it to their Geek Squad guy, who, after a whopping 3 minutes, gives the laptop a clean bill of health (it it absolutely impossible for them to recreate ANY of the issues that we had in that time, but that’s really not the point). We say we would still like a refund, which apparently requires a manager. At this point, Brent the Manager saunters up to the desk wearing a badge on his belt (yes, a badge on his belt). We again explain the issues we have had with the laptop that we bought. He goes on to tell us that, while he COULD give us a refund, he won’t, because it wouldn’t be fair to other people. He also says a couple times that he could give away TVs if he wanted to, but he won’t do that either (how that relates to our case is unknown, but in Brent the Manager’s mind, they are similar). Clearly, Brent the Manager has some control issues. Throughout this entire conversation with Brent the Manager, he acts as if he is doing us a favor by even speaking to us.
So, we are left with a defective product, a manager that clearly doesn’t care about customer satisfaction, and a really bad taste in our mouth. The general manager was gone for the day, we are taking it up with him at this point, but we left the store with no refund and an expensive doorstop. We headed straight to Costco to pickup a laptop that works. And if it doesn’t, they will at least stand by what they sell.
I really disappointed in Best Buy. It shouldn’t have come to this. While they didn’t knowingly sell a defective product, once they were made aware of it, they should have tried to resolve the issue. Instead, we are being forced to escalate it. Brent the Manager, good job making an entire family anti Best Buy.

I purchased a computer from BestBuy about four months ago for $ 1,131.18. I had problems with it from the start. it will work okay for the first few minuets than it gradually gets slower and slower until it loses connection all together. the first time I took it in the geek squad guy pointed out that I had seventy five important updates to be installed, so I took it back home and installed the updates. still didn’t work right. i took it back to BestBuy a second time, this time they sent it off to Kentucky for a week and a half. when I got it back it still didn’t work right, so I brought it back a third time, the guy turned it on saw that it worked perfectly fine for fifteen minuets (as it usually does) blamed it on my router, and sent me on my way. so now I have an eleven hundred dollar computer that works for about ten minuets a day. THANKS BESTBUY!!!

They lied to me. Said the computer worked perfectly which it did not.
Then tried to upsell me on GEEK SQUAD to fix their mess.
Called customer service in Canada – got no where.
This is bait and switch with absolutely no concern for customer relations.

This was the first stop on an afternoon of errands. I wanted to look at the TV I was about to buy and possibly walk out with it if they had it in stock. Fast forward walking around the video department for 15+ minutes. Tweedle Dee and Tweedle Dumb walked past us THREE times chatting about Battlestar Galactica. Ok, that is an awesome TV show but do you know if you don’t sell anything, you will probably be out of a job soon?
We walked from one end of the department to another. At one point, the entire department gathered to lounge around and chat with each other. (check out the picture) That’s when my fiancée walked off cause she got frustrated. I finally received help when someone saw me fiddling around with a 55″ LG that was on sale/​closeout. I finally got some answers just to find out the store didn’t have the size of the TV I wanted nor could they sell me the 55″ for the same price as the 50″. No biggy, that’s why I can hop on a website and buy it.
My experience with this store went from bad to why do I even bother to come here? There are definitely other locations close by that will treat you much better and acknowledge you. You’re not losing money because people are trying it then buying online. You’re not making sales cause your staff doesn’t give a shit about their jobs since they’re not on commission so they can collect a paycheck no matter what. Time to rethink your retail plan. I love shopping at Best Buy but not when your entire video department ignores each customer walking through.

They do have a LOT of stuff. One thing they do NOT have is customer service… none…at all.

BEST BUY RUINED OUR HOLIDAYS!!!
We ordered a refrigerator and added one single delivery note– part of the fridge will need to be lifted over the edge of a counter (same as the last refrigerator delivery several years ago). We arranged for the old fridge to be picked up from a buyer but needed it moved all of 5′ (over the counter edge). The fridge showed up and the driver refused to lift the old fridge over the counter. I said I would help and that’s how the fridge previously got delivered, AND it was noted on the order, but instead after unboxing the new fridge, getting it on the loading deck, and showing it to me, they left. My old fridge got picked up (it was already arranged so I couldn’t screw the next guy and cancel). It was no problem for non-​delivery men to get it over the counter. I called back to have the fridge redelivered and they said we would be w/​o fridge for a week! How can my family not have a fridge for a week?
I did the old fashioned thing and drove out to the store to meet face-​to-​face to resolved this. I met with Jeff the supervisor who couldn’t help. He got us to buy a near perfect floor model instead and then said it would take another week (nearly) to deliver it! We agreed because he cleaned the fridge and we all agreed that for the price, the fridge only had two tiny scratches that we needed a flashlight just to see.
The fridge got delivered AND IT WAS DENTED IN 3 PLACES and a different door panel had a 12″ scratch across the whole door. Can’t they deliver a fridge w/​o damaging it? It’s real easy. I do it with TVs for a living! This is for a new kitchen so I couldn’t possibly take it.
Now I have no fridge for weeks during the holidays!!! Try to tell your family there’s no fridge for weeks during the holidays. It sucks!!! I called the 888 number to get my money back but the dispatcher never updated the computer so it still shows out for delivery. What jerks!!! I have no fridge and at the moment can’t get my money back either.
I’m a Best Buy Elite Rewards customer and this is how they treat me. Can you imagine how they would treat someone who’s doesn’t have this status? This is the Christmas season. How can they treat a customer this way? Scrooge!

Fantastic customer service!!! We came here after the people at sprint were total dicks. Sure the wait was about fourty five minutes, they were slammed, but it was worth it.
Nick in mobile services was so patient and helped me get the phone I wanted and even stayed half an hour late to do so.

The worst of the worst. Not sure how Best Buy stays in business. I guess you can save a few bucks but is it worth it? Bought a number of Apple items on line to pick up at this location. The estimated day for it to arrive came around and I called to make sure my order was indeed going to arrive because my «techie» friend was going to come over and help me get up and running. Oh yes, it’s on the truck it’ll be here this afternoon. No sooner than I hung up I get an email saying my order was delayed by an estimated one to two weeks. Are you kidding me? Cancelled of course. Went to the Apple store in Cherry Creek where they had everything I wanted in stock and spent half an hour coaching me through the set up. Score — Apple $ 900 — Best Buy $ 0

I’m not much for electronic gadgets since I already have what I need and haven’t felt the need to upgrade anything.
The thing that keeps bringing me to Best Buy’s these days is a quality car charger. I bought a car charger at the Best Buy in Park Meadows and it broke in under 60 days. Needless to say it took me awhile before I was wanting and willing to spend more money on another car charger.
I was able to walk in and out with ease on this visit. Found a car charger I was happy with for $ 25, made the purchase and was out in a flash. Now that’s how I like to visit a Best Buy.

I think the last time I set foot in this or any Best Buy, many years ago, there were rows upon rows of music CD’s at the entrance. Now the main attraction is electronic gadgets like smart phones, laptops, and tablets, which is what I was after. Well, a laptop and tablet combo anyway.
There were lots of sales associates in that department available and ready to help. Everyone was knowledgeable and friendly. I’m not very tech savvy and apparently my dream device doesn’t yet exist, so I looked around a while before I settled on the HP Split x2. I was kind of surprised that the manufacturer reps also have a presence in the store. The HP rep assisted me and I also chatted with the Google rep to be certain my dream Android 2-​in-​1 with a 12 inch screen isn’t out there somewhere. He pointed me to the HP Split, so the deal was sealed.
Once my final decision was made, there seemed to be some confusion as to whether or not they actually had the product in stock. They were able to locate one in a damaged box, which they offered to discount if they were unable to find the other one that their system was showing was in the store. After some further searching, my device was located. Fortunately, I was able to check out right in the department so I didn’t have to wait in a regular cashier line. I received a free year of antivirus protection, a $ 25 Windows Store gift card, and a $ 15 Best Buy gift card with my purchase.
It doesn’t look like I’m going to need any fancy new electronic gizmos any time soon, but next time I’m in the market I will shop here first based on my excellent customer service experience.

So if you had asked me about my experience when I went into this location last week… (the review I originally started) I would have told you how completely dissatisfied I was with the entire experience and how rude and uninterested the female associate was with helping me finding a computer that I so desperately needed and wanted??!
When i called the store to voice my concerns and find out why on earth the computer that i wanted and had researched was still showing available online 24hours later, I spoke to Kevin and immediately he, not only wanted to address my dissatisfaction with the rude and disinterested sales associate, but help me find what exactly what i was looking for and within my price range and needs.
HOWEVER… I would like to revise my entire thoughts of this location based on the manager named Kevin… a sales associate BEN and the Windows 8 tech named ADAM…
WOW THESE THREE STELLAR individuals made sure that my second experience was better… by actually listening to my needs and wants, demoing two devices with windows 8 to me and answering any and every question I had about each product.
I now write you this completely SATISFIED review from my BRAND NEW WINDOWS 8 Surface RT and I just love it! After taking two buses and doing quite a bit of walking, I left that store so excited to get home and start playing with my new toy, like a kid at Christmas!
And if havent had the true pleasure of trying windows 8… try it! its innovative and fits my life! i just love the touch screen wih swipe to close and SNAP has to be one of my favorite features that allows the multitasker in me to do two things at once!