Boulder Running Company – Cherry Creek

Had a great experience at the Boulder Running Co. @ Cherry Creek! It was my first visit to the store and my expectations were exceeded. I was looking to try on a pair of Hoka One One running shoes so I could purchase them online (the Hoka website had a sale going on, so I wanted to order the right size).
Brandon gave me his full and undivided attention in the shoe dept. He brought out the sizes I requested, was very knowledgeable about the company, the science of the shoe, and the sizes of the styles of various Hoka and how they change over the years — who would have thought?! I told him about the sale that was going online and he wasn’t pushy about me purchasing them in the store at all. Brandon found me a pair in my size that were on sale for $ 60 — compare that to the $ 78 sale on the Hoka website and the average price of these shoes in store ($ 120-​$ 160). I tried them on and was sold!
I appreciated the time and dedication I received from Brandon and the fact that I was able to support a local store here in CO instead of purchasing them online. I joined their free rewards program (spend $ 200 and get $ 10 towards your next purchase I believe) too. They have a good selection of Smart Wool socks and some clothing that I also saw in the store.
Thanks Brandon and BRC @ Cherry Creek for a great first experience!

I came for the first time ever to get a test for running shoes and Kelsey was very knowledgeable, helpful and friendly. I would definitely come back for another pair of shoes. The staff in Boulder Running Company is always willing to help.

I had a phenom experience working with the sales person there. He answered a bunch o running questions I had and helped me find the right equipment. Love this place…

Disappointing experience. Stopped in today to see what the store had to offer. I’m a big fan of another locally-​owned run store and wanted to see what else is available. Well, walked in the store, walked around, tried on shoes, looked at clothes, saw employees and they saw me. I was in the store about 30 minutes and not ONE person acknowledged me in any way! Not one. Certainly I can figure things out, but it was a very disappointing experience. Needless to say, I won’t be back to spend my money. I will stay true to Runner’s Roost; they have always acknowledged when I walk in the store and they are very personable.

I came here to check out their selection of base layers and running shoes. The store is a decent size without feeling overwhelmed. I agree with other reviewers that the staff here are very knowledgable and helpful with the products they carry! They have a good selection of major brands such as SmartWool, Icebreaker and a few affordable brands as well. Even though I didn’t find the exact products I need, this is a great store and is very organized. I love that they have organized runs and training sessions to help runners get ready for the race!

Hard to tell. Tried to purchase online because of great selection and prices but they never respond to status requests via phone or email. Oddly enough I got a quick response via Facebook IM saying to call another number that no one answers. Will change review if response commensurate with request for info is given appropriately.

I’m from a small town w/​o good running shoe stores. I went in to buy one or two pairs. I spent 10 minutes looking at shoes, the ten minutes waiting for someone to help, then I left. I guess I don’t look enough like a world class runner to buy shoes @ BRC.

The staff at Boulder Running Company were so helpful! They were super patient and knowledgeable and ran a bunch of tests with each pair of shoes that I tried on. I will definitely be coming back to these guys for years to come!

I visited Boulder Running Company in Cherry Creek while in the midst of my half marathon training. I had recurring pain/​injuries in my shins and ankles, and was concerned it was my shoes. I only wish I had come to this conclusion sooner so I could have had a better training season!
The female clerk who assisted me watched me walk around in my current shoes and talked to me about how I walked + how that impacted what kind of shoe would work best for me. She fitted me and taught me about how I should go up in size a little bit compared to a regular shoe since feet swell during vigorous exercise like running. She explained the major differences between their biggest brands and watched me try them on and walk around in them. We decided on a pair of Asics, which I’ve been very happy with since.
The only negative is some of the staff seemed– how do I put this– not super anxious to rush to help customers upon walking in the door. They seemed more engaged in their chatting/​joking with each other. Once I explicitly asked for help though, I was given great service so I decided to follow through with the (expensive!) purchase.

We stopped in to purchase new running shoes and 1) were not greeted upon entrance to the store and 2) upon reaching the shoe section were greeted by not one (1) but two (2) disinterested employees. They asked if they could help us, we replied we were looking for new running shoes & they promptly informed us they had «plenty» and walked away.
We roamed the store with absolutely zero (0) personnel asking if we needed assistance, walked up to the entrance/​exit and noticed the same staff members chatting with each other at the register & didn’t even bother to acknowledge us exiting. HORRIBLE SERVICE!
My recommendation is — SKIP THIS STORE and go DIRECTLY TO our next stop, which was: Runners Roost.

14 minutes to buy new shoes. I walk and do not run as I am always carrying scissors.
They have a large (overwhelming?) selection.
Everyone was helpful and friendly.
My only nit is that if I had been asked — what shoes do you have now and do you like them? — the entire process could have been shortened to 7 minutes.
Prices are the same as Zappos and Dicks.

I was looking forward to checking out the Cherry Creek location of Boulder Running Company after having such great experiences at other locations and took my boyfriend along to show him service they provide. Both of the sales staff that helped each of us really provided us no good advice and were quite apathetic about anything we asked. One of them just suggested going to sale rack. I ended up just picking a pair and just testing them out with out the assistance of anyone. One of the sales staff was even texting on their phone while they were talking to us. The store was hardly busy and everyone seemed quite checked out. Perhaps its better to go when its not toward the end of the day.

Awesome service! Picked out a pair of shoes with Jason (forgive me if that’s wrong). He was super helpful when i explained the issues i was facing and training for my first marathon. Very patient and wanted to make sure i got the pair that was perfect for my situation. I’ll definitely be back and I’m excited to continue training and finish my first race with the right tools for the job!

Just ran a half marathon and was in need of some new running shoes. They had a GREAT variety and amazing staff to help get fitted. I’d like to shout out to Tyler who was patient and very knowledeable! Great store, great selection, I’ll be back fo sure!

You gotta try the stride lab. It’s great for all different types of fitness levels. The stride lab helps get you fitted into the right running shoe… amaze! Also they have a running club for all levels… BBC I got these beauties. Oh their sale racks are full of great bargains.

Recently made my first trip in here and I was really pleased with their setup and service. They have a couple of treadmills so the staff can study your gait, but they also record you with iPads so you can actually see what’s going on for yourself which I thought was pretty cool.
I did have to wait a bit for some help, but that didn’t bother me as I knew being fitted takes time and I noticed they were really diligent and taking their time with each customer which was nice.
They unfortunately didn’t have my size in the shoe I needed, so I ultimately got it elsewhere, but I was really happy with the whole fitting experience. Great customer service.
They seem to have a sale section tucked away in the back corner of the store that would be worth checking out. I’m also eager to check out some of their clothes. I saw some pretty sweet stuff on the racks while I was being fitted.

Excellent customer service. Employees were very patient and were upfront on how much the products would cost. When asking for a recommendation between 4 products they did not select the pricy brand just to make money. I got the pros and cons for each one and answered all my questions.

If you need new shoes, this is the place to go. The entire staff is well trained and incredibly knowledgeable. I’m always impressed with the great service and helpful staff.
The Stride Lab is pretty awesome, if you’re a runner at any level in the area, you have to go check out this store.

My husband and I came here on Friday night, I am not sure the time but I think it was pretty close to closing. We went in looking for a pair of New Balance Minimus shoes… he’s been wearing these for years. We were looking at shoes on the wall searching for them and no one bothered to help us. In fact, 2 female employees were standing right by us chatting and didn’t say anything… we were looking around for at least couple minutes. Then we asked one of them finally if they had the shoe, she said she didn’t know & went & asked. We saw her talking to someone but she never came back to give us an answer & still no one ever came to help us.
We were about to walk out when we saw the shoes on the discount rack. Another employee, Mike Pincus, started talking to us and eventually recommended a different type of shoe and helped us for about 2 hours!!! He even stayed about 1.5 hrs after closing. He was super knowledgeable about shoes and was great to talk to. I am a podiatrist and definitely could tell that he knew his stuff.
I would recommend seeing him for help with purchasing the correct shoe for your foot as well as any other recommendations for running etc. He provided some great info on other products as well. Plus he helped several other people while simultaneously helping us. This guy was so awesome!!! We would give him 1000 stars if we could.
They also have a treadmill with force plates that you can sign up to do which is a great idea for evaluating foot type & proper shoes. they also have a fun hydration ‘bar’ to let you try out different products.
Overall it seems like a good store, but I think some of their staff needs some help with customer service. Again I would go see Mike for a shoe fit.

This place was great! This was my first time here and I thought their selection was outstanding. The staff was super friendly and everyone went out of their way to help.