Doubletree by Hilton Denver – Stapleton North

One word ‘Train’. I checked out after one night. I asked for a room in the back but was told they didn’t have any available. When they texted me and asked about our stay they then said they have been working with the local municipalities trying to work on the problem. I guess complimentary ear plugs in the room should of been a clue.

HOW HAS NOBODY MENTIONED THE TRAINS THAT KEEP YOU UP ALL NIGHT!!! Had this booked for 2 nights but cancelled second because it’s impossible to sleep with train horns all through the night

Average hotel.

The only good thing about the hotel was the bed. Had done an on line check in, but the room I picked was given away. They offered to pay for dinner, but when I went back to the desk as requested, it was pure chaos.
I had to catch an early flight for a job interview. Just wanted a decent nights sleep. I did not know about the TRAINS RUNNING ALL NIGHT. So now, with about 3 hours of sleep, I am heading off to a huge interview.
Dingy hotel, chaos at the front desk. What a waste of my points. Thumbs down on this place.

Let me start by saying — the front desk staff along with the staff in their restaurant were fantastic. Very welcoming, friendly and attentive. I also was stoked to use their digital key — where my iphone basically opened up the common area doors and our room door.
Now, for the two star rating. This is an old hotel. Like, it seriously needs some upgrades. Our room needed a makeover bad, the door that went out to the courtyard had this huge gap in it so you could feel the cold snowy air in the room. The curtains were stained as well… which really set a dirty feel in terms of décor. I am not sure when this hotel was built, and I am guessing they did upgrades at some point but it just looked and felt tired.
The lobby is very nice, they do have a coffee bar as well as a full service restaurant which was nice.

Over all, just ok. The lobby was nice and the desk staff was exceptional nice and helpful. The room was ok, looks like they tried a face lift but you can still see the old. Room service was ok.
Warning– new train kept us all up throughout the night. Not sure what the schedule will be eventually but this is my biggest complaint. The hotel can’t do anything but I wouldn’t recommend the hotel to anyone due to the train.

Nice property and staff, however DO NOT expect to get a quiet night’s rest until AFTER April 22, 2016 due to the new airport train making practice runs every !5 minutes with bells and whistles BLARING at the intersection just next to the property. It was MISERY!
After that we were told it would be a «silent train»…fingers crossed.

Not bad. I was somewhat disappointed (I think I’ve been spoiled by other Double Trees I’ve stayed in) that this one looked nice in the lobby, but when you get to your room, it’s super basic and kinda sad looking. The outside looks like an area that a petty crime has been committed in. The room wasn’t really that clean, there were crumbs from residents past on the note pad, and there were hairs in the sink. Not indoor pool/​hot tub (why not, Denver winters last a while!) I’m also not sure why there are two Double Trees within 2 miles of each other, and I kind of wonder if the other one is a real Double Tree. This one seems like some other older hotel was purchased and turned into a «Double Tree». The staff is really nice and helpful. Overall, I don’t think I’d stay here again. Those cookies are always good, though.

Great stay here.
I was only here for one night, but I was very comfortable with me as day. I love the checkout time is noon. And the staff is super friendly.
I went to the restaurant at night for dinner and a glass of wine. I got my glass of white wine very quickly, but something happened with my order being put in, so dinner was a little bit longer than usual. However, the waiter at the restaurant let me know right away what was happening and offered to take care of my bill for me. I really appreciate the service here too.

Very nice lobby & the front desk staff were extremely helpful.
There was a leak in out bathroom faucet knobs but a maintenance main came to fix it while we were out of our room (with permission to enter of course).
Sheets were quite stiff, but beds and pillows were comfortable. The outlet on the bedside lamp did not work (too loose to hold the plug), so our phones had to be plugged in at the far side of the room.
The TV was also set to an hour ahead of time, so when trying to use the Channel Guide, I could not see what was actually on at «10pm» because the television thought it was already «11pm».
Airport shuttle was a bonus!

1) GREAT PROPERTY w/​EXEMPLARY staff — they represent the highest ideals that the Hilton brand represents — moreso than any other Hilton hotel I have stayed at in the world. Yes, I’ve only been a Diamond for 5 years, and only stayed in North America, Caribbean, China and the Middle East (UAE, Kuwait, and Egypt). Yes, there are more expensive, tropical, luxurious properties — but it took this property to make me feel like a KING. No — this is not the Taj Mahal of Hilton properties but they make you feel like you matter.
2) TREASURED THE CHECK IN– I entered this property hours way too early before my assigned check in. I was in a foul, vindictive mood because I had just suffered a tragic loss and was not happy. Big, happy smiles from Lynzy, Colleen (new to this property) & Tim greeted me. I was informed room was not ready (as expected). They let me know that, if I waited a moment, they would see if they could find a suitable alternative to accommodate me. Lynzy made me feel comfortable by treating me as a treasured client in a sincere, heartfelt fashion — not because she had to but because she genuinely cared. She was assisting Colleen (superstar that truly understood customer service & Hilton ideals). In amongst my check in — Tim, another caring front desk superstar, helped by answering several questions I had that were difficult. They ensured I was upgraded (w/​o asking) to a superior room. They double checked with gracious housekeeping staff to make sure room was ready.
3)SUPERIOR ROOM — I walked into my suite (see pictures) and was pleasantly surprised. This property (as mentioned before) is not the newest but when I walked in — was in awe. Clean, minty fresh, crisp linens on bed, towels just so, fully stocked amenities, extra water bottles, fully stocked coffee bar, perfect temperature & lighting and an ambiance that calmed me to no end.
4) CONCERNED & ATTENTIVE HOUSEKEEPING — staff politely knocked to make sure I had everything I needed. I asked for additional K-​cups for coffee & water, They promptly complied and made sure I had everything I needed to complete my busy day — many smiles and over the top service positioned me for a productive day.
5) EXCELLENT BREAKFAST BUFFET & SUPERIOR RESTAURANT SERVICE — I was in a rush. I was seated promptly and taken care of. Food & beverage staff made sure I had everything I needed for a great start to my day.
Continue on this path to excellence. Thank you, thank you, thank you for the highest service I have ever received. Continued success to this location.

Not what you would expect from Double tree brand.
The hotel is located next to a train that blows the horn and comes by frequently.
The only escape is the Courtyard view rooms.
Food was very bad. I had the herb roasted chicken for $ 20.
It was dry and looked like what you get at a grocery store under heat lamp all day.
Except, half a chicken is 20 dollars. When I complained, the waiter said «sorry, anything else tonight»? Never offered any discount. Won’t stay here again.

Really nice and clean. The staff is so friendly and helpful. The rooms are very clean and the bed is so comfortable. You can hear a train go by every hour or so but it hasn’t woken me up yet. Would definitely stay here again.

DoubleTree Hotels are my go to when I am on a work trip or personal. Not extremely fancy, but fairly priced. As with other Double Tree’s you get a cookie and water bottle upon arrival. Room similar and comparable to other double tree’s.
The location is about 20 minutes away from down town,
WiFi was quick and efficient.
Would definitely come again!

You can tell this property was once a happening doubletree. Lots of paint peeling off the walls, and rooms on the musty side. Don’t get me wrong, I’ve stayed at much much worse and it shouldn’t detour you from booking a room for the write price. On a side not the staff is beyond friendly, and welcoming. Maybe more so than hotels of with more diamonds than I can expense.

I’m a frequent traveler and Hilton brand is my preference. I rarely have anything but a positive experience. This time was a mixed experience:
1. The front desk staff was VERY friendly
2. The lobby is updated, beautiful, cozy
3. Food in the restaurant was good
4. Then comes the part where you actually stay. Walking down the dated, yellow lit hallways was depressing
5. The bathroom was nice
6. The sheets were like sand paper
7. No extra blanket in the room
8. Could not connect to wifi
9. Room temp difficult to regulate
10. Not enough parking
11. Close to a lot of convenient stores & restaurants (all commercial/​corporate)
12. Three people were behind the front desk, yet only one was checking in a LONG line of guests (Stock Show weekend)
13. No hot tub
14. Outdated décor/​lamps in room
15. Handles fell off night stands when used

DoubleTree Hotels have always been my favorite due to the cookie that they provide. I always ask for a warm one and they are delicious.
The location of this DT is close to our home. We attended a gala and got away for a weekend at this establishment. Our hotel room clean and spacious. The linen was clean and the bed firm.
Nearby food is great should you chose to go downtown (15 – 20 minutes away) however the hotel food was nicely done. The Staff were kind and helpful and recommended Bastions (reservations needed) for dinner.
WiFi was quick and efficient. Overall, I would recommend this location to host a party, stay to get away and or host a meeting. Very satisfied, do check it out.

I was very disappointed in my recent stay.
First, the plugs in all of the lamps would not hold anything I plugged into them. Anything I plugged in just fell out of the outlet. I had to request an extension cord just to be able to plug in my devices. I had the same issue when trying to dry my hair in the bathroom. Imagine trying to dry your hair when the plug keeps falling out of the wall. Annoying.
Second, I understand that there was construction going on, but as a HHonors member, I would have expected to be placed in a better room and not the room directly below the construction. I was woken at 7 am to the sound of tools being dropped on the floor and I spent the next 30 min listening to the worker above singing.
Third, as I was getting dressed, I heard a knock on the door around 8:45 am. The maintenance (or cleaning) MAN gave me barely 2 seconds to open the door before he unlocked it and came in! Are you kidding me?! That is NEVER acceptable, especially in a room where a young woman is dressing. Give me more than 2 seconds to come to the door! It was several hours before check out and he should not have been knocking on my door in the first place.
Lastly, when I called the manager to inform him of this inappropriate behavior, all he could say was that he’d call housekeeping to figure out what was going on. I never received a call back explaining why nor an apology.
Despite the fact that the room was clean and seemed recently remodeled, I would not stay here again.

I hope you like trains… Because I had them waking me up nightly…
Sorry, that was enough for me to not make it back to this hotel ever again!

«A glimmer in the distance»
«That gathers all the stray»
«And when I need it most»
«It breaks into a song»
— — — — — — — — — — — — — — — — –­­­­­­­­­­­­ — — — — — — — –
Olé, Olé, Olé! Olé … Olé …
— — — — — — — — — — — — — — — — –­­­­­­­­­­­­ — — — — — — — –
Pro Tip:
The front desk personnel really hate when an enormous mob of crazed guests spontaneously breaks out into ubiquitous football chants late at night. Avoid, if possible.
— — — — — — — — — — — — — — — — –­­­­­­­­­­­­ — — — — — — — –
Pro Tip:
Shuttle retrieval at airport is located at Terminal West, Door 510, Island 3. If you are at the airport after 0100, you are SOL. It does not run that late. I recommend sleeping nowhere near the creepy child gargoyles.
— — — — — — — — — — — — — — — — –­­­­­­­­­­­­ — — — — — — — –
Pro Tip:
The door locks with their touchless readers suck really bad. You just might be at the correct room; however, the fucking door lock is very poor in reading your key card. Keep trying. (Or kick it.)
— — — — — — — — — — — — — — — — –­­­­­­­­­­­­ — — — — — — — –
I checked in here. They gave me one cookie.
The front desk staff was very polite at that particular time.
I went to my room. I was exhausted so I just went to sleep. (Ewwwwwww …) (I took a shower in the morning.)
Fast-​forward:
We are a crazed mob chanting Olé, Olé, Olé! in the lobby at two or three or who-​knows in the morning. It’s a long story. Anyway, the front desk guy tells us: «Hey guys … guys … you want me to call the police?»
Dude … chill … Chill …
Isn’t there a cannabis clinic nearby that you can locate via the trusty Unilocal application?
Chill.
— — — — — — — — — — — — — — — — –­­­­­­­­­­­­ — — — — — — — –
Rating: Two-​stars, «Meh. I’ve experienced better.» (I have ‘911’ being called on me threatened at much finer establishments than this …)