E-Z Rent-A-Car

NEVER RENT A CAR FROM THESE PEOPLE
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After the suggestion of our hotel concierge we rented a car from a company call E-​Z RENT-​A-​CAR.
We were picked up from our hotel by the company and taken to their office where we picked up a beautiful black Mustang convertible car.
After enjoying our drive from Orlando to St. Augustine we parked the car in the hotel’s car park for nearly two days before we left for lunch on our way to Savannah Georgia.
Around 3 o’clock we started our journey only for the car to cut out, lose all power and crawl at 5 mph. We stopped for a few minutes and try to ring the company but we were put on hold. After we gave up holding on we started the car up again only for it to cut out again after 2 miles. We waited a few minutes and tried to get on the phone to them again with no success. So we decided to try to get buck to the hotel in St.Augustine. We manage to do that after the car’s engine cut out two more times and crawl into the car park at 5 mph.
Using the telephone of the hotel we finally got through to the office in Orlando around 4 o’clock and were told to ring the «Roadside service»
Having tried, unsuccessfully, for ten minutes we rang back the office and was given a new number to ring. After a very long conversation with a lady at the roadside emergency service we were told that the only thing the could do was to bring a new car from Orlando and take the old one back, but even for them to do that they had to get authorisation from E-​Z and told us to phone them with a REf.Number. We were not very happy with this arrangement but not having any choice we rang the Orlando office but realised that, as it was by now after 5 o’clock pm, they were closed. We tried the Orlando airport office a number of times but had no response.
Ringing back the roadside assistance they tried to talk to the company and left voice mails at both offices but they said that was all they could do. Luckily the hotel was able to accommodate us for an extra night.
At 8 o’clock next morning we FINALLY manage to talk to the Orlando office and was told that a car will be delivered to us within three hours. At 11.30 the manager Mr. Saber called us at the hotel and said it will be an other 1 Hour 30 min before the car arrived.
FINALLY at 2.30pm we were on our way with a new car.
Having returned the car to Orlando office on the agreed day at around 12.00 instead of 11.13 we were told by Mr. Saber not to worry as a day or rental will be deducted and APPROPRIATE compensation day of our six days holiday and the inconvenience caused will be made.
A few days after returning to England and after an email to their office that was never replied to we checked in our Bank to find that a charge of $ 800 was made to our card (not the $ 709.79 in the contract) together with a refund of $ 152.32 amounting to a discount of $ 62.11!!!s
As an answer to our email enquiring about that we received an email from the manager saying that the deducted the $ 25 for the airport delivery and the day’s rental !!! for the extra time after agreed delivery
and no mention of any allowance for the inconvenience etc suffered.
Further emails by us asking for explanations and answers are not been answered!!!
Take a look around.

Shady business! The car rate was good, however they deceptively sale things you don’t need. I was pitched the ezpass coverage and told it WOULD be required on my drive or I would get $ 25 penalties using ezpass lanes that I would encounter on my trip. I was told that there would be tolls and I could not pay cash for the tolls. So I agreed to get the ezpass. During my trip I realized that I only needed the ezpass for the express lane which I did not use and did not need to use, nor was I required to use this lane. So I called customer service to dispute the charges and they said they couldn’t help. The salesman also pitched me on gas and told me their prices were $.10 under market price for gas, I found that was false too, the gas prices were $.10 UNDER what ez offered. So basically don’t buy any extras no matter what they tell you. Otherwise price was good and vehicle was decent…

I wish I could choose negative stars. Avoid this place at all costs. I rented a vehicle from here and it took over an hour in line to wait for it, because only 1 or 2 people were checking customers in. The line went out the door, around the corner, and into the parking lot. I missed a meeting because of this. But it gets much worse.
I am given a poor «equivalent» to what I reserved but I’ve seen that game before. I was in a rush because of the line, gave it a once-​over, and drove off. As I approached the gate I noticed that there was only about ¾ of a tank of gas in there. I noted it to the guy, he looked at my papers and waved me on.
I had the car for almost a week. As soon as I got to where I was staying, I notice that someone had spilled a milkshake or something in the back of the vehicle. It was on the side, but sticky and gross. There was also debris throughout the interior of the car, including candy wrappers. No one had even looked at this car, apparently, before it was given to me.
Knowing this is a budget rental car place, I sucked it up and kept the car. I returned it with a full tank of gas, well over what I picked it up as. I showed this to the attendant. He nodded his head and checked a box on his clipboard.
As I am going to the airport, I get the electronic receipt. They charged me a gasoline fee of more than $ 100 — at their high gas rate, enough to FILL the tank. No one had mentioned this to me and, as I mentioned above, I had shown the full gas mileage (and noted that it was fuller than when I picked it up, even) to the attendant just moments before.
It gets worse. I called to ask for an explanation and the lady on the phone put the burden on ME to produce a receipt for gasoline. She then bugged me for the receipt, indicating that it would be difficult to process without the receipt. Here’s an idea: WALK OUT TO THE CAR TO CHECK. Or did you just rent the car, sight unseen, to the next victim?
AVOID AT ALL COSTS

I wish I would have followed the bad reviews and booked elsewhere. I would never in a million years recommend E-​Z Car rental. I purchased insurance for $ 22 through
and E-​Z offered insurance to my client even though we already had coverage. The cost of insurance for 26 hours was over $ 200 (in addition to the $ 22 I had already been charged). We expected the bill to be $ 57, per the estimate we received through
. Instead it was nearly $ 250. I called E-​Z to dispute the charge and never received a call back. They don’t even deserve one star but I had to give them something in order to post this.

They are now owned by Advantage Rent a Car. Don’t be fooled by the low price offers. These guys are bait and switch artists. You wait in line for over an hour. When you finally get to sign up the agent tries to talk you into an upgrade. They are masters at the hard sell. We expected to pay under $ 10 a day but ended up paying over $ 36 a day. Don;t trust these people. We met others who had the same experience and no-​one we spoke to will ever use them again. Stay far, far away from Advantage or Ez Rent A Car or be very wary.

I rented a midsize car from this location. When I arrived at the check out counter the agent said they were running a special and for about $ 30 more I could have a Toyota 4Runner for the same time period. I also opted for the E-​Z toll.
The 4Runner was quite banged up and it took quite a while for the lot person and I to go over all of the vehicle to note the damage, plus the INSIDE of the windshield was so dirty that she had to find something to clean it so that I could see out to drive.
I was only a couple of miles down the road when I realized that the light for the tires was on, so I tried calling the check out desk and only got an answering machine. Thank goodness nothing ever came of the light and I was able to get to my location and back uneventfully.
When my trip was over and I was filing my receipts at home I noticed that I had actually been charged $ 17 PER DAY for the $ 30 upgrade special of the 4Runner. I called the 800# and was told that since it was all said and done that he couldn’t do anything for me, and that I would have to call the Denver location and speak with the manager. As most reviewers here have posted, we all know how that came out.
I called the 800# again and spoke with Janneliz who said that she would send an email to the Denver office and send me a copy of the email as well. Never got the email, have no idea if Denver ever did.
Now I realize that some of this is my own fault as should have looked at every single number on the contract, but I was tired, I had a two hour drive ahead of me, it was getting late, and I was traveling with a cat I wanted to get home.
Long story short, they’ve got you right where they want you, and oh boy, do they take advantage of it.

O and it rained all day Saturday and the windshield wipers were horrible we had to delay our entire day because we count don’t even go anywhere because they didn’t operate properly!

Bad company with bad service. No answer for customer line for at least one hour. And people are not professional.

Please listen to these reviews!!! They DO NOT answer their phones. There is NO customer service!!! If god forbid you left something in the car or had a problem with your bill, you CANNOT talk to anybody! Not acceptable in this day and age. I have been trying all day just to talk to someone and left a few messages. Called the 1−800−777−5500 number and he had to call a private number to get a hold of someone. Get this, i was even hung up on!!! Please go elsewhere for your needs. Get your act together E-​Z!

Bad. Bad. Bad. 5 rental vans for other rental car companies have come and gone. No EZ van. Getting very UN-​EZ. Tried to call. No answer. Cheap rate = Louzy Service. Bad. Bad. Awful!

Girl at the desk: no hello, no smile, very little eye contact, talked so fast that she was almost impossible to understand. I almost wanted to sorry that had I bothered her…
Car: new, but wrecked on one side and pretty dirty. They declined to give us a different car.
We got a good deal on the rental, but don’t think we’ll rent from them again in the future.

The line is ridiculous: about 45 minutes. No help with baggage at airport arrival. Horrible!
However, the gentleman at the counter was helpful and positive! (Chris)

I rented a car here through an ad that came up right after I booked my flight to Denver (Big Brother and all that I guess). It was dirt cheap, so I figured why not.
Then I looked here for reviews, and I got scared! So I went into the place ready to document anything and everything in anticipation of getting overcharged (as several other Unilocal reviewers warned about). After a good experience, I felt compelled to write a positive review, hopefully to ease the fears of future Unilocalers:
When I picked up the car, the associate I dealt with was very friendly, and the only negative thing I have to say is the wait… the line waiting to rent a car was out the door. I waited about 20 minutes, but the line behind me got quite a bit longer, so I’m sure people were waiting much longer than that.
Since I was so scared by the Unilocal reviews, when I first got there, I used my phone to record video of the car… the dents, the scratches, the mileage… everything. The car itself was very clean and in great shape… it did have a few dings, which I documented in the paperwork, but the interior was in perfect condition.
The return process was much quicker. No need to go in; the guy outside gives you your receipt, just hop on the shuttle back to the airport.
Speaking of the shuttle… it seemed fine. I had a bit of a wait from the airport on arrival, but I’ll chalk that up to bad timing, because on the way back, there was a shuttle waiting and I was on my way in seconds.
I was holding my breath to see an extra charge show up on my card, but no… they emailed my receipt in minutes (before the shuttle got back to the airport) and my credit card was charged the quoted price.
I don’t get what the big deal is… by far the cheapest rental car, and good service (aside from the wait).

Stay away from the car rental place. We did not check the reviews before renting our car but all the one star reviewers have stated it all. The first and foremost problem is that they don’t answer their phone. We rented a SUV in advance and when we arrived (the line was over an hour) we wanted a six seat car instead of a five seat car. I tried calling them for days in advance so we could make a decision about the price but after waiting in line we just took what they gave us. They charged us over $ 100 a day more than what we had already paid. We frequent Denver often and have been amazed at the low prices for car rental. I am talking about the large companies and we have never had a problem. When we arrived
to turn the car in, my husband tried to speak with several people about the price we paid and no one would give him the time of day, including the manager. We will NEVER use this company again and will urge others to stay away from EZ RENT A CAR in the future.

One of my worst rental experiences EVER. Reserved and confirmed a minivan in Denver and when I arrived they could only give me a small suv for 5 of us plus luggage.
Literally waited more than an HOUR in line to rent as they had only two counter people with more and more customers arriving every 10 minutes.
Never again!

They never, ever, ever, ever answer the phone. I don’t understand. I’ve tried everything, every number, every prompt.
Update — a week later they finally sent me an email. But seriously — after an entire week, I’d moved on.

I know that there are several factors that can affect your rental car experience. Any one of which can quickly turn a five star into a one star rating. Well I guess the car rental Gods were smiling on me when I rented a car from EZ car rental at the Denver airport on March 7, 2016. The car was great– clean, comfortable and felt safe. The staff was great– no high pressure sales at sign in — the clerk was as sweet as she could be! I did not have to wait more than a few minutes for the shuttle. I was the only one in line and the return process was smooth. Usually I am not this lucky but my stars were all aligned in the heavens on this particular night. And got the car for$ 14 a day (double that when adding in all the fees and taxes– all of which are beyond the control of the agency.) Thank you EZ car rental for a stress free and pleasurable experience!

Be careful when booking through this company. I had booked online for a full size SUV for $ 190. I returned it on time and they gave me no receipt. Just checked my bank statement and they charged me $ 295. I’ve been trying to call customer service but no one seems to want to pick up at that Denver location. I called the 1 – 800 number and I’ve been on hold for forever and just getting passed around.
Update: I just spoke with customer service and they said I returned the car EMPTY which is impossible because I filled up the car and then returned it to the station! and they were going to charge me $ 95 for a tank that I filled up. That is insane!
Update 2: After being transferred 4x and being on hold for 55 minutes, they hung up on me :-(

E-​Zily the worst rental car company I’ve ever dealt with. First, after arriving at Denver airport we stood on the pick up island for nearly half an hour waiting for an EZ Rent a Car bus that wasn’t already full (3 passed us by that were full). After finally getting on a bus, we arrived at the agency to find a long line that took another 20 minutes to get through.
After going through the line and getting the paperwork for our car, we walked out to the lot to find another couple sitting in our car with their luggage in back. When I asked what was going on, the guy in the car said that there was a problem with his car and the the employees on the lot had given him ours.
I turned to the lot employees who were just milling around, talking amongst themselves, to ask how it was possible that they had «given» my car to someone else. I pointed out that the paperwork has to match the car; otherwise, you’re not even supposed to drive it off the lot. I’m quite sure that they understood English, but they were too stupid to understand what I was saying.
Giving up on the idiotic lot employees, I went back inside to find the manager to explain the situation. He seemed annoyed that I was bothering him.
When the manager and I stepped back outside, the guy who took my car had driven off (he was turned back by the gate attendant because, surprise surprise, his paperwork didn’t match the car), and the lot employees had loaded my wife and kid into another car without waiting for the manager to straighten out the paperwork situation.
It took the manager another 20 minutes to address the situation, part of which he spent yelling at the entire staff to stop assigning drivers to our model car until he could get everything straightened out.
The car we were eventually assigned had some damage on one side, but by that point we didn’t care. We just wanted to get on the road. But EZ Rent a Car wasn’t finished with us. A single gate attendant was forcing every driver to get out of his vehicle and do a walk around inspection before filling out a form showing where the car was damaged. We had filled out our form before starting out the gate, but that didn’t matter. We ended up waiting another 15 minutes just to leave the lot!
I won’t use EZ Rent a Car again.

Don’t let the prices fool you…
Airport shuttle LITERALLY took us an hour and a half.
Car was smaller than what we had booked.
Rude desk person.
HIDDEN CHARGES
HUGE FINES for taking any type of toll road, even if you pay the tolls.